Are you looking for a highly experiential boutique resort to take a leadership role in? A place focused on sustainability, wellness and farm to table dining? An authentic destination that growing and full of opportunity as it makes its way to a world class destination? If so, maybe our AGM position is just what you’re looking for.
Bodhi Farms is a sustainable boutique eco resort destination just outside of Bozeman. In fact we are the only resort in Bozeman. Over the past 5 years we have built up the glamping and outdoor spa operations and we are now looking for an AGM to take ownership over the day to day operations of this department to continue to grow it into a world class resort and spa. Applicants should have a solid foundation in hotel or resort operations and a passion for providing guests a high level of service.
Essential Job Functions. Reporting directly to the General Manager, the AGM is primarily responsible for managing all glamping and wellness related operations of the front desk as well as assisting the General Manager in team leadership and strategic planning. This position is a hands-on guest facing position requiring constant face to face interaction with guests, vendors, and other resort departments. Directly managing a team of Guest Experience Agents as well as yoga instructors and masseuses using our established operations manuals and documented training. Shifts include weekends and holidays, defined by the anticipated volume needs. You must have the ability to maintain your composure during high-pressure situations resulting from business levels and time constraints.
The AGM’s responsibilities include, but are not limited to, the following duties;
- Best In Class Customer Experience. Above all, you are responsible for ensuring that all customers are shown respect and that they receive exceptional service.
- Oversee and supervise the welcoming of overnight guests and wellness customers.
- Supervise performance of all team members and ensure achievement of all front office objectives according to quality standards.
- Monitor all activities of the front desk and ensure compliance to all policies and procedures to maintain exceptional quality of services.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
- Conduct frequent walks of the Sanctuary to evaluate its condition and to report any maintenance requests needed.
- Take responsibility for resolving all complaints in a timely manner, taking all appropriate actions to turn dissatisfied guests into return guests.
- Working with the Events Department to ensure all group accommodation/wellness activities are planned and executed well.
- Oversee all Farm Classes & Activities, their reservations and staffing.
- Rate & Occupancy Management. Increasing both the occupancy rates as well as the RevPar is one of the primary focuses of the AGM.
- Monitoring our industry peers through our rate management tool, setting notifications accordingly.
- Adjusting rates to ensure higher occupancy rates and higher RevPar.
- Welcome Shack Management. The Welcome Shack, its appearance, cleanliness, and maintenance is the responsibility of the AGM.
- Ensure that the building is always clean and organized and supported by daily opening and closing checklists. Request maintenance and repairs as needed.
- Maintain inventory of hospitality, cleaning and spa supplies, placing weekly orders.
- Answer phone inquiries, direct calls, texting and provide basic information. Respond to voicemails received immediately.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete incident reports promptly in the event that a guest or employee is injured.
- Control cash and other receipts by adhering to cash handling procedures.
- Guest Arrival & Departure Experience
- Communicating with overnight guests prior to their arrival to arrange their activities, including wellness appointments, fishing lessons, farm classes, and dining.
- Welcoming guests per protocol, loading luggage into cart, providing the property map and overview orientation, escorting to tipi with tipi orientation.
- Checking guests in and out.
- Housekeeping
- Monitor work of all housekeeping responsibilities and ensure efficient maintenance of all rooms according to hotel standards.
- Ensure all treatment rooms are disinfected before the next reservation.
- Ensure all laundry is cleaned in a timely manner and stocked appropriately.
- Ensure all cleaning supplies are properly stocked.
- Responsible for creating a prioritized daily turnover schedule for glamping tipis.
- Daily cleans and turnovers include wiping down surfaces, changing linens and towels, and restocking coffee station so they are guest ready.
- Cleaning and stocking the common areas such as bathrooms, laundry room and Welcome Shack.
- Stay caught up on laundry throughout the day and fold clean linens.
- Communicating with your team to make sure all housekeeping needs are fulfilled and check completed tasks as necessary.
- Responds timely to guests’ special requests for add ons such as cribs, cots, extra towels, etc.
- Property Management System & Apps. The AGM will assume all responsibility for all reservations and accordingly the operating systems that power this department;
- : Cloudbeds
- : Google drive, sheets, docs
- : Gmail
- : Sling
- : Pxier
- Training Seasonal Staff. The AGM will be responsible for onboarding and ongoing training to all of the hospitality team members to ensure best in class customer service.
- Share the training you have received with all new team members using our established documented processes.
- When necessary, address and document poor behavior or performance of your team, utilizing our Performance Improvement Process and if necessary ultimately the proper termination of employees in a respectful and compliant manner.
- Scheduling Staff. The AGM is responsible for ensuring that all needed staffing is appropriately scheduled.
- Effective scheduling of the Hospitality & Spa staff and supervising workload during shifts.
- Conduct pre-shift meetings with all team members and send out weekly notes, reminders or observations as necessary.
- Practitioner Scheduling. Keep the operations running smoothly by ensuring that the yoga and masseuse practitioners are scheduled for their time slots.
- Approve payroll hours and practitioner hour reports to the General Manager on a weekly basis.
- Finding coverage for yoga classes as needed and make sure each class has an instructor.
- Leadership. The AGM will lead by example.
- Provide direction, coaching and leadership for all team members.
- Assigns areas of responsibility to staff, communicating expectations and following up on a regular basis during one on one conversations.
- Ensures dress code standards are 100% for all team members.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
Skills Required
- Exceptionally strong Guest focus mentality, with the ability to provide an exceptional experience and Guest Experience for each guest.
- Exercise integrity in all areas of the Guest Experience operation.
- Exhibit strong written and verbal communication skills.
- Multi-task, prioritize and meet deadlines; provide timely follow up on open issues.
- Handle evening, weekend and holiday responsibilities.
- Take personal accountability in getting the job done.
- Function in a purposeful and professional manner in situations of uncertainty with the demonstrated ability to maintain focus on key priorities and goals.
- Effective problem solving and risk mitigation by offering solutions to address concerns.
Physical Requirements. We are an outdoor business and this has its physical requirements. If you’re looking for a desk job, you’re in the wrong place.
- Withstanding temperatures of 0 degrees to 100 degrees Fahrenheit.
- Moving constantly for extended periods of time (up to 10-12 hours a day).
- Lifting and carrying items weighing up to 75 lbs. for distances of up to 25 ft.
Qualifications
- Front desk experience in a luxury hotel environment.
- Bachelor's degree in hospitality is a plus, completed or in process.
- Excellent oral and written communication skills.
- Experience in managing with property management software / PMS system
- Experience with rate management for hospitality properties is a plus.
What to Expect from Your Work Experience
- Your time off and life balance is very important to us, but at the same time we are in the Hospitality industry. From June - September, you can expect 5 to 6 day work weeks, and from October - May, it is more like 3 to 5 day work weeks, including weekends and holidays.
- Be part of an awesome team that works hard together to amaze our guests.
- Have the ability to demonstrate your unique personality & professional passion.
- Continually being challenged with projects and opportunities.
- Spending your time in a truly amazing and authentic place.
- Assisting the GM in the addition of cabin accommodations in the coming seasons to increase our capacity.
Compensation & Benefits. You will be offered the following benefits:
- This is a seasonal full time salaried position.
- Health insurance
- Being an early team member in a young exciting start up with huge growth potential
- Complimentary yoga classes & sauna use
- Employee discounts
Are You A Good Fit For The Bodhi Team? Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
- You have the Energy to commit to going ‘above and beyond’ on everything you do, it is not the exception. You create success and deliver exceptional results. You expect that hard work is required to do great things.
- You seek Opportunity. You focus on solutions, not problems. You are naturally inquisitive and business focused. You thrive working with diverse teams, and you are deeply committed to our collective success.
- Your Growth is about what you and your team accomplish together, and is limited only by your energy and the opportunity you seek. You thrive on diversity in your work, on learning, and helping others learn as well. You effectively manage multiple tasks or projects on time, and you help your team to do the same.
Equal Opportunity. Bodhi Farms believes it is important to provide equal opportunity employment to all employees and applicants for employment. All decisions are made without regard to race, ethnicity, color, gender, gender identity, gender expression, religion, national origin, marital status, sexual orientation, military status, or any other aspect unrelated to the purposes of this organization. Equal employment opportunity ensures that all personnel actions are taken for job-related reasons in full compliance with all federal, state, and local laws.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Education:
Experience:
- Hotel management: 5 years (Required)
- Spa Operations: 1 year (Preferred)
Ability to Commute:
- Bozeman, MT 59718 (Required)
Work Location: In person
