Top 480 Service dispatcher Jobs in Bucks County Pa

Customer Service Representative
Shellback Semiconductor Technology, LLC —Coopersburg, PA
- Mid-level
- 3 years
- Product management
- Paid holidays
- Health insurance
Quick Apply
Courier Dispatcher
Growing Multi-National Company —Allentown, PA
- Full-time
- Background check
- Customer service
- Writing skills
Quick Apply
Customer Service Representative - Global Headquarters
Lutron Electronics Co., Inc —Center Valley, PA
- Full-time
- Sales
- 5 years
- Office
- Opportunities for advancement
Home Services General Manager
Confidential —Bucks County, PA
- $150,000 - $210,000 a year
- Full-time
- Residential
- Analysis skills
- Warehouse
- Health savings account
- Relocation assistance
Quick Apply
Retirement Client Service Manager
Navia Benefit Solutions Inc —Lansdale, PA
- $80,000 - $100,000 a year
- Email
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Automotive Service Manager
Confidential —Emmaus, PA
- $60,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
District Manager - Facilities Services
Velociti Services —Allentown, PA
- $70,000 - $80,000 a year
- Full-time
- 5 years
- Ability to climb stairs
- High school diploma or GED
- AD&D insurance
- Disability insurance
4d
Irrigation Service Manager
Hydroscapes —Parker Ford, PA
- $65,000 - $80,000 a year
- Full-time
- Customer service
- Mid-level
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Customer Service/Sales Representative
Tigongolfcarts —Hatfield, PA
- Full-time
- Dealership
- Mid-level
- Driver's License
- Health insurance
Quick Apply
Fuel Dispatcher/Office Manager
Cooper's Oil Company —Phillipsburg, NJ
- $65,000 - $70,000 a year
- Full-time
- CDL B
- Hazmat Endorsement
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Hvac Service Techinican
Jack Lehr Heating, Cooling & Electric —Allentown, PA
- $25 - $45 an hour
- Full-time
- Clean driving record
- Customer service
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
9d
Service Engineering Manager
ABEC Inc —Bethlehem, PA
- Management
- Engineering
- Senior level
- Paid holidays
- Health insurance
Commercial HVAC/R Service Technician
Helios HVACR Services —Allentown, PA
- Up to $45 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Formerly Werley Heating & Cooling - HVAC Service Technician
Ace Hardware Home Services —Allentown, PA
- $28 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Store discount
- Paid holidays
Quick Apply
ELRC Family Service Manager
Community Services for Children —Allentown, PA
- $53,081.60 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
HVAC Service and Installation Technician (at least 4 yrs. exp req)
McMackin Mechanical —Doylestown, PA
- $30 - $45 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
HVAC Service Technician 1
Edwin Stipe Inc —Bethlehem, PA
- $35 - $45 an hour
- Year round work
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Fuel card
Quick Apply
HVAC Service Technician
The Longacre Company —Coopersburg, PA
- $30 - $45 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Cleaning
- Fuel card
- Health insurance
Quick Apply
1d
Driver Manager/Dispatcher
Venezia Transport —Pottstown, PA
- Full-time
- Management
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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service dispatcher jobs near bucks county pa

Customer Service Representative

Shellback Semiconductor Technology, LLC -
Coopersburg, PA

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer returns handling
Managing clients in a customer support role
Productivity software

Full Job Description

Description:

About SHELLBACK Semiconductor Technology

SHELLBACK Semiconductor Technology is a leading provider of semiconductor capital equipment, technical services, spare parts, and engineering solutions supporting semiconductor manufacturers around the world. Our team is dedicated to delivering responsive service, technical expertise, and operational excellence to some of the industry's most demanding customers.

We are seeking an experienced Customer Service Representative to join our growing team. This position plays a critical role in ensuring customers receive timely communication, accurate order processing, and exceptional support throughout the entire order lifecycle.

Position Summary

The Customer Service Representative serves as the primary point of contact for customers throughout the sales order process. Working closely with Sales, Manufacturing, Planning, Procurement, Logistics, Finance, Technical Support, and Product Management, this role is responsible for coordinating customer requests, processing quotations and orders, maintaining accurate ERP records, and ensuring an outstanding customer experience.

Success in this position requires exceptional organization, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Essential Responsibilities

Customer Support

Serve as a primary contact for customer inquiries via phone and email.
Provide prompt, professional, and accurate responses to customer requests.
Develop positive working relationships with customers while maintaining a high level of customer satisfaction.
Escalate complex issues appropriately while maintaining ownership of customer communication.

Order Management

Prepare customer quotations.
Process sales orders accurately within NetSuite ERP.
Monitor open orders from entry through shipment.
Coordinate delivery schedules with Planning and Manufacturing.
Communicate shipment status and delivery updates to customers.
Support invoicing activities as required.

ERP (NetSuite)

Maintain accurate customer and order information within NetSuite.
Ensure order accuracy and data integrity.
Assist with inventory inquiries and product availability.
Generate reports and maintain order status visibility.
Follow established ERP processes and identify opportunities for process improvements.

Cross-Functional Coordination

Work closely with:

Sales
Manufacturing
Planning
Procurement
Logistics
Finance
Technical Support
Product Management to resolve customer issues, communicate priorities, and ensure timely order fulfillment.

Returns & Customer Resolution

Coordinate Return Material Authorizations (RMAs).
Assist customers with warranty replacements and repair orders.
Resolve customer concerns through effective communication and coordination with internal departments.

Continuous Improvement

Identify opportunities to improve customer service processes.
Maintain accurate documentation.
Support departmental initiatives focused on efficiency and customer satisfaction.

Performance Objectives

Success in this position will be measured by the ability to:

Deliver timely and professional customer communication.
Process customer orders accurately and efficiently.
Maintain high levels of order accuracy within NetSuite.
Meet customer response time expectations.
Effectively coordinate with cross-functional teams.
Reduce order processing errors and improve customer satisfaction.
Demonstrate reliability, teamwork, and accountability.

Requirements:

Required

3+ years of customer service experience in a manufacturing, industrial, or technical environment.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
High attention to detail and accuracy.
Strong customer service mindset.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Proficiency with Microsoft Office.

Preferred

Experience using NetSuite ERP or another enterprise ERP system.
Experience with Salesforce CRM or similar customer relationship management software.
Semiconductor, electronics manufacturing, industrial equipment, or capital equipment experience.
Associate's or Bachelor's degree.

What You'll Bring

A positive, team-oriented attitude.
Strong problem-solving abilities.
Excellent follow-through.
A proactive approach to customer communication.
The ability to work independently while collaborating effectively across departments.
A commitment to continuous learning and process improvement.

Why Join SHELLBACK?

Competitive compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Hybrid/remote work flexibility
Opportunity to support cutting-edge semiconductor technology
Collaborative, team-oriented culture focused on customer success

Quick Apply

Refine Your Search

service dispatcher jobs in bucks county pa

Customer Service Representative

Courier Dispatcher

Customer Service Representative - Global Headquarters

Home Services General Manager

Retirement Client Service Manager

Automotive Service Manager

District Manager - Facilities Services

Irrigation Service Manager

Customer Service/Sales Representative

Fuel Dispatcher/Office Manager

Hvac Service Techinican

Service Engineering Manager

Commercial HVAC/R Service Technician

Formerly Werley Heating & Cooling - HVAC Service Technician

ELRC Family Service Manager

HVAC Service and Installation Technician (at least 4 yrs. exp req)

Experienced Centralized BDC Manager (Service)

HVAC Service Technician 1

HVAC Service Technician

Driver Manager/Dispatcher

I want to receive the latest job alert for service dispatcher in bucks county pa

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