Top 10262 Product support Jobs in Cherry Hill Nj

Technical Support Representative
Velopower Inc. —Bellmawr, NJ
- $50,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Benefit Specialist
LaborFirst —Mount Laurel, NJ
- $21.50 - $23.50 an hour
- Full-time
- High school diploma or GED
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Process Operator I - 1st Shift
Hikma Pharmaceuticals PLC —Cherry Hill, NJ
- From $20 an hour
- Overtime
- Basic math
- High school diploma or GED
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
Optician
Vision Associates Inc —Philadelphia, PA
- 8 hour shift
- Mid-level
- High school diploma or GED
- Patient care
- Wellness program
- Employee stock purchase plan
Quick Apply
6d
Associate Attorney - Medical Malpractice
Kilcoyne & Nesbitt, LLC —Blue Bell, PA
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
Financial Advisor - Southeastern PA
Thrivent —Philadelphia, PA
- Background check
- Mid-level
- Business development
- Paid training
- AD&D insurance
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CNC Programmer & Operator
Confidential —Bensalem, PA
- $48,000 - $65,000 a year
- Urgently hiring
- Background check
- Mid-level
- Forklift
- Profit sharing
- Paid parental leave
Quick Apply
Diesel Engine and Aftertreatment Heavy Duty Truck Technical Specialist
Turbo Solutions LLC —Pennsauken, NJ
- $60,000 - $80,000 a year
- Full-time
- 5 years
- Assembly
- Travel
- Paid holidays
- Health insurance
Quick Apply
11d
Sales Engineer
Polytech Defense Spares —Mount Laurel, NJ
- $35 - $40 an hour
- Full-time
- Background check
- Sales
- 5 years
- Health savings account
- Health insurance
Quick Apply
Experienced CNC Machinist - $2000 Sign-on Bonus
Penn United Technologies, Inc. —Warminster, PA
- $24 - $32 an hour
- Urgently hiring
- High school diploma or GED
- Math
- Manufacturing
- Profit sharing
- Paid holidays
Licensed Massage Therapist
PCRK Group —Warrington, PA
- Part-time
- Mid-level
- US work authorization
- Paid training
- Health insurance
Quick Apply
Legal Counsel
LUKOIL North America LLC —Moorestown, NJ
- $100,000 - $120,000 a year
- Full-time
- 5 years
- English
- Office
- Health savings account
- Health insurance
Quick Apply
Bookkeeper/Controller
PDI Ground Support Systems, Inc. —Mount Laurel, NJ
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sub Market Lead II - Aerospace -Structural
Carpenter Technology —Philadelphia, PA
- Full-time
- Marketing
- Writing skills
- Supervising experience
- Disability insurance
- Health insurance
Optical Grader Operator
S&L Cold Storage —Mickleton, NJ
- From $22.50 an hour
- Extended hours
- Background check
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Pipe Welder Shop
Rhoads Industries, Inc. —Philadelphia, PA
- $30 - $40 an hour
- Overtime
- OSHA
- Construction site
- 5 years
- Paid time off
- 401(k) matching
Quick Apply
RF Technician
MVG, Inc —Warminster, PA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
Business Immigration Paralegal
GREEN AND SPIEGEL US LLC —Philadelphia, PA
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Continuous improvement
- 1 year
Quality Engineer
Drummond Scientific Company —Broomall, PA
- $82,000 a year
- Full-time
- Background check
- Engineering
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Solar Sales Representative
Solar Garden —Cherry Hill, NJ
- $100,000 - $150,000 a year
- Full-time
- No experience needed
- In-person
- Communication skills
- Professional development assistance
- Opportunities for advancement
Quick Apply

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Technical Support Representative

Velopower Inc.
Bellmawr, NJ

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Customer returns handling
Microsoft Office
Driver's License
Negotiation

Full Job Description

Job Title: Technical Support Associate– Ebike

Department: Customer Service / Technical Support

Position Overview: We are seeking passionate and knowledgeable Technical Support Representatives to join our team to provide top-tier technical support to our bike shop dealers, KOL partners, and end customers. This position is essential in assisting with troubleshooting, resolving technical issues, and providing customer service regarding our ebikes. You will interact with clients via email and calls, manage warranty claims, and help source and purchase replacement parts to ensure customer satisfaction.

Key Responsibilities:

Deliver exceptional customer service with a focus on empathy, professionalism, and problem-solving.
Provide outstanding technical support to customers (includes but not limited to dealers, KOLs, and direct clients) via email, phone, or chat.
Troubleshoot technical issues related to ebikes, focusing on mechanical, electrical, and software concerns.
Assist customers with warranty claims and product returns.
Help clients with parts ordering, ensuring timely fulfillment of necessary parts.
Collaborate with internal teams to resolve product issues and improve customer satisfaction.
Maintain accurate records of all technical support inquiries, resolutions, and customer interactions in our CRM system.
Stay up to date with product updates, new features, and industry best practices to provide the most accurate support.
Educate customers about product features, usage, and maintenance best practices.
Assist with the development and improvement of FAQs, troubleshooting guides, and other self-service resources.
Provide feedback to the product and engineering teams about recurring issues, customer feedback, and product improvements.
Ensure timely follow-up on unresolved issues and escalations, providing customers with clear timelines and resolutions.
Empathy, patience, and a customer-first mindset.

Qualifications:

Proven experience in a technical support or customer service role (2+ years preferred).
Strong knowledge of ebikes, including mechanical systems, electrical components, and battery systems.
Excellent problem-solving skills and a customer-focused attitude.
Ability to work independently and manage multiple tasks.
Strong written and verbal communication skills.
Experience with CRM software (Zendesk, HubSpot, or similar).
Ability to understand and communicate technical concepts clearly to non-technical customers.
Ability to work in a fast-paced, team-oriented environment.
College degree required; Technical or IT certifications a plus.
Knowledge of ebike industry standards and trends is a plus.

Preferred Skills:

Experience with warranty and parts purchasing processes.
Background in working with KOLs or influencers is a plus.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

product support jobs in cherry hill nj

Technical Support Representative

Benefit Specialist

Process Operator I - 1st Shift

Optician

Associate Attorney - Medical Malpractice

Financial Advisor - Southeastern PA

CNC Programmer & Operator

Diesel Engine and Aftertreatment Heavy Duty Truck Technical Specialist

Sales Engineer

Experienced CNC Machinist - $2000 Sign-on Bonus

Licensed Massage Therapist

Legal Counsel

Bookkeeper/Controller

Sub Market Lead II - Aerospace -Structural

Optical Grader Operator

Pipe Welder Shop

RF Technician

Business Immigration Paralegal

Quality Engineer

Solar Sales Representative

I want to receive the latest job alert for product support in cherry hill nj

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