NOTE: This job description represents a summary of the typical functions of the job and is not considered to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined specifically in the job description; other duties, as assigned, will become part of the job. James Lane expects full participation and team work at all times.
Job Description: An HVAC Service Technician provides HVAC/R services with specific responsibility for identifying repair and/or replacement needs, installing, repairing, maintaining and upgrading HVAC/R systems and equipment, and assisting other skilled trades.
Primary Duties:
- Coordinates with supervisor and/or other trades for the purpose of completing projects and work orders efficiently.
- Diagnoses causes of problems and/or failures in heating/air conditioning systems.
- Inspects HVAC systems and their components for the purpose of evaluating condition, identifying necessary repairs, and recommending preventative maintenance.
- Performs routine preventative maintenance to ensure ongoing functioning of HVAC systems.
- Repairs heating and air conditioning systems and/or components for the purpose of ensuring a comfortable living/working environment.
- Responds to emergency situations during or after hours to ensure resolution of immediate safety concerns.
- Provide customers with information and pricing on service agreements, accessories, quality, cost and other comfort improvements.
- Complete approved repairs, improvements, or installations within industry standard times, following proper safety procedures.
- Collect for work performed.
- Clean equipment and work area upon completion of work.
- Coordinate work with dispatch.
- Provide information required by dispatch to keep jobs organized and customers informed of progress.
- Maintain material stock levels in service vehicle as well as keeping vehicle clean and organized.
- Complete paperwork as required on a timely basis.
- Perform approved repairs on a timely basis.
- May be asked to work in other departments as needed.
Supervisory Requirements:
- You may be asked to assume responsibility of jobs that require supervision of others.
Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to arrive on time daily
- Proficient Verbal and Written English language skills
- Ability to follow and carry out both written and verbal instructions in a timely manner
- Ability to safely use ladders including 28’ extension ladders in performance of job duties including climbing and descending from a ladder
- Ability to work at heights above ground floor level and move safely over uneven terrain or in confined spaces
- Ability to quickly troubleshoot problems
- Ability to follow controls/wiring schematic
- Ability to braze/solder/weld
- Ability to learn and apply diagnostic techniques.
- Follow all PPE and safety guidelines
- Operate lifts per safety requirements
- Participate in Service Agreement Program
- Educate customers about products and services JLAC offers
- Follow instructions from Service Coordinators and Supervisor
- Collect on service calls when required
- Offer to make repairs that are needed during service calls
- Offer HVAC system replacement option when practical
- Communicate with Service Coordinator about parts needs and job completion
- Make sure parts needed are ordered in a timely manner
- Communicate vehicle repair needs to supervisor
- Report company tools that require repair to supervisor
- Demonstrate the ability to provide exceptional customer service
- Demonstrate the ability to perform planned maintenance as required on residential/commercial HVAC systems
- Demonstrate the ability to proficiently troubleshoot residential/commercial air conditioning and heat pump system malfunctions
- Demonstrate the ability to diagnose airflow problems and make recommendations to remedy problems
- Demonstrate the ability to diagnose and repair chilled water systems and boiler systems
- Demonstrate the ability to proficiently diagnose gas furnace problems on both residential/commercial systems
- Demonstrate the ability to diagnose and repair various zone systems
- Demonstrate the ability to diagnose problems with various DDC control systems
- Demonstrate the ability to program VFD drives
- Demonstrate the ability to read and follow blue print instruction
- Demonstrate the ability to perform startup operations on commercial HVAC systems
- Demonstrate the ability to draw and design basic duct systems
- Demonstrate the ability perform air flow test and balance procedures
- Demonstrate the ability to perform heat load calculations
- Maintain vehicle for work efficiency and appearance
- Demonstrate the ability to use company computers, forms and other technology
- Train Level 1-2 technicians
- Create and develop training modules and administer them to other technicians/installers
- Demonstrate the willingness to mentor and assist other technicians
- Pass and maintain NATE Core Exam + 1 specialty (as required by manager)
- Receive a passing score of *70 or higher on the Level 4 Technician Test
If you fail the test you must wait at least 6 mos. To retake the test.
- Willingness to invest time in training seminars and classes.
- Adaptability: Manage competing demands and frequent changes in a fast paced work environment.
- Maintain professional well groomed, workman like appearance with no visible tattoos or piercings
- Maintain professional attitude at all times
Required Tool List
- RH LH Snips
- Scratch Awl
- Small Hammer
- 2x Tape Measure
- Flashlight
- RH LH Offsets
- Large screwdriver
- Large Pliers
- Black Sharpie
- Cordless Drill w/bits
- Crimper Kit
- Hygrometer
- Pulley removal set
- Tap and Die set
- Broken bolt/screw extraction
- Extra set of refrigerant manifolds
- Flat bar for aligning shafts and pulleys
Education, Certificates, Licenses, Registrations:
- High School Diploma or Equivalent
- Valid Texas Driver’s License and insurability by Company insurance carrier
- Completion of HVAC trade school
- 7 or more years of field experience as an HVAC Service Technician
- EPA Certification
- Nate Certification (preferred)
Working Conditions:
- Workweeks are 5 Days: Monday thru Friday
- 1 hour of Unpaid Time for Lunch is recommended
- Start Time is 8:00 AM, End Time is 5:00 PM
- Overtime will be required on an as-needed basis
- Travel and overnight stays may be required
- On call duty and after hour calls are required
Key Requirements:
- Authorized to work in the U.S. - E-Verify System is used to verify employment eligibility
- Will be subject to Pre-Employment drug and alcohol tests, MVR, background investigation and/or credit check
Physical Requirements:
Often Carries or moves objects weighing up to 70 pounds with or without the aid of equipment. Daily
Often May push or pull carts or other such objects. Daily
Often Climbs and descends ladders with or without equipment which may weigh up to 40 lbs. Daily
Often May work at heights above ground floor level. Daily
Frequently Required to stand for more than 1 hour at a time. Hourly/Daily
Frequently Bends, twists, stoops, sit; climb or balance; kneel, crouch or crawl, and reach with hands and arms. Hourly/Daily
Frequently Uses manual dexterity or fine motor skills; grasps, moves, handles, and reaches. Hourly/Daily
Frequently Uses the ability to talk and hear. Hourly/Daily
Frequently Uses a keyboard, calculator, adding machine, or other devices to enter and transform words or data. Hourly/Daily
Frequently Uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hourly/Daily
Frequently May be required to perform job in small crawl spaces, attics, under structures, and in cramped, dirty/dusty conditions. Hourly/Daily
Occasionally May be required to perform job under temperature extremes and loud noise levels. Daily
- Please note by signing the job description you are attesting to the fact you are able to perform the duties and physical requirements of the job with or without reasonable accommodations.
Job Description Limitations and Disclaimer
The duties listed above ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may or may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
All job descriptions are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Continued employment requires each employee to participate fully and professionally in each task required for the success of the company.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
About Us:
James Lane Mechanical, A Fidelity Company, provides a full range of state-of-the-art HVAC/Mechanical services throughout the Wichita Falls and North Texas region. Our commercial clients include those in data & telecom facilities, education, financial, government, healthcare, hospitality, and churches.
A company focused on customer service and ethical business practices, James Lane Mechanical continues to deliver innovative industry technologies and services while staying committed to our mission of serving people with the right solutions.
