Top 1573 Customer success hybrid Jobs in Chicago Il

Client Success Manager (Hybrid)
Rewards Network —City of Chicago, IL
- $34.25 - $38.70 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Customer Success Manager (Remote)
Aprimo US LLC —Chicago, IL
- $105,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Project management
- Commuter assistance
- Health savings account
Quick Apply
7d
Customer Success Associate I
YCHARTS INC —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Office
- Finance
- Bachelor's degree
- Paid parental leave
- Dental insurance
Quick Apply
Visitor Services Associate
chicago history society —Chicago, IL
- $18 - $20 an hour
- Part-time
- Hybrid work
- Bilingual
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Success Manager - Destini
SPINS —Chicago, IL
- $80,000 - $90,000 a year
- Hybrid work
- Mid-level
- Mentoring
- Organizational skills
Quick Apply
Ticketing Associate - Part Time
STEPPENWOLF THEATER CO —Chicago, IL
- $18.47 an hour
- Part-time
- Hybrid work
- Entry level
- Time management
- Paid training
- Work from home
Quick Apply
Research Consultant - Chicago/Hybrid
Alexander Group —Chicago, IL
- $150,000 - $200,000 a year
- Full-time
- 6 years
- Marketing
- Analysis skills
Policy & Communications Associate
The University of Chicago —Chicago, IL
- $60,405 - $78,172 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
Customer Success Coordinator
Labelmaster —Chicago, IL
- $20 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Continuous improvement
- Paid holidays
- Dental insurance
Quick Apply
Client Success Manager
ProPayHR —Evanston, IL
- Hybrid work
- Bachelor of Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Associate Client Manager - Customer Success
NielsenIQ —Rosemont, IL
- $69,800 - $82,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Director, Customer Success
BEHAVIORALLY INC —Chicago, IL
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
Quick Apply
Customer Success Manager
PPRO —Chicago, IL
- Full-time
- Hybrid work
- Office
- SQL
- Presentation skills
- Health savings account
- Disability insurance
Regional Sales Director - Illinois and Wisconsin
Boston Mutual Life Insurance Company —Chicago, IL
- $75,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Bachelor's degree
Quick Apply
Oracle Services - Oracle Cloud Application Technical Consultant - Senior - Tech Cons - Open Location
EY —Chicago, IL
- $102,500 - $213,400 a year
- Oracle
- Computer Science
- System design
- Paid holidays
- Health insurance
HVAC Installer
American Vintage Home —Evanston, IL
- $20 - $50 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Strategic Account Manager
C.H. Robinson —Chicago, IL
- $89,100 - $140,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Business Development
Protech Asset Lifecycle Inc —Elk Grove Village, IL
- From $40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Contracts
- Health insurance
- Dental insurance
Quick Apply
Sr. Supply Planner / Sr. Category Owner
Havi Supply Chain —Chicago, IL
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Finance
- Profit sharing
- Paid parental leave
Freight Broker/Freight Agent With own Book of Bussiness
STS Freight Logistics —Schaumburg, IL
- $55,000 - $120,000 a year
- Email
- Hybrid work
- Sales
- Mid-level
- Business development
Quick Apply

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Client Success Manager (Hybrid)

Rewards Network -
City of Chicago, IL

Quick Apply

Job Details

Full-time
$34.25 - $38.70 an hour

Benefits

Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) matching
Life insurance

Qualifications

Customer communication
Email customer support
Microsoft Outlook
Managing clients in a customer support role
Sales management systems proficiency
CRM system proficiency

Full Job Description

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.

Our Culture

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network. They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).

This is a hybrid position and requires in office presence three days a week in Chicago (Tuesday-Thursday).

What you'll bring to the table: (Responsibilities)

Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
Share customer feedback and insights with the internal teams to shape future offerings.

Do you have the right mix of ingredients: (Requirements)

At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
Must have previous experience responding to a high volume of calls and emails related to client service.
Must have a passion for client service.
Experience using a CRM system such as Salesforce
Proficiency with MS Excel, Word, PowerPoint, and Outlook.
Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
Strong written and verbal communication skills.
Strong analytical and problem-solving skills and abilities.
Attention to detail and excellent organization skills along with self-motivation.
Ability to work independently and respond with flexibility.
Willingness to learn new skills and software applications.

What you'll love about us:

Comprehensive benefits package, which includes:

This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Catered lunches provided on Tuesdays in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Quick Apply

Refine Your Search

customer success hybrid jobs in chicago il

Client Success Manager (Hybrid)

Customer Success Manager (Remote)

Customer Success Associate I

Visitor Services Associate

Customer Success Manager - Destini

Ticketing Associate - Part Time

Research Consultant - Chicago/Hybrid

Policy & Communications Associate

Customer Success Coordinator

Client Success Manager

Associate Client Manager - Customer Success

Director, Customer Success

Customer Success Manager

Regional Sales Director - Illinois and Wisconsin

Oracle Services - Oracle Cloud Application Technical Consultant - Senior - Tech Cons - Open Location

HVAC Installer

Strategic Account Manager

Business Development

Sr. Supply Planner / Sr. Category Owner

Freight Broker/Freight Agent With own Book of Bussiness

I want to receive the latest job alert for customer success hybrid in chicago il

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