Top 2214 Growth customer success manager Jobs in Bristol, Pa

Restaurant General Manager
Taco Bell / KFC —Norristown, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
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Project Manager
Singer Equipment Company —Bellmawr, NJ
- $90,000 - $110,000 a year
- Full-time
- Construction site
- Customer service
- Basic math
- Paid holidays
- Disability insurance
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Restaurant General Manager
Taco Bell / KFC —Lansdale, PA
- Sales
- High school diploma or GED
- Quick service & fast food restaurant
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Home Services General Manager
Confidential —Bucks County, PA
- $150,000 - $210,000 a year
- Full-time
- Residential
- Analysis skills
- Warehouse
- Health savings account
- Relocation assistance
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Field Service Engineer - PA
Atlas Copco Group —Philadelphia, PA
- On call
- Computer literacy
- English
- Mid-level
- Health insurance
Associate Restaurant Manager
Taco Bell / KFC —Lansdale, PA
- Sales
- Cooking
- Mid-level
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Senior Account Manager, Foodservice - Taste, North America (Remote, US/Midwest Preferred)
dsm-firmenich —Princeton, NJ
- Online Application
- Remote
- 7 years
- English
- Bachelor's degree
- Health insurance
- Paid time off
Mid-Atlantic Hockey Manager (Regional Manager, East Coast )
Play Hockey —Philadelphia, PA
- $80,000 - $90,000 a year
- Weekends as needed
- 7 years
- Sales
- Customer service
- Health insurance
- Dental insurance
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Associate Restaurant Manager
Taco Bell / KFC —Bristol, PA
- Sales
- Cooking
- Mid-level
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Associate Restaurant Manager
Taco Bell / KFC —Richboro, PA
- Sales
- Cooking
- Mid-level
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Sales Manager
Pennmark Management Company —Plymouth Meeting, PA
- $60,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- Supervising experience
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Account Manager / Client Partner
Excellis Consulting Corporation —Philadelphia, PA
- $65,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Microsoft Excel
- Health insurance
- Dental insurance
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7d
Control Systems Project Engineer I
Thermo Systems LLC —Fort Washington, PA
- $93,000 - $126,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- Health insurance
- Dental insurance
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Associate Restaurant Manager
Taco Bell / KFC —Levittown, PA
- Sales
- Cooking
- Mid-level
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Inside Sales Representative / Community Liaison (Bilingual English & Spanish Required)
IMPACTFUL SENIOR HOME CARE —Philadelphia, PA
- $50,000.00 - $80,006.38 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
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Acquisition Manager (Marketing)
IONOS EN —Philadelphia, PA
- Office
- Senior level
- Commercial
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7d
Technical Team Lead
Thermo Systems LLC —East Windsor, NJ
- Full-time
- 7 years
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
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Outside Sales Representative
Marcolin Eyewear —Philadelphia, PA
- $60,000 - $140,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Senior Project Manager - Owner's Rep
Skanska USA —Conshohocken, PA
- Full-time
- Background check
- 3 years
- Supervising experience
- Dental insurance
- 401(k)
Diesel Technician I - Experienced 5k Sign on bonus
Penske Truck Leasing and Logistics —Philadelphia, PA
- $36.88 an hour
- ASE Certification
- Background check
- 6 years

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Restaurant General Manager

Taco Bell / KFC -
Norristown, PA

Quick Apply

Job Details

Qualifications

Food and beverage product quality management
Vendor relationship building
Food quality maintenance
Kitchen health and safety standards
Customer communication
Staff supervision
Guest relations
Food service health code compliance
Team supervision
Sales
Workflow management (operations management method)
Safety regulations
Professional ethics
Coaching
Customer satisfaction tracking
In-person customer service
Equipment troubleshooting
Performance feedback (performance evaluation method)
Improving operational efficiency
Leadership development
High school diploma or GED
Team development
Developing staff training programs as a food service manager
Quality control management
Sales performance monitoring (sales process improvement strategies)
Customer engagement
Financial strategy recommendations
Leading team collaboration initiatives
Business planning
Profitability analysis

Full Job Description

Supervisor’s Title Area Coach (AC)
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Knowledge and Skill Requirements

Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership
Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what’s right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy
Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development
Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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Refine Your Search

growth customer success manager jobs in bristol, pa

Restaurant General Manager

Project Manager

Restaurant General Manager

Home Services General Manager

Field Service Engineer - PA

Associate Restaurant Manager

Senior Account Manager, Foodservice - Taste, North America (Remote, US/Midwest Preferred)

Mid-Atlantic Hockey Manager (Regional Manager, East Coast )

Associate Restaurant Manager

Associate Restaurant Manager

Sales Manager

Account Manager / Client Partner

Control Systems Project Engineer I

Associate Restaurant Manager

Inside Sales Representative / Community Liaison (Bilingual English & Spanish Required)

Acquisition Manager (Marketing)

Technical Team Lead

Outside Sales Representative

Senior Project Manager - Owner's Rep

Diesel Technician I - Experienced 5k Sign on bonus

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