Top 148 Customer service Jobs in Cascade Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Customer - Food Service - Overnight
Kwik Trip —Oostburg, WI
- $15.00 - $20.30 an hour
- Weekends as needed
- 18 years or older
- Customer service
- Cash register
- Health insurance
- 401(k)
Quick Apply
9d
Customer Service Associate, Woodlake Market
Kohler —Kohler, WI
- $13.70 - $17.10 an hour
- Weekends as needed
- Hospitality
- Basic math
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Front Desk Agent
Holiday Inn Express and Suites —Port Washington, WI
- $13 - $15 an hour
- Nights as needed
- Customer service
- Hotel
- US work authorization
Quick Apply
5d
Customer Service Representative
Security Finance —Sheboygan, WI
- $15.00 - $18.50 an hour
- Full-time
- Office
- Marketing
- Entry level
- Profit sharing
- Paid training
Quick Apply
Customer - Food Service
Kwik Trip —Plymouth, WI
- $15.00 - $20.30 an hour
- Weekends as needed
- Customer service
- Cash register
- Food service
- Health insurance
- 401(k)
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Plymouth, WI
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
11d
Customer Service Associate
Walgreens —Plymouth, WI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative
National Exchange Bank & Trust —Sheboygan Falls, WI
- Part-time
- Office
- High school diploma or GED
- Travel
- Profit sharing
- Health savings account
Quick Apply
Front Desk Clerk
Equity LifeStyle Properties —Plymouth, WI
- Full-time
- Computer literacy
- No high school diploma
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Associate II, Woodlake Market
Kohler —Kohler, WI
- $15.90 - $19.85 an hour
- Weekends as needed
- Microsoft Outlook
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Customer Service Associate III, Woodlake Market
Kohler —Kohler, WI
- $18.30 - $22.90 an hour
- Weekends as needed
- 18 years or older
- Microsoft Outlook
- Word processing
- Health insurance
- Dental insurance
Customer Service Representative - Full TIme
COUNTRY VISIONS COOPERATIVE —Plymouth, WI
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Profit sharing
- Wellness program
Customer Service Associate I
Dollar Tree —Plymouth, WI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Front Desk Agent
Americinn Hotel —Plymouth, WI
- $13 - $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Sheboygan, WI
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Domino's Pizza Restaurants —Plymouth, WI
- Quick service & fast food restaurant
- Criminal background check
- Food service
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Service Associate II Part-Time, Woodlake Market
Kohler —Kohler, WI
- $15.90 - $23.80 an hour
- Part-time
- Microsoft Outlook
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
3d
Customer Service Representative- Sales
Elkhart Lake’s Road America —Plymouth, WI
- Call employer
- Communication skills
- Entry level
Quick Apply
8d
Front Desk Clerk, Blackwolf Run
Kohler —Kohler, WI
- $13.70 - $20.50 an hour
- Part-time
- Merchandising
- US work authorization
- In-person
- Health insurance
- Dental insurance
4d

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Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

Apply Now

Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

The internal deadline to apply is 6/12/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

customer service jobs in cascade wi

Customer Care Supervisor - Commercial Lines

Customer - Food Service - Overnight

Customer Service Associate, Woodlake Market

Front Desk Agent

Customer Service Representative

Customer - Food Service

Pharmacy Customer Service Associate

Customer Service Associate

Customer Service Representative

Front Desk Clerk

Customer Service Associate II, Woodlake Market

Customer Service Associate III, Woodlake Market

Customer Service Representative - Full TIme

Customer Service Associate I

Front Desk Agent

Customer Service Representative

Customer Service Representative

Customer Service Associate II Part-Time, Woodlake Market

Customer Service Representative- Sales

Front Desk Clerk, Blackwolf Run

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