Top 1551 Administrative agent Jobs in California

Claims Support Operations
Aspire General Insurance Services —California
- $23 - $25 an hour
- Extended hours
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
1d
Casting Administrator
Disney Entertainment Television —Burbank, CA
- $72,000 - $96,500 a year
- Computer literacy
- Mid-level
- Administrative experience
12d
Administrative Support Coordinator, Administrative Services
California State University —San Marcos, CA
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Risk Management Administrative Analyst
California State University —California
- Full-time
- Background check
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
12d
Director, Equitable Culture & Climate
Alliance College-Ready Public Schools —Los Angeles, CA
- $110,000 - $154,550 a year
- Full-time
- Hybrid work
- Background check
- School experience
- 5 years
- Paid holidays
- Health insurance
Customer Service Junior Agent
Southern California Pipe Trades Administrative Corporation —Los Angeles, CA
- $30 - $37 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Program Associate
Stanford University —Stanford, CA
- $37.50 - $40.86 an hour
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Office
- 3 years
- Flexible schedule
Receptionist - State Farm Agent Team Member
Brandon Yim - State Farm Agent —Burlingame, CA
- $75,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Data Entry Agent
Executive Parking Systems, Inc. —Sacramento, CA
- Full-time
- Communication skills
- Entry level
Quick Apply
14d
SCHEDULING COORDINATOR
NORTH EAST MEDICAL SERVICES —Daly City, CA
- $42.79 - $48.75 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Customer Navigation Agent
Stanford Health Care —Newark, CA
- $26.19 - $29.48 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Port Operations Agent
Intercruises Port Operations USA Inc. —San Diego, CA
- English
- Mid-level
- Office
Quick Apply
9d
Library Services Manager
Placer County —Roseville, CA
- $47.87 - $59.80 an hour
- Full-time
- Pass drug screening
- Mid-level
- US work authorization
Division Administrative Coordinator
California Institute of Technology —Pasadena, CA
- $29 - $39 an hour
- Full-time
- Oracle
- Mid-level
- Office
- Paid holidays
- Health insurance
Alumni Engagement Administrative Assistant, Alumni Engagement and University Events
California State University —San Marcos, CA
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Document Control Specialist II
Hill International, Inc —San Diego, CA
- $60,000 - $90,000 a year
- Hybrid work
- Writing skills
- Mid-level
- Microsoft Office
- Commuter assistance
- Health savings account
Executive Administrative Partner
Meta —Menlo Park, CA
- $122,907 - $201,500 a year
- Full-time
- 5 years
- Bachelor of Science
- Office
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Rental Tour Agent
Blue Brick Realty —Valley Village, CA
- $4,000 - $10,000 a month
- Temporary
- Real Estate License
- Travel
- In-person
Quick Apply
5d
Customer Navigation Agent - Weekends Required
Stanford Health Care —Newark, CA
- $26.19 - $29.48 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Office

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Claims Support Operations

Aspire General Insurance Services -
California

Quick Apply

Job Details

Full-time
$23 - $25 an hour
1 day ago

Qualifications

Computer operation
High school diploma or GED
Desktop applications
Telecommunications headsets
Typing
Quality data entry
Customer data entry

Full Job Description

Description:

JOB SUMMARY:

The Claims Support Operations team serves as a critical support function within the claims call center, ensuring adjusters can focus on claim resolution by handling administrative, operational, and customer support tasks. This role supports claim lifecycle activities, improves efficiency, and enhances the overall customer and adjuster experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Claim Intake & Setup

Assist with First Notice of Loss (FNOL) processing and claim setup
Verify policy information and ensure accurate data entry into claims systems

Administrative Support

Manage claim documentation, including uploading, indexing, and organizing files
Process incoming correspondence (email, fax, mail) and route appropriately
Prepare standard letters, forms, and claim-related communications
Maintain accurate and up-to-date claim records
Assist in gathering required documentation for claim investigations such as Vehicle Registration Reports, Police Reports and ISO Reports
Communicate with internal departments and vendors to obtain or relay information

Adjuster Support

Handle inbound and outbound calls on behalf of adjusters when appropriate
Schedule inspections, appraisals, and vendor appointments
Follow up on outstanding documentation (police reports, medical records, etc.)
Provide status updates to customers, agents, and third parties

Customer Service

Serve as a point of contact for basic claim inquiries
Deliver timely and professional communication aligned with service standards
Escalate complex or sensitive issues to adjusters or leadership

Operational Efficiency

Support workload balancing and queue management
Monitor task queues and ensure SLAs are met
Identify process improvement opportunities and escalate trends

Compliance & Quality

Ensure adherence to regulatory requirements and company policies
Maintain confidentiality and data security standards
Participate in quality assurance programs and coaching sessions

Key Performance Indicators (KPIs)

Turnaround time for claim setup and administrative tasks
Accuracy and quality of claim documentation
Service Level Agreement (SLA) adherence
Call handling metrics (AHT, FCR where applicable)
Customer satisfaction (CSAT) scores
Adjuster satisfaction / support effectiveness

Requirements:

SKILL AND EDUCATIONAL REQUIREMENTS:

High school diploma or equivalent (Associate’s or Bachelor’s preferred)
1–3 years of experience in insurance, claims, or call center environment
Strong data entry and organizational skills
Excellent verbal and written communication skills
Ability to multitask in a fast-paced environment

Preferred Qualifications

Experience supporting claims adjusters or working in FNOL
Familiarity with claims management systems (e.g., CMS, Snapsheet, ISO, Zendesk)
Knowledge of insurance policies and claims processes

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Working Conditions:

Position may be performed in a traditional office environment or remotely from an approved home office location.
Work is primarily sedentary and requires prolonged periods of sitting while working on a computer.
Frequent and continuous telephone interaction is required using a headset for most of the workday.
Requires the ability to listen attentively, gather facts, and communicate clearly and professionally.
Requires the ability to work efficiently with multiple computer monitors/screens and simultaneously navigate various software applications and databases.
Fast-paced, deadline-driven environment with established productivity and compliance metrics.
Requires strong multitasking skills, work routinely involves analyzing complex information.
Employees must be able to effectively manage stress while maintaining professionalism, accuracy, productivity, and customer service standards.
Overtime, extended hours, or schedule adjustments may be required based on business needs, or departmental demands.
Consistent, reliable, and predictable attendance is essential to achieve individual and departmental performance expectations.

Physical Requirements:

Ability to remain seated for extended periods throughout the workday.
Ability to frequently use hands, fingers, and wrists for continuous typing, keyboarding, data entry, and operation of standard office equipment.
Ability to use a computer, keyboard, mouse, and telephone/headset for prolonged periods during the workday.
Ability to work on multiple screens and process information from various sources while maintaining accuracy and attention to detail.
Sufficient visual acuity to read computer screens, reports, emails, and other business-related materials and maintain prolonged visual focus on computer monitors.
Sufficient hearing ability, with or without reasonable accommodation, to effectively receive and understand telephone conversations.
Ability to communicate clearly, professionally, and effectively in both verbal and written forms.
Ability to maintain sustained concentration and attention to detail while reviewing, analyzing, and documenting complex claim information.
Ability to analyze information, exercise sound judgment, solve problems, and make decisions in a high-volume work environment.
Ability to effectively manage multiple priorities and meet deadlines while maintaining a high level of accuracy and quality.
Ability to perform work under pressure, handle stressful situations, and adapt to changing priorities and business demands.
Ability to meet established productivity standards.
Regular, predictable, and reliable attendance is required to successfully perform the essential functions of the position and achieve performance metrics.

Quick Apply

Refine Your Search

administrative agent jobs in california

Claims Support Operations

Casting Administrator

Administrative Support Coordinator, Administrative Services

Risk Management Administrative Analyst

Director, Equitable Culture & Climate

Customer Service Junior Agent

Program Associate

Receptionist - State Farm Agent Team Member

Data Entry Agent

SCHEDULING COORDINATOR

Customer Navigation Agent

Port Operations Agent

Library Services Manager

Division Administrative Coordinator

Alumni Engagement Administrative Assistant, Alumni Engagement and University Events

Document Control Specialist II

Executive Administrative Partner

Lead Airport Agent - Customer Service

Rental Tour Agent

Customer Navigation Agent - Weekends Required

I want to receive the latest job alert for administrative agent in california

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