Top 4014 Service appointment Jobs in Chantilly, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Executive Assistant
Confidential —Great Falls, VA
- $15 - $20 an hour
- Monday to Friday
- Writing skills
- English
- Research
- Professional development assistance
- Flexible schedule
Quick Apply
Automotive Service Advisor
Moore Infiniti of Chantilly —Chantilly, VA
- $60,000 - $105,000 a year
- Full-time
- Background check
- Dealership
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Surgical Coordinator - Hybrid
Pelvic Rehabilitation Medicine —Falls Church, VA
- $24 - $28 an hour
- Full-time
- Surgery
- Physical & Rehabilitation Medicine
- Mid-level
Quick Apply
Customer Service Representative
White Whale Marketing Inc. —Fairfax, VA
- From $22 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
Quick Apply
Medical Scheduler/Receptionist
Gastro NOVA Center —Centreville, VA
- $15 - $20 an hour
- Full-time
- HIPAA
- No experience needed
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
10d
Intake Coordinator/Administrative Assistant
Integrated Sports Medicine Physical Therapy —Fairfax, VA
- $23 - $25 an hour
- Full-time
- In-person
- Entry level
Quick Apply
11d
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Front Desk Medical Receptionist (Fairfax)
Northern Virginia Ophthalmology Associates, P.C. —Fairfax, VA
- $19 - $21 an hour
- Full-time
- Private practice
- Spanish
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Copy of Front Desk Receptionist
Trusted Doctors —Chantilly, VA
- Full-time
- High school diploma or GED
- Clinic
- Children
- Paid holidays
- Health insurance
Quick Apply
2d
Registration Coordinator
OrthoVirginia Inc —Fairfax, VA
- $19.46 - $29.19 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Typing
Quick Apply
4d
Medical Receptionist
Trusted Doctors —Fairfax, VA
- Full-time
- Children
- Pediatrics
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Receptionist
Serenity Mental Health Centers —Fairfax, VA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative (Administrative Assistant III)
Fairfax County Government —Fairfax, VA
- $46,160.40 - $80,780.75 a year
- Full-time
- Spanish
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
2d
Patient Services Coordinator - Centreville Office
Fairfax Family Practice Centers PC —Centreville, VA
- Inventory management
- Computer literacy
- HIPAA
Quick Apply
5d
Front Desk Medical Receptionist
Virginia Heart —Reston, VA
- $21 - $25 an hour
- Full-time
- Spanish
- Computer literacy
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
9d
Executive Assistant
General Dynamics Mission Systems, Inc —Chantilly, VA
- $50.84 - $54.53 an hour
- Overtime
- Microsoft Outlook
- Writing skills
- Office
13d
Service Cashier & Receptionist
Pohanka Lexus —Chantilly, VA
- $16 - $18 a week
- Full-time
- Dealership
- Pass drug screening
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Patient Service Coordinator
National Spine and Pain Centers —Fairfax, VA
- Microsoft Excel
- Microsoft Outlook
- OSHA
Quick Apply
Front Desk Coordinator
NORTHERN VIRGINIA ORALMAXILLOFACIAL IMPLANT SURGERY PC —Burke, VA
- $22 - $28 an hour
- Dental office
- Administrative experience
- High school diploma or GED

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Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

service appointment jobs in chantilly, va

Call Center Manager (On-Site)

Executive Assistant

Automotive Service Advisor

Surgical Coordinator - Hybrid

Customer Service Representative

Medical Scheduler/Receptionist

Intake Coordinator/Administrative Assistant

Patient Service Representative

Front Desk Medical Receptionist (Fairfax)

Copy of Front Desk Receptionist

Registration Coordinator

Medical Receptionist

Receptionist

Customer Service Representative (Administrative Assistant III)

Patient Services Coordinator - Centreville Office

Front Desk Medical Receptionist

Executive Assistant

Service Cashier & Receptionist

Patient Service Coordinator

Front Desk Coordinator