Top 19 Help desk support Jobs in Cedar Rapids Ia

HELPDESK SPECIALIST/DESKTOP ASSOCIATE
Linn County, IA —Linn County, IA
- $28.73 an hour
- Full-time
- Computer Science
- Research
- Mid-level
- Paid training
- Wellness program
7d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Client Systems Analyst
Mercy Medical Center —Cedar Rapids, IA
- Full-time
- Hospital
- Research
- Mid-level
Quick Apply
Web Portal Client Support Consultant
The University of Iowa —Iowa City, IA
- Weekends as needed
- Hybrid work
- Mid-level
- University
- Bachelor's degree
- Health insurance
- Tuition reimbursement
10d
Data Center Technician (2nd and 3rd shift)
Google —Cedar Rapids, IA
- $86,000 - $119,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
1d
Senior Software Engineer, Core Experiences - Iowa City, IA, USA
Speechify —Iowa City, IA
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
10d
Supervisor Network Engineer
Transamerica —Cedar Rapids, IA
- $109,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
Senior Software Development Engineer in Test
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Computer Science
- System design
Manager, Modernization and AI Engineering
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Azure
- Computer Science

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Client Systems Analyst
Mercy Medical Center —Cedar Rapids, IA
Provides a primary point of contact for incoming phone calls to the IT Help Desk, staff submitted help desk tickets, and walk-in’s by way of troubleshooting…
Quick Apply
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement using Automatic Call Distribution.

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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HELPDESK SPECIALIST/DESKTOP ASSOCIATE

Linn County, IA
Linn County, IA

Apply Now

Job Details

Full-time
$28.73 an hour
7 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Pension plan
Vision insurance
Life insurance

Qualifications

Computer operation
Research
Computer hardware

Full Job Description

Linn County Information Technology is hiring a Helpdesk Specialist/Desktop Associate! In this role, you’ll be the go-to resource for County staff, helping them navigate technology and resolve issues that impact their day-to-day work. Whether you’re troubleshooting software, installing equipment, or guiding users through solutions, your work helps keep departments running smoothly. If you enjoy problem-solving, working directly with people, and making technology easier to use, this could be a great fit.

Why work at Linn County?

Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
Medical, dental, vision, short & long term disability, and supplemental life insurance
Iowa Public Employee's Retirement Pension Plan (IPERS)
Wellness program offering credit on insurance premiums to eligible employees
Free on-site fitness centers
100% County paid basic life insurance
12 paid holidays per year

Hourly Wage: $28.73

About the Role:
Primary responsibilities of this position are to provide advanced-level support to the Help Desk support system, including data and voice communications hardware and software and related work as required for County departments. Performs secondary level maintenance of network/communications cable and connectors. Under general supervision, will analyze, investigate, and resolve computer-related problems on a County-wide level; install hardware and software; improve and modify systems; provide training and instruction on specific departmental programs and procedures; coordinate and facilitate the use of County systems and programs as needed.

Essential Functions

Receives and documents user problems using the County helpdesk ticketing software and makes inquiries to determine nature of the problem and refers to appropriate staff.
Provides technical assistance to customers in the use of computer/networking systems.
Collaborates with other IT divisions for repairs and maintenance.
Helps maintain records on all networking related preventive maintenance and repair schedules.
Assists with delivery and installation of computer equipment.
Serves as a resource person for users by answering questions and resolving problems related to the use, application, and operation of software systems.
Installs and upgrades, hardware, software, and peripheral equipment.
Monitors computer systems and applications.
Diagnoses problems to determine if the cause is due to system, software, hardware, or other source, and corrects problem and operational procedures or refers more difficult problems to appropriate personnel or vendors.
Researches regulations, procedures and/or technical reference materials as necessary.
Confers with other IT support personnel in identifying problems with the system, programs, PC’s, or printers.
Documents and tracks system problems and writes reports on issues.
Coordinates with help desk personnel to resolve problems.
Meets with management, supervisory staff, and other staff regarding systems usage, improvements, modifications, maintenance, and training needs for workers.
Stays current on new and upgraded system programs and procedures and prepares notices to inform users of changes or additions.
Writes and assists in writing and revising procedures, instructional materials, and staff development tools for systems-related training.
Attends meetings and represent the IT department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes.
Supports continuous process improvement initiatives.

Minimum Qualifications & Requirements

Associate degree in Information Services, Computer Science, or closely related field.
Two (2) years of experience working with computer software and hardware systems.
An equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work may be considered.

Shift

Monday - Friday
7:30 a.m. - 4:30 p.m.

: Helpdesk Specialist/Desktop Associate Job Description

: Linn County Information Technology Website

Apply Now

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help desk support jobs in cedar rapids ia

HELPDESK SPECIALIST/DESKTOP ASSOCIATE

Service Desk Analyst

Help Desk Technician

Client Systems Analyst

Web Portal Client Support Consultant

Data Center Technician (2nd and 3rd shift)

Senior Software Engineer, Core Experiences - Iowa City, IA, USA

Supervisor Network Engineer

Senior Software Development Engineer in Test

Manager, Modernization and AI Engineering

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