Top 661 Service coordinator Jobs in Chicopee Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
7d
Geriatric Support Services Coordinator
Access Care Partners —Holyoke, MA
- $24 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- 403(b) matching
- Mileage reimbursement
Quick Apply
Resident Service Coordinator
Beacon Communities LLC —Springfield, MA
- $63,000 - $65,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
Tenancy Preservation Program PV - Service Coordinator
UpSide413 (Formerly Berkshire County Regional Housing Authority) —West Springfield, MA
- $45,000 - $50,000 a year
- Full-time
- Bilingual
- Experience working with individuals with disabilities
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
7d
Hospice LPN Patient Care Coordinator
Baystate Health —Springfield, MA
- $29.30 - $39.83 an hour
- 8 hour shift
- Nursing
- Hospital
- HIPAA
Quick Apply
13d
Service Coordinator
Encore Fire Protection —Holyoke, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Resident Services Coordinator
Blue Castle Agency —Springfield, MA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Intake Coordinator, PT
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $21.00 - $26.99 an hour
- Part-time
- Spanish
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Facilities Compliance and Operations Coordinator
Trinity Health Of New England —Springfield, MA
- $24.85 - $39.75 an hour
- Full-time
- Hospital
- System design
- HIPAA
Scheduling Coordinator
Holyoke Medical Center —Holyoke, MA
- $23.14 - $34.54 an hour
- Day shift
- Psychiatry
- Word processing
- Computer literacy
9d
Transition Coordinator | Case Manager | Launch
Gandara Mental Health Center, Inc. —Chicopee, MA
- $23.08 an hour
- On call
- Bilingual
- Addiction Medicine
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Recruitment Counselor
Holyoke Community College —Holyoke, MA
- $58,979 - $70,119 a year
- Weekends as needed
- Background check
- High school
- Mid-level
Diocesan Coordinator of Social-Emotional Learning and Student Support
Roman Catholic Diocese of Springfield —Springfield, MA
- $45,000 - $60,000 a year
- Part-time
- Mid-level
- Teaching
Admissions Coordinator - SUD
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $22 - $24 an hour
- Email
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
5d
Administrative Assistant
Valley Springs Behavioral Health Hospital —Holyoke, MA
- $23.98 - $32.37 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
11d
Community Outreach & Admissions Counselor
Holyoke Community College —Holyoke, MA
- $58,979 - $70,119 a year
- Weekends as needed
- Background check
- Mid-level
- University
9d
Registration Coordinator
Holyoke Medical Center —Holyoke, MA
- $17.76 - $23.80 an hour
- Part-time
- Medical office experience
- High school diploma or GED
- ER
- Free parking
- Disability insurance
SERVICE APPOINTMENT COORDINATOR
GARY ROME HYUNDAI INC —Holyoke, MA
- $33,000 - $47,000 a year
- Google Workspace
- Dealership
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
Breast Imaging Tracking Coordinator
Baystate Health —Springfield, MA
- $21.95 - $29.82 an hour
- Full-time
- High school
- Hospital
- Computer literacy
- 403(b) matching
- Health insurance
2d
Operations Coordinator – Exceptional Learner Academy
Springfield Public Schools —Springfield, MA
- $25.24 an hour
- Email
- School experience
- Google Workspace
- Mid-level
- Opportunities for advancement
6d

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Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
7 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

service coordinator jobs in chicopee ma

Field Service Coordinator

Geriatric Support Services Coordinator

Resident Service Coordinator

Tenancy Preservation Program PV - Service Coordinator

Hospice LPN Patient Care Coordinator

Service Coordinator

Resident Services Coordinator

Intake Coordinator, PT

Facilities Compliance and Operations Coordinator

Scheduling Coordinator

Transition Coordinator | Case Manager | Launch

Recruitment Counselor

Diocesan Coordinator of Social-Emotional Learning and Student Support

Admissions Coordinator - SUD

Administrative Assistant

Community Outreach & Admissions Counselor

Registration Coordinator

SERVICE APPOINTMENT COORDINATOR

Breast Imaging Tracking Coordinator

Operations Coordinator – Exceptional Learner Academy

I want to receive the latest job alert for service coordinator in chicopee ma

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