Top 2299 Guest experience manager Jobs in Charlotte, Nc

Hospitality Manager/Event Coordinator
Sea Grill Restaurant And Bar —Charlotte, NC
- $70,000 - $75,000 a year
- Weekends as needed
- Google Workspace
- Mid-level
- Business development
Quick Apply
Manager of Guest Experience
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 3 years
- Bachelor's degree
- Mentoring
Quick Apply
Guest Service Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $55 - $60 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
Quick Apply
General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina
Homewood Suites Charlotte (1st Ward) —Charlotte, NC
- $116,258 - $130,790 a year
- Sales
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Guest Service Manager
The Fresh Market —Charlotte, NC
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Store discount
- Disability insurance
11d
Ice Rink Tavern - Bartender
Extreme Ice Center —Indian Trail, NC
- $7.25 - $12.00 an hour
- 8 hour shift
- Bar
- ServSafe
- Mid-level
Quick Apply
Experienced General Manager & Asst. Managers
Bufalo Wild Wings Go —Charlotte, NC
- $40,000 - $52,000 a year
- Weekends as needed
- Customer service
- Mid-level
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Housekeeping Supervisor
Fairfield Charlotte Monroe —Monroe, NC
- $17.50 - $20.00 an hour
- 8 hour shift
- Background check
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Restaurant Assistant Manager
Midwood Smokehouse —Charlotte, NC
- Up to $68,000 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Hardee's Manager - Concord
Boddie-Noell Enterprises, Inc. —Concord, NC
- Background check
- 18 years or older
- Military
- Dental insurance
- Employee assistance program
Engineer
Fairfield Charlotte Monroe —Monroe, NC
- From $20 an hour
- Part-time
- Carpentry
- Background check
- Maintenance
- 401(k)
- Paid time off
Quick Apply
Sous Chef
Leroy Springs & Company INC —Fort Mill, SC
- Full-time
- CPR Certification
- Clean driving record
- ServSafe
Quick Apply
Team Manager - Arboretum
Panera Bread —Charlotte, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Executive Chef| Little Mama's Italian
Little Mama's Italian Kitchen —Cornelius, NC
- Up to $95,000 an hour
- 12 hour shift
- ServSafe
- Cooking
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
5d
Team Manager - Concord, NC
Panera Bread —Concord, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
General Manager
Chipotle —Denver, NC
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
2d
Director of Client Relations, Alpha - $200,000/year USD
Crossover —Charlotte, NC
- Full-time
- Databases
- US work authorization
- Senior level
Quick Apply
11d
CT Technologist
TalentBurst, Inc. —Charlotte, NC
- $2,797 a week
- Weekends as needed
- BLS Certification
- Mid-level
- ACLS Certification
- Health insurance
- Dental insurance
Quick Apply
3d
Evening Shift Manager, FULL TIME
Firehouse Subs, Tega Cay (Fort Mill) —Fort Mill, SC
- $14 - $15 an hour
- Full-time
- Hospitality
- ServSafe
- Fast casual restaurant
- Dental insurance
- Vision insurance
Quick Apply
Hardee's Shift Leader - Concord
Boddie-Noell Enterprises, Inc. —Concord, NC
- Background check
- 18 years or older
- Military
- Dental insurance
- Employee assistance program

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guest experience manager jobs near charlotte, nc

Hospitality Manager/Event Coordinator

Sea Grill Restaurant And Bar
Charlotte, NC

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Qualifications

Google Workspace
Customer relationship building
In-person customer service
Employee relationship building
Performance management
Team development
Business development
Attention to detail
Hospitality industry experience
Customer relationship management
Productivity software
Managing food service teams
POS systems
Event customer service

Full Job Description

Hospitality Manager / Event Coordinator

Sea Grill Restaurant & Bar

Position Summary

Sea Grill Restaurant & Bar is seeking a highly organized, energetic, and hospitality-driven Hospitality Manager / Event Coordinator to join our leadership team. This role is responsible for delivering exceptional guest experiences while growing and managing our private events business.

The ideal candidate is passionate about hospitality, thrives in a fast-paced fine dining environment, and understands that outstanding events begin long before guests arrive. This position combines event sales, event execution, daily restaurant leadership, guest relations, and administrative responsibilities.

The Hospitality Manager / Event Coordinator is expected to lead by example, think like an owner, coach employees daily, and uphold the highest standards of professionalism and service.

Primary ResponsibilitiesEvent Sales & Business Development

Respond to all event inquiries within 24 hours.
Generate new business through networking, community outreach, and cold calling.
Build relationships with corporate clients, hotels, wedding planners, concierges, and local organizations.
Increase private dining and large-party revenue through proactive sales efforts.
Follow up on all event leads in a timely and professional manner.
Maintain a pipeline of prospective clients and repeat business opportunities.

Event Coordination

Serve as the primary point of contact for all events you book.
Coordinate event details with the Executive Chef and management team.
Prepare banquet event orders, room layouts, timelines, and event worksheets.
Confirm menus, guest counts, dietary restrictions, and special requests.
Schedule event staff and communicate assignments in advance whenever possible.
Attend events you book to ensure flawless execution and guest satisfaction.
Follow up with clients after events to encourage repeat business.

Hospitality Leadership

Lead from the dining room rather than the office.
Touch every table and build relationships with guests.
Engage parties of four or more regarding future private events.
Resolve guest concerns promptly and professionally.
Maintain a visible presence throughout every shift.
Support all front-of-house operations as business demands.

Employee Development

Coordinate onboarding for new employees.
Assist with orientation and training.
Coach employees daily to improve service standards.
Reinforce company policies and leadership expectations.
Communicate performance concerns to senior leadership before formal disciplinary action is taken.
Help create a positive, professional, and accountable workplace culture.

Administrative Responsibilities

Maintain organized personnel files and office records.
Scan and file invoices weekly.
Keep event files current and complete.
Complete large-party worksheets and gratuity documentation accurately.
Ensure event information is communicated to every department.
Assist with payroll documentation as needed.

Operations

Work a minimum of five full days per week.
Close the restaurant on most scheduled evenings.
Ensure opening and closing procedures are completed properly.
Verify the restaurant is secure before leaving each night.
Maintain communication with the management team regarding operational issues.
Respond to management calls and messages in a timely manner, including days off when operationally necessary.

Qualifications

Minimum of three years of restaurant management, event coordination, or hospitality leadership experience.
Experience in upscale or fine dining preferred.
Exceptional communication and organizational skills.
Strong sales, relationship-building, and customer service abilities.
Ability to multitask while maintaining exceptional attention to detail.
Professional appearance and demeanor.
Proficiency with Microsoft Office, Google Workspace, and POS systems.
Ability to work evenings, weekends, and holidays.

Preferred Qualifications

Private dining or banquet sales experience.
Experience with wedding, corporate, and social events.
Knowledge of wine, cocktails, and fine dining service.
Experience with reservation and event management platforms.
Marketing or social media experience is a plus.

Leadership Expectations

Successful candidates will demonstrate:

A genuine passion for hospitality.
Ownership mentality.
Professionalism in every interaction.
Strong communication skills.
Daily coaching and team development.
Initiative and problem-solving ability.
Commitment to continuous improvement.
The ability to inspire others through leadership by example.

Performance Expectations

Success in this position will be measured by:

Event inquiries answered within 24 hours.
Private event sales growth.
Guest satisfaction and online reviews.
Repeat business and client retention.
Event execution quality.
Team development and coaching.
Administrative organization and accuracy.
Communication with the kitchen and management team.
Contribution to restaurant sales and profitability.

Why Join Sea Grill?

At Sea Grill Restaurant & Bar, we believe hospitality is more than service—it is creating memorable experiences that guests talk about long after they leave.

We are building one of Charlotte's premier seafood and private dining destinations and are looking for leaders who share our passion for excellence. If you are driven, guest-focused, and committed to continuous improvement, we invite you to grow your career with us while helping shape the future of Sea Grill.

Pay: $70,000.00 - $75,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in charlotte, nc

Hospitality Manager/Event Coordinator

Manager of Guest Experience

Guest Service Manager

General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina

Guest Service Manager

Ice Rink Tavern - Bartender

Experienced General Manager & Asst. Managers

Housekeeping Supervisor

Restaurant Assistant Manager

Hardee's Manager - Concord

Engineer

Sous Chef

Team Manager - Arboretum

Executive Chef| Little Mama's Italian

Team Manager - Concord, NC

General Manager

Director of Client Relations, Alpha - $200,000/year USD

CT Technologist

Evening Shift Manager, FULL TIME

Hardee's Shift Leader - Concord

I want to receive the latest job alert for guest experience manager in charlotte, nc

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