Emergency Roadside Coordinator
Amerit Fleet Solutions —Charlotte, NC
- $26 - $30 an hour
- Weekends as needed
- Mechanic experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
5d
Roadside Field Technician & Dispatch Coordinator
QC Roadside Solutions —Charlotte, NC
- $1,524.99 - $1,973.10 an hour
- Part-time
- Driver's License
- Fair chance
- Smartphone
- On-the-job training
- Flexible schedule
Quick Apply
Driver Services Coordinator
Dash Courier & Logistics —Charlotte, NC
- $23 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
9d
Aircraft Dispatch Coordinator
PSA Airlines —Charlotte, NC
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
Department Coordinator / Dispatcher - Residential Department
DH Pace —Charlotte, NC
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Customer Service Dispatcher & Sales Coordinator on site
MG3HVAC LLC —Charlotte, NC
- $20 - $25 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Crew Scheduler
PSA Airlines —Charlotte, NC
- Full-time
- Customer service
- Computer literacy
- Pass drug screening
- On-the-job training
Operations Coordinator
Day & Ross —Charlotte, NC
- Online Application
- Owner-operator
- Computer literacy
- Local
Quick Apply
3d
Rental Operations Coordinator
Wheeler Material Handling —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Profit sharing
- Paid holidays
12d
Service Coordinator
Pro-Serv Food Equipment —Charlotte, NC
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- 401(k)
Quick Apply
Service Coordinator / Dispatcher
Wheeler Material Handling —Charlotte, NC
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
12d
Service Coordinator / Dispatcher
WMH —Charlotte, NC
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
12d
Client Service Coordinator
Pool Scouts of Lake Norman —Charlotte, NC
- $20 an hour
- Part-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Traffic Coordinator - Charlotte, NC
GITI TIRE USA LTD —Charlotte, NC
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Reliable transportation
Quick Apply
Rental Operations Coordinator
WMH —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Profit sharing
- Paid holidays
Quick Apply
13d
Service Coordinator
Nixon Power Services —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Service Coordinator
FIRSTCALL MECHANICAL GROUP LLC —Charlotte, NC
- Mid-level
- Office
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Tower Coordinator
ABM Industries —Charlotte, NC
- $20 an hour
- Full-time
- 18 years or older
- No high school diploma
- English
Fleet Operations Specialist
Wheeler Material Handling —Charlotte, NC
- $22 - $26 an hour
- Full-time
- Microsoft Outlook
- Customer service
- ERP systems
- Profit sharing
- Paid holidays
12d
Service Support Coordinator
Wheeler Material Handling —Charlotte, NC
- Full-time
- Writing skills
- Mid-level
- Administrative experience
- Profit sharing
- Paid holidays

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dispatch coordinator jobs near charlotte, nc

Emergency Roadside Coordinator

Amerit Fleet Solutions -
Charlotte, NC

Apply Now

Job Details

Full-time
$26 - $30 an hour
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Vendor relationship building
Computer operation
Phone communication
High school diploma or GED
Phone call management
Technical Proficiency

Full Job Description

Position Summary:

Emergency Roadside Coordinator

Location: Charlotte, NC

Company: Amerit Fleet Solutions

Reports To: ERS Coordinator Manager

Compensation & Schedule

Starting Hourly Rate: $26.00-30.00 per hour depending on experience!

Shift: Sunday - Thursday 2p-11p

This position supports a 24/7 operation. Scheduled hours may fall at any time during a 24-hour period, including days, nights, weekends, and holidays, based on business needs.

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking a driven and customer-obsessed Emergency Roadside Coordinator to join our growing team! At Amerit, we pride ourselves on delivering white-glove service to our customers, especially during critical roadside events. The Emergency Roadside Coordinator plays a vital role in ensuring that vehicles experiencing a breakdown are serviced quickly, efficiently, and safely — minimizing downtime and exceeding customer expectations.

Position Summary

The Emergency Roadside Coordinator provides real-time roadside assistance and dispatch coordination for Amerit’s customers. The primary goal of this role is to ensure that a qualified vendor arrives onsite within 90 minutes of the initial call and that the vehicle is repaired or safely off the road within 3 hours of contact.

This position requires someone who is relentlessly focused on customer satisfaction, highly resourceful in finding vendors who can meet tight SLA targets, and capable of managing multiple roadside events simultaneously in a fast-paced environment.

The specialist acts as the key link between vendors, customers, and Amerit’s internal operations team, ensuring timely communication, documentation, and escalation when service expectations are not met.

Essential Duties & Responsibilities

Provide 24/7 roadside assistance support to Amerit customers, managing incoming breakdown calls, and coordinating timely dispatch of vendors.
Locate and engage qualified roadside vendors capable of meeting Amerit’s SLA: Vendor onsite within 90 minutes and vehicle repaired or off-road within 3 hours.
Maintain constant communication with vendors, customers, and Amerit internal teams to monitor progress and provide updates until completion.
Demonstrate urgency and accountability on every call to minimize downtime and maximize customer satisfaction.
Verify that all repairs are performed according to customer and safety standards.
Identify and escalate vendor performance issues to leadership and vendor management for follow-up.
Update systems with accurate notes, timestamps, and completion details for every roadside event.
Collaborate with the Vendor Fleet Management team to expand and strengthen Amerit’s roadside vendor network.
Support data collection and analysis for SLA reporting, cost tracking, and vendor performance metrics.
Ensure all repairs and roadside activities comply with Amerit’s safety and documentation procedures.
Uphold Amerit’s commitment to exceeding customer expectations through responsiveness, professionalism, and precision.

Key Competencies & Minimum Education

Minimum of 2 years of experience in fleet support, roadside assistance, or dispatch coordination (preferred in transportation, logistics, or maintenance environments).
Relentless passion for customer satisfaction and the drive to exceed performance metrics.
Proven ability to work in high-pressure, fast-paced environments while maintaining accuracy and professionalism.
Strong problem-solving and decision-making skills — able to identify alternate vendors and creative solutions under time constraints.
Prior technician/mechanic experience or familiarity with key vehicle systems preferred.
Excellent written and verbal communication skills (customer updates, vendor coordination, and internal documentation).
Proficiency in fleet systems, CRM tools, or dispatch software (e.g., Hub, Zendesk, FleetFocus, or equivalent).
Highly organized, detail-oriented, and able to manage multiple open roadside events simultaneously.
Strong computer, phone, and customer service skills with the ability to multitask effectively.
Team-oriented with a proactive, results-driven approach.

Education & Certifications

Bachelor’s degree required; preferred fields include Business, Logistics, Automotive Management, or related discipline.
Associate or technical degree in automotive, diesel, or logistics management accepted with equivalent experience.
High school diploma or equivalent required.

Why Amerit?

Full benefits within 30 days, including:
Medical, Dental, and Vision coverage.
Paid vacation, holidays, and sick time.
401(k) with company match.
Life and disability insurance.
Career advancement opportunities in one of the fastest-growing fleet maintenance organizations in the nation.

Join Amerit Fleet Solutions — where fast response, teamwork, and exceptional customer care keep our fleets rolling.
Apply today to be part of a team that delivers when it matters most!

INDHB

Apply Now

Refine Your Search

dispatch coordinator jobs in charlotte, nc

Emergency Roadside Coordinator

Roadside Field Technician & Dispatch Coordinator

Driver Services Coordinator

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Department Coordinator / Dispatcher - Residential Department

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