What You Can Expect
As an IT Systems Engineer supporting ENGIE North America’s University of Iowa operations in Iowa City, you will provide hands-on technical support for users supporting utility operations and administrative functions. You will serve as a local IT presence for day-to-day business computing needs, ensuring employees have reliable access to systems, hardware, applications, and collaboration tools required to perform their work safely and efficiently.
You will support a broad range of technologies in an office and plant-adjacent environment, including desktops, laptops, printers, Microsoft 365 applications, and collaboration tools. You will work closely with ENGIE’s central IT teams, local Operational Technology and Industrial Control Systems partners, and University IT when needed. This role requires strong customer focus, technical troubleshooting skills, and the ability to manage issues independently while maintaining clear communication and documentation.
Reporting to the Distribution Plant Manager, your roles and responsibilities include:
- Provide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshooting
- Respond to user-reported issues with a customer-focused approach and resolve problems efficiently
- Image and deploy laptops, support user migrations, and manage hardware refreshes
- Support Microsoft Teams room devices and on-site printer systems
- Coordinate with users to assess computing needs and order appropriate hardware
- Prioritize and manage support requests based on severity and business impact
- Perform root cause analysis and implement preventive measures to reduce recurring issues
- Take ownership of critical issues with proactive communication through resolution
- Maintain accurate contact lists and alert documentation for team and customer communications
- Assist in developing and improving help desk processes and procedures
- Collaborate with ENGIE OT and ICS teams as needed and provide limited remote support to other ENGIE sites in North America
- Participate in on-call rotation and provide after-hours support for urgent issues when required
- Follow all ENGIE policies, procedures, and security standards
- Perform additional duties as assigned
What You’ll Bring
- Bachelor’s degree in business administration, computer science, information systems, or related field. In lieu of a degree, we will also consider a combination of relevant experience where you gained a strong understanding of IT systems
- Minimum of three (3) years of experience supporting personal computers, users, and networks
- Strong customer service mindset with proven problem resolution skills
- Experience supporting Windows 10 and 11, Microsoft Office 365, VPN, remote access tools, and basic networking
- Familiarity with WAN connectivity concepts and multi-tiered application support
- Experience working with help desk or problem management systems
- Ability to prioritize tasks, manage time effectively, and work independently
- Strong written and verbal communication skills
- Technical certifications or formal training in computer hardware or networking helpful
Additional Details
- This role requires full time onsite attendance five days per week in an office environment
- Subject to 24-hour emergency call rotation for local support
- May require overtime for after-hours setup, deployment, or incident response
- Must be willing and able to comply with all ENGIE ethics and safety policies
Compensation
Salary Range: $88,800 – $136,045 USD annually
This represents the average expected pay range for a qualified candidate.
ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.
In addition to base pay, this position is eligible for a competitive bonus / incentive plan.
Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.
At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.
Why ENGIE?
ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure!
In 2020 The University of Iowa (UI) entered a 50-year, trailblazing partnership with the University of Iowa Energy Collaborative (UIEC), a joint venture between ENGIE, Meridiam, and Hannon Armstrong, to operate, maintain and enhance the university’s Utility System. As the founding member of this joint venture, ENGIE designs, builds, operates, and maintains the energy infrastructure delivering safe, reliable, cost-effective, and sustainable energy solutions in producing and distributing steam, electricity, chilled water, and domestic water to the main campus in Iowa City, Iowa and a nearby satellite campus.
ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at
[email protected]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
