Principal ServiceNow Architect / Practice Leader
- Location: New York, Dallas or Baltimore(Please note:Depending on the client assignment, the role may require travel and/or onsite work. Therefore, flexibility and willingness to travel when required are essential)
- Employment Type: Permanent
- Experience Required: 10+ years of ServiceNow experience, with significant experience in consulting, enterprise architecture, technical leadership and/or ServiceNow practice leadership.
- Salary: Up to $200,000 per annum, depending on experience and level.
About NETbuilder
Since 1999, NETbuilder has helped organisations transform the way they deliver technology through software engineering, digital transformation, consulting, and managed services. We work with enterprise and government clients, delivering secure, scalable and business-critical technology solutions.
As our US ServiceNow practice continues to grow, we're looking for an experienced Principal ServiceNow Architect / Practice Leader to provide senior technical leadership, shape complex enterprise solutions and help drive the continued growth and maturity of our ServiceNow capability.
This is a senior position combining ServiceNow architecture, consulting, technical leadership and practice development. Depending on experience, the successful candidate may focus primarily on enterprise architecture or take broader responsibility for helping lead and grow the ServiceNow practice.
The Role
As a Principal ServiceNow Architect / Practice Leader, you'll act as a trusted advisor to clients and provide technical and strategic leadership across complex ServiceNow programmes.
You'll be responsible for defining enterprise-level ServiceNow architecture, ensuring solutions are scalable and maintainable, and guiding delivery teams through successful implementations.
At Practice Leader level, you'll also play an important role in shaping NETbuilder's ServiceNow capability, supporting pre-sales and solutioning, developing technical standards, mentoring consultants and helping grow the practice.
While this is a senior leadership role, we're looking for someone who remains technically strong and close to the platform, rather than someone with a purely managerial background.
Responsibilities
- Own the architecture and technical direction of complex, enterprise-scale ServiceNow implementations.
- Lead solution design across multiple ServiceNow modules and integrated enterprise systems.
- Translate complex business and technical requirements into scalable ServiceNow architectures.
- Act as a trusted technical advisor to senior client stakeholders.
- Lead architecture workshops, technical discovery sessions and solution design discussions.
- Define platform standards, governance and ServiceNow development best practices.
- Ensure solutions follow ServiceNow principles, including Configure Before Customize.
- Provide technical oversight across implementations from initial discovery through deployment and production.
- Review solution designs, integrations and custom development to ensure quality, scalability and maintainability.
- Design and oversee complex integrations using REST APIs and other integration technologies.
- Provide architectural leadership across ITSM, ITOM, CMDB, Discovery and other ServiceNow capabilities.
- Mentor architects, senior consultants and developers and help raise technical standards across delivery teams.
- Troubleshoot and provide direction on complex platform and architectural challenges.
- Support pre-sales activities including technical discovery, solutioning, estimations and client presentations.
- Partner with delivery, sales and leadership teams to identify opportunities and shape ServiceNow solutions.
- Contribute to the development and growth of NETbuilder's US ServiceNow practice.
- At Practice Leader level, help define the practice roadmap, capabilities, standards and future areas of investment.
- Support recruitment, development and mentoring of ServiceNow consultants and architects.
About You
We're looking for an experienced ServiceNow leader who combines deep platform expertise with strong consulting, architecture and client-facing capabilities.
You should be comfortable moving between detailed technical discussions, enterprise architecture decisions and conversations with senior client stakeholders.
Essential
- 10+ years of ServiceNow experience, ideally including significant hands-on development and architecture experience.
- Strong background within consulting or professional services.
- Proven experience architecting and delivering complex enterprise ServiceNow implementations.
- Experience leading multiple end-to-end ServiceNow programmes.
- Deep understanding of ServiceNow platform architecture and development best practices.
- Strong understanding of JavaScript and ServiceNow development, including:
- Business Rules
- Client Scripts
- Script Includes
- Flow Designer
- UI Policies
- Service Catalog
- Strong integration experience, including REST APIs and enterprise system integrations.
- Strong understanding of platform security, including ACLs, roles, groups and record/field-level security.
- Experience designing scalable ServiceNow solutions while minimising unnecessary customisation and technical debt.
- Strong knowledge of platform governance, upgradeability and maintainability.
- Ability to review and challenge technical designs produced by other architects and developers.
- Experience mentoring and providing technical leadership to ServiceNow teams.
- Excellent client-facing and stakeholder management skills.
- Ability to communicate complex architecture and technical decisions clearly to both technical and non-technical audiences.
- Strong commercial and consulting mindset.
Practice Leadership Experience
For candidates considered at Practice Leader level, we would particularly value experience in:
- Building or growing a ServiceNow consulting practice or capability.
- Leading teams of ServiceNow architects, consultants and developers.
- Supporting ServiceNow pre-sales, solutioning and proposals.
- Developing delivery methodologies, technical standards and governance.
- Supporting recruitment and capability development.
- Building trusted relationships with senior client stakeholders.
- Identifying new ServiceNow opportunities within existing and prospective clients.
- Contributing to practice strategy, growth and commercial performance.
Preferred
Strong experience across several of the following:
- ITSM
- ITOM
- CMDB
- Discovery
- SecOps
- IRM / GRC
- Service Catalog
- CSM
- HRSD
- ITAM / SAM / HAM
- IntegrationHub
Certifications
Highly desirable:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) certifications relevant to areas of expertise
- Certified Technical Architect (CTA)
- Certified Master Architect (CMA)
- Additional advanced ServiceNow certifications
What We're Looking For
The strongest candidates will demonstrate:
- Deep technical knowledge of the ServiceNow platform.
- Proven enterprise architecture experience.
- The ability to lead complex ServiceNow programmes from strategy and design through implementation.
- Confidence engaging with senior and executive-level client stakeholders.
- Strong consulting and commercial awareness.
- The ability to challenge technical decisions and establish architecture standards.
- Experience mentoring and developing high-performing ServiceNow teams.
- The ability to balance immediate client requirements with long-term platform scalability and maintainability.
- A hands-on technical background combined with strategic thinking.
- For Practice Leader candidates, evidence of successfully developing teams, capabilities, client relationships and new business opportunities.
What We Offer
- Permanent, full-time employment.
- Salary of up to $200,000 per annum, depending on experience and level.
- 14 vacation days + 10 paid federal holidays.
- Support for ongoing ServiceNow certifications and professional development.
- Exposure to complex, enterprise-scale ServiceNow programmes.
- The opportunity to influence the technical direction and growth of NETbuilder's US ServiceNow practice.
- Significant leadership and career progression opportunities.
- A collaborative consulting environment.
- The opportunity to work on high-profile enterprise and government projects.
Pay: Up to $200,000.00 per year
Application Question(s):
- Do you currently hold U.S. citizenship or a Green Card?
- Do you have 10+ years of hands-on ServiceNow experience, including experience designing or architecting enterprise-scale ServiceNow solutions?
- Do you have significant experience working in a ServiceNow consulting or professional services environment, directly advising external clients?
- Have you held a ServiceNow Architect, Principal Architect, Practice Lead/Leader, or equivalent technical leadership position?
Work Location: In person
