Top 65 Director of customer experience Jobs in Cedar Rapids, Ia

Senior Director of Operations
Lil' Drug Store Products —Cedar Rapids, IA
- Full-time
- Heavy lifting
- ERP systems
- Office
Quick Apply
Director of Sales (Utility Products)
Stella-Jones Corporation —Iowa
- Full-time
- 5 years
- Bachelor's degree
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
Senior Program Director, State Chief Liaison
ACT Education Corp. —Iowa City, IA
- $120,000 - $160,000 a year
- Full-time
- Remote
- Analysis skills
- Criminal background check
- Travel
- Paid holidays
- Health insurance
7d
Program Director - Data Strategy, Policy & Advocacy
ACT Education Corp. —Iowa City, IA
- $115,000 - $130,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Criminal background check
- Paid holidays
- Health insurance
6d
Associate Director, Program Management - Secure Product (Onsite)
Collins Aerospace —Cedar Rapids, IA
- $157,200 - $298,800 a year
- Full-time
- Office
- Travel
- In-person
- Paid holidays
- Loan repayment program
Airborne Navigation Director II (Hybrid) – Navigation & Sensor Systems[
BAE Systems Inc. —Cedar Rapids, IA
- $173,023 - $294,137 a year
- Full-time
- Hybrid work
- Organizational skills
- Senior level
- Leadership
- Health savings account
- Paid holidays
Director, Business Development Manager - Resilient Connectivity Portfolio (RCP) (Hybrid)
Collins Aerospace —Cedar Rapids, IA
- $186,200 - $353,800 a year
- Full-time
- Bachelor's degree
- Senior level
- Leadership
- Paid holidays
- Loan repayment program
Assistant Director of Residence Life
Coe College —Cedar Rapids, IA
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
Director of Advancement Services
Coe College —Cedar Rapids, IA
- Weekends as needed
- System design
- Office
- Residential
Quick Apply
10d
Director of Security
Cedar Rapids Development Group —Cedar Rapids, IA
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- 3 years
Quick Apply
9h
Director - Pricing and Design
CRST The Transportation Solution, Inc —Cedar Rapids, IA
- $111,321 - $150,294 a year
- Remote
- Business development
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
14d
Annual Fund Director
Coe College —Cedar Rapids, IA
- Weekends as needed
- Microsoft Excel
- Sales
- Office
Quick Apply
Senior Director, Wealth Management - Iowa
TIAA —Coralville, IA
- $155,000 - $180,000 a year
- Online Application
- 8 years
- Continuous improvement
- Senior level
Director of Business Development
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Contracts
- Senior level
Director of Operations Strategy
Integrated DNA Technologies (IDT) —Coralville, IA
- $170,000 - $215,000 a year
- Full-time
- Engineering
- Travel
- Manufacturing
- Health insurance
- Dental insurance
3d
Communications Director
Iowa City Area Association of REALTORS —Coralville, IA
- $45,000 - $52,000 a year
- Overtime
- Customer service
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Senior Director IT Business Applications
Integrated DNA Technologies (IDT) —Coralville, IA
- $230,000 - $265,000 a year
- Full-time
- Up to 50% travel
- System design
- 11+ years
- Health insurance
- Dental insurance
Technical Director
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Computer Science
- Customer service
- System design
Director, ORM Methodology and Reporting
Transamerica —Cedar Rapids, IA
- $170,000 - $195,000 a year
- Full-time
- Hybrid work
- CPA
- 11+ years
- Office
- Wellness program
- Paid parental leave
3d
Director of Design
METAL DESIGN SYSTEMS INC —Anamosa, IA
- $95,000 - $110,000 a year
- 8 hour shift
- Office
- Recruiting
- Construction experience
- Profit sharing
- Health insurance
Quick Apply
14d

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Senior Director of Operations

Lil' Drug Store Products -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time

Qualifications

Operational analysis
Manufacturing management
Production data analysis
Operations management
Interpersonal skills
KPI benchmarks
ERP systems
Manufacturing budget management
Managing production or assembly teams
Warehouse management system
Bachelor's degree
Distribution management
Data interpretation
Quality standards in production
Management reporting
Lean Six Sigma
Manufacturing company experience

Full Job Description

Purpose of the Job: The Senior Director of Operations provides strategic and operational leadership for production, distribution, and facilities management. This role is responsible for delivering safe, efficient, and scalable operations through strong people leadership, continuous improvement, disciplined budget management, and KPI-driven performance management.

Essential Job Responsibilities and Duties:

Lead end-to-end operations across production, distribution, and facilities to ensure safe, efficient, and scalable execution aligned with business objectives.
Translate strategy into operational plans, priorities, and execution rhythms (daily/weekly/monthly) that drive accountability and results.
Establish and manage KPI frameworks (safety, service, quality, cost, productivity) using data-driven insights to monitor performance and close gaps.
Partner cross-functionally to align operations with demand, service expectations, and broader company goals.
Lead, coach, and develop multi-level operations leadership teams; build a strong pipeline and succession bench.
Establish clear performance expectations, provide ongoing feedback, and drive accountability at all levels.
Foster a high-performance culture centered on safety, continuous improvement, teamwork, and results.
Lead organizational change initiatives effectively through clear communication and disciplined execution.
Drive continuous improvement through Lean principles, process optimization, and root cause problem solving to improve throughput, cost, and service.
Own operating budgets and capital planning across production, distribution, and facilities; ensure disciplined cost management and investment prioritization.
Oversee facilities, maintenance, and EHS programs to ensure safe, compliant, and highly reliable operations.
Standardize processes, systems, and best practices to enable scalability and sustained performance gains.
Other duties as assigned.

Education:

Bachelor’s degree in operations management, engineering, supply chain, business, or a related field or comparable work experience required.

Experience:

Minimum of 10 years of progressive operations experience in manufacturing, distribution, logistics, or a related operational environment.
Minimum of 5 years in a formal leader/manager role.
Demonstrated success leading production and/or distribution operations with measurable improvements in safety, quality, service, and cost performance.
Proven experience in budget ownership, KPI development, and continuous improvement leadership.
Experience with ERP/WMS systems, operational reporting, and data-driven decision making.
Lean, Six Sigma, or other continuous improvement training/certification is a plus.

Key Competencies:

Ethics, Integrity, Values: Has values aligned with the company and acts accordingly. Ably builds trust.
Company Character: Demonstrates "big picture" understanding of company goals, culture, and values.
Analytical Skills: Interprets data, sees patterns, and translates information into decisions.
Results Orientation: Exhibits commitment to goals and consistently delivers results. Holds self and others accountable for performance.
Leadership: Inspires. Shares vision. Suitably commanding, but capable of finesse and more subtle influencing approaches.
Coaching and Developing Others: Thoughtfully delegates and assigns tasks or workload to challenge or stretch individual skills and engages employees fully.
Problem Solving: Sees and can define problems. Investigates, assesses, and correctly identifies root causes supporting continuous process improvement.
Decision Making: Bases decisions on verified information, business acumen, and team collaboration.
Managerial Focus: Establishes clear expectations, monitors performance and gives feedback.
Change Management: Guides team toward successful implementation of change initiatives.
Strategic Skills: Integrates innovation, growth, or necessary changes, while realistically assessing risks in planning. Able to devise, define and outline constructive strategies.
Interpersonal Communication: Provides timely, clear direction. Builds rapport with all levels. Confronts or asserts with strength, tact and diplomacy.
Team Orientation: Promotes a team culture. Works well with diverse workforce.

Physical and Working Environment:

Typical office and warehouse working conditions.
Ability to lift up to 50 pounds on a consistent basis. Stand/walk for up to 10 hours, heavy lifting and carrying, stooping, bending, kneeling, and reaching. Work around machinery.
Work around moving equipment and machinery with moving parts.
Distribution Center hours are generally from 6:00 AM to 4:00 PM but may be adjusted in either direction to meet customer needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Job Type: Full-time

Experience:

Operations management: 10 years (Required)
Leadership: 5 years (Required)

Ability to Commute:

Cedar Rapids, IA 52404 (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer experience jobs in cedar rapids, ia

Senior Director of Operations

Director of Sales (Utility Products)

Senior Program Director, State Chief Liaison

Program Director - Data Strategy, Policy & Advocacy

Associate Director, Program Management - Secure Product (Onsite)

Airborne Navigation Director II (Hybrid) – Navigation & Sensor Systems[

Director, Business Development Manager - Resilient Connectivity Portfolio (RCP) (Hybrid)

Assistant Director of Residence Life

Director of Advancement Services

Director of Security

Director - Pricing and Design

Annual Fund Director

Senior Director, Wealth Management - Iowa

Director of Business Development

Director of Operations Strategy

Communications Director

Senior Director IT Business Applications

Technical Director

Director, ORM Methodology and Reporting

Director of Design

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