Top 2655 Shift manager Jobs in Cascade, Mi

Customer Service Manager
Arrowaste, Inc. —Jenison, MI
- $56,609.87 - $61,721.61 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
10d
Timberland: Assistant Manager - Grand Rapids
VF Corporation —Byron Center, MI
- $20.73 - $30.00 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
Quick Apply
10d
Apparel Team Supervisor
Walmart —Grand Rapids, MI
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Supervisor, Customer Services and Ramp
Envoy Air Inc. —Grand Rapids, MI
- Full-time
- 18 years or older
- Writing skills
- English
Assistant Store Manager - Customer Experience
PetSmart —Kentwood, MI
- $25.15 - $39.98 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Pediatric Asthma Care Manager
Alger Pediatrics —Grand Rapids, MI
- From $30 an hour
- Full-time
- RN License
- Mid-level
- Children
- Paid holidays
- Health insurance
Quick Apply
10d
Team Leader - Manufacturing 2nd Shift
ETO Magnetic Corp —Grand Rapids, MI
- $18 - $20 an hour
- Full-time
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager of Trusts & Estates
RDV Corporation —Grand Rapids, MI
- Office
- Finance
- Analysis skills
- Paid holidays
- Health insurance
Store Manager CosmoProf 9213
Cosmoprof —Grand Rapids, MI
- 18 years or older
- Cosmetology License
- Inventory management
- Health insurance
- Dental insurance
Project Manager
Rivers Edge Construction and Restoration —Comstock Park, MI
- $70,000 - $80,000 a year
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Working Shop Manager
Rightman Hydraulics —Grand Rapids, MI
- $31 - $35 an hour
- Full-time
- Heavy lifting
- Customer service
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
4d
Equipment, Fleet & Warehouse Manager
Solution Group —Caledonia, MI
- $65,000 - $80,000 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
4d
Tax Manager - Individuals & Trusts
RDV Corporation —Grand Rapids, MI
- 7 years
- Research
- Office
- Paid holidays
- Health insurance
Restaurant Manager
LongHorn Steakhouse —Grand Rapids, MI
- Full-time
- Mid-level
- Guest services
- Restaurant
- Dental insurance
- Flextime
Assembly Production Supervisor
Midwest Air Filter —Grand Rapids, MI
- $19 - $25 an hour
- Full-time
- Spanish
- English
- Residential
- Paid training
- Health insurance
Quick Apply
Senior Materials Manager
Cascade Engineering, Inc —Grand Rapids, MI
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
Replenishment & Planning Manager
Keeler Brass Company —Grandville, MI
- Full-time
- Microsoft Excel
- Oracle
- 5 years
- Health savings account
- Health insurance
Quick Apply
Maintenance Manager (Production)
Quality Edge —Grand Rapids, MI
- From $100,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- Health savings account
- Disability insurance
Quick Apply
Plumbing Project Manager
Kodiak Labor Solutions —Grand Rapids, MI
- $100,000 - $130,000 a year
- Full-time
- OSHA
- Construction site
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Concrete Estimator / Project Manager
Proline Concrete Construction —Dorr, MI
- From $85,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
3d

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Customer Service Manager

Arrowaste, Inc. -
Jenison, MI

Quick Apply

Job Details

Full-time
$56,609.87 - $61,721.61 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Retirement plan

Qualifications

Performance reviews
Managing customer accounts
Managing teams in a customer support role
Customer service
Frontline customer support management
Team development
Hiring
Bachelor's degree
Team management
Training & development
Call center management

Full Job Description

Job Summary

The Residential Customer Service Manager plays a key role in upholding Arrowaste’s reputation for professionalism and excellence. This position is essential to our long-term success in the solid waste and recycling industry.

Working closely with our management, operations, and customer service teams, you will help build and maintain lasting relationships with both new and existing customers. Your primary responsibility is to lead and manage our Customer Service Department, supporting and developing a team of Customer Service Representatives (CSRs) while ensuring outstanding service to our residential customers.

At Arrowaste, we take pride in fostering a culture of service, inclusiveness, and positivity — creating a workplace where excellence and enjoyment go hand in hand.

Key Responsibilities

Customer Service Management

- Lead and supervise the team of Customer Service Representatives. This will include hiring and discipline.

- Monitor call quality and customer interactions to ensure exceptional service standards.

- Provide training, coaching, and feedback to CSRs on best practices and call handling techniques.

- Manage daily workflows and “to-do” lists, addressing any service issues, low call volumes, or performance gaps.

- Approve time-off requests, manage absences, and adjust schedules as needed.

- Assist with incoming calls during peak times to support the team and maintain service levels.

- Handle all the manager call backs.

Reporting

- Generate and review daily call logs.

- Oversee accounts requiring orange tags, payment holds, or final non-payment cart removals.

- Ensure reminder calls, expired credit card follow-ups, and finance charge monitoring

- Monitor route notes and filter out erroneous notes.

Billing Oversight

- Manage billing for all residential accounts, across three quarterly billing cycles each month.

- Monitor and process autopay transactions, handle declined payments, and run manual autopay batches.

- Ensure accuracy in deposits and process necessary corrections.

Account Management

- Process refunds, credit card reversals, and billing-related communications.

- Respond to “Contact Us” and quote request emails in a timely and professional manner.

- Coordinate with operations on route or day changes and manage related customer communications (e.g., “Call-Em-All” notifications).

- Oversee residential container (RC) account balances, vacation lists, and scheduled cancellations.

- Be involved in annual price increase implementation and strategy.

Customer Support Assistance

- Support the customer service team by answering phones during high call volumes.

- Collaborate with the operations team to address and resolve repeated service issues or missed collections.-

- Collaborate with Dispatch for last minute requests and needs to ensure we are providing great customer service.

Sales

- Monitor HOA quoting opportunities and provide recommendations.

- Identify potential growth areas or regions with increased housing density, and develop targeted marketing strategies for those areas.

- Assist the development and management of municipal contracts and single-hauler agreements.

Pay: $56,609.87 - $61,721.61 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Customer service: 5 years (Required)
Managing employees: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in cascade, mi

Customer Service Manager

Timberland: Assistant Manager - Grand Rapids

Apparel Team Supervisor

Supervisor, Customer Services and Ramp

Assistant Store Manager - Customer Experience

Pediatric Asthma Care Manager

Team Leader - Manufacturing 2nd Shift

Manager of Trusts & Estates

Store Manager CosmoProf 9213

Project Manager

Working Shop Manager

Equipment, Fleet & Warehouse Manager

Tax Manager - Individuals & Trusts

Restaurant Manager

Assembly Production Supervisor

Senior Materials Manager

Replenishment & Planning Manager

Maintenance Manager (Production)

Plumbing Project Manager

Concrete Estimator / Project Manager

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