Job Title: Patient Care Coordinator Date: May 7, 2024
Reports To: Owner/Doctor Supervises: N/A
Status/FSLA: Full-time/Non Exempt
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Purpose/Job Summary: This is a highly customer service-oriented position that greets and helps patients, and is the first contact with them, both on the phone and in person. They are responsible for coordinating the daily administration and flow of the office, doctors, staff, and patients.
Essential Duties and Responsibilities:
Obtain and ensure accurate patient information and current insurance information, verify insurance, and utilize knowledge of insurance benefits in order to explain them to the patients.
Schedule and confirm patient diagnostic appointments, procedures, or optometric consultations for three doctors, coordinating the daily administration and flow of the office, doctors, staff, and patients.
Answer, return and triage patient phone calls, answer questions and resolve concerns as needed.
Collect payments for therapy, testing and other procedures and reconcile accounts.
Navigate Electronic Health Records, researching and obtaining information and entering diagnoses or recommendations.
Maintain accurate medical records, technical library, or correspondence files.
Interview patients to complete documents or forms.
Greet visitors, ascertain purpose of visit, check patients in and direct them to appropriate staff.
Operate office equipment including voicemail messaging systems, phones, printers, scanners, fax machines and use of word processing, spreadsheet, e-mail or other software applications to prepare reports, invoices, letters or medical records.
Complete insurance or other claim forms.
Receive and route messages or documents, such as medical records, to appropriate staff.
Coordinate patient referrals – communicate with referring offices for scheduling and incoming/outgoing medical records.
Perform other office-related tasks, including monitoring/ordering office supplies, maintaining a clean/clutter-free office space, therapy and lobby spaces.
Perform bookkeeping/accounting tasks including managing accounts through practice software, track income/expenditures, record and maintain financial records through accounting software (Quickbooks).
Order repairs for office equipment and other maintenance, connecting with and escorting vendors.
Secondary Responsibilities:
Assist and communicate with doctors, vision therapists and other staff
Attend and participate in staff meetings, trainings, retreats and other staff events as requested.
- Perform other duties as assigned.
Knowledge, Skills and Abilities:
Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.
- Analytical - Intermediate level.
- Computer/Technical – Basic to Intermediate level.
- Office/Administrative Support – Basic to Intermediate Level.
- Equipment – Basic to Intermediate Level.
- Professional / Inter-Personal Communications, verbal and written: Intermediate Level.
- Provide information effectively as appropriate for the needs of the audience including patients, coworkers, vendors and/or community members by telephone, in written form, or in person.
- Ability to shift back and forth between two or more activities or sources of information.
- Ability to assess different people and situations and respond accordingly.
- Ability to facilitate efficient patient and schedule flow.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, certification, licensing experience, knowledge, skill and/or ability required. A combination or accumulation of applicable work-related experience and/or education may be recognized as sufficiently meeting the pre-requisites outlined below.
Required Credentials:
High school diploma or GED or a combination of education and experience may substitute.
Preferred: Associate’s degree in a related field.
Required Experience:
Experience in an Optometric office is preferred, but not required.
Physical Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is indoors in an office environment with moderate noise.
Requires high attention to detail and deadlines on a continuous basis.
Intermittent physical effort involving lifting of 20 pounds or less is required.
A typical workday involves frequent sitting, talking and hearing, approximately 70% of the time, along with frequent use of a keyboard and reaching with hands and arms. Approximately 30% or less of the time is spent standing and walking.
Normal vision abilities required, including close vision and ability to adjust focus.
Benefits:
Competitive salary commensurate with experience
Health Insurance
401K
Paid time off & holiday leave
Opportunities for professional development and continuing education
20|Twenty Eyecare is an Equal Opportunity Employer. 20|Twenty Eyecare does not discriminate on the basis of race, religion, color, sex, gender
20|Twenty Eyecare is an Equal Opportunity Employer. 20|Twenty Eyecare does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
If you misrepresent your experience or education, or provide false or fraudulent information in or with your application, it may be grounds for not hiring you or for firing you after you begin work. Making false or fraudulent statements also may be punishable by fine or imprisonment.
Applicants are required to furnish proof of identity and legal work authorization prior to hire.
The Company may ask your references questions about your educational background, work experience, achievements, wage history, performance, attendance, and reason for separation from former employment. You will be asked to expressly authorize your references to answer such questions.
Location: Bozeman, MT
Department: Technician
Employment Type: Full Time
Minimum Experience: Entry Level
Compensation: $18.00-$22.00/hour
