Top 79 Guest service agent Jobs in Charlotte, Nc

Hotel Guest Service Agent
Hilton Charlotte University Place —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
Quick Apply
Part Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Guest Service Agent
Drury Hotels Company LLC —Charlotte, NC
- Up to $3,200 a year
- Part-time
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
12d
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Charlotte, NC
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Guest Service Agent - FT
Sonesta —Charlotte, NC
- $17 - $18 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
12d
Full Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Guest Service Agent/WEEKENDS A MUST
Hilton Garden Inn Charlotte North —Charlotte, NC
- $16 - $17 an hour
- Weekends as needed
- Microsoft Office
- Hotel
- In-person
- Opportunities for advancement
Quick Apply
10d
Front Desk Agent
Courtyard & Residence Inn Charlotte Northlake —Charlotte, NC
- $17.50 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent - The Mecklen Hotel
The Mecklen Hotel —Charlotte, NC
- $16 - $19 an hour
- Part-time
- Background check
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Hotel Guest Service Agent / Part time
Embassy Suites Charlotte/Ayrsley —Charlotte, NC
- From $15 an hour
- Part-time
- Microsoft Word
- Background check
- Hospitality
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Associate
SpringHill Suites Charlotte City Center —Charlotte, NC
- $16 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Front Desk Agent
Hilton Garden Inn Charlotte/Ayrsley —Charlotte, NC
- $15 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2h
Front Desk Agent
Double Tree By Hilton Charlotte Tyvalo —Charlotte, NC
- Part-time
- Research
- Hotel
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
Front Desk Agent - Brand New Moxy Charlotte
Lexima —Charlotte, NC
- $16.00 - $18.50 an hour
- Weekends as needed
- Serving
- Bar
- Hotel
- Flexible schedule
Hotel Front Desk Agent
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Night Auditor - 3rd Shift Front Desk Agent
Hilton Charlotte University Place —Charlotte, NC
- $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Front Desk Agent | Overnight
Omni Hotels & Resorts —Charlotte, NC
- Overnight shift
- Writing skills
- English
- Mid-level
Quick Apply
6d
Front Desk Agent
MCR Hotels —Charlotte, NC
- $16 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent/ Guest Services Rep
Hilton Garden Inn Steele Creek —Charlotte, NC
- $13.50 - $16.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Accounting
- AD&D insurance
- Disability insurance
10d
Hotel Front Desk Associate
Embassy Suites Charlotte —Charlotte, NC
- $15.00 - $16.50 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
4d

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guest service agent jobs near charlotte, nc

Hotel Guest Service Agent

Hilton Charlotte University Place -
Charlotte, NC

Quick Apply

Job Details

Full-time
$17 an hour

Qualifications

Customer communication

Full Job Description

We are looking for a Guest Services Agent/Front Desk Associate to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel’s facilities, ensuring stellar customer service and providing memorable hospitality experiences for our guests.

If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we’d like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

We are currently looking to fill (1) full-time opening with open availability. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate.

Compensation:

$17 per hour

Responsibilities:

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Promptly address guests’ requests
Actively listen to and resolve complaints
Ensure guests with special needs receive personalized services
Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences, and programs offered
Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks, and check on progress
Recommend local tourist spots, including places to dine and shop
Establish friendly relationships with regular hotel clients

Qualifications:

Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred
Hands-on experience with Hotel Management software (On-Q, a plus)
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills, along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Experience: Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)

About Company

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!

Quick Apply

Refine Your Search

guest service agent jobs in charlotte, nc

Hotel Guest Service Agent

Part Time Overnight Guest Service Agent

Guest Service Agent

Guest Service Agent - Full Time

Guest Service Agent - FT

Full Time Overnight Guest Service Agent

Guest Service Agent/WEEKENDS A MUST

Front Desk Agent

Front Desk Agent - The Mecklen Hotel

Hotel Guest Service Agent / Part time

Hotel Front Desk Associate

Front Desk Agent

Front Desk Agent

Front Desk Agent - Brand New Moxy Charlotte

Hotel Front Desk Agent

Night Auditor - 3rd Shift Front Desk Agent

Front Desk Agent | Overnight

Front Desk Agent

Front Desk Agent/ Guest Services Rep

Hotel Front Desk Associate

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