Top 13 Desktop support technician Jobs in Broken Arrow, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Part-Time IT Helpdesk Technician
Tulsa Technology Center —Tulsa, OK
- $18 an hour
- Extended hours
- Bilingual
- Background check
- Research
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12d
Onsite IT Engineer - Tulsa, Oklahoma
Dedicated IT —Tulsa, OK
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
Technical Support Specialist
BankOnIT, LLC —Tulsa, OK
- Full-time
- Mid-level
- Analysis skills
- Ability to sit for extended periods
IT Regional Service Technician
The 20 —Broken Arrow, OK
- Mid-level
- Office
- Assembly
- Health savings account
- Health insurance
Desktop Support Technician
BLACKHAWK INDUSTRIAL OPERATING CO —Tulsa, OK
- $15.38 - $22.80 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
9d
Access Control, Low Voltage, CCTV System Technician
Tulsa Airports Improvement Trust —Tulsa, OK
- $25.24 - $31.56 an hour
- On call
- Mid-level
- High school diploma or GED
- Power tools
Service and Repair Technician - Retail
B-Sew Inn —Tulsa, OK
- $15 - $18 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to sit for extended periods
- AD&D insurance
- Paid holidays
11d
Service Advisor - Retail
B-Sew Inn —Tulsa, OK
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
11d

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IT Support Specialist (3 YRS Exp REQ)
Advanced Tech Enterprises —Broken Arrow, OK
Providing technical support - this may be in person or over the phone. 3 + years of experience in a technical support role. Help desk: 3 years (Required).
$40,000 - $55,000 a year
Quick Apply
9d
Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
2+ years experience in IT related study or field. Help turn business problems into technical solutions. Microsoft Windows Administration tools (AD Users and…
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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desktop support technician jobs near broken arrow, ok

IT Support Technician

Velocigo Inc
Tulsa, OK

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Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in broken arrow, ok

IT Support Technician

Tier 1, IT Help Desk Support

Part-Time IT Helpdesk Technician

Onsite IT Engineer - Tulsa, Oklahoma

Technical Support Specialist

IT Regional Service Technician

Desktop Support Technician

Access Control, Low Voltage, CCTV System Technician

Service and Repair Technician - Retail

Service Advisor - Retail

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