Top 726 customer service representative Jobs in cincinnati, oh

Service Account Manager
ClaimLinx —Blue Ash, OH
- From $45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Spectrum —Blue Ash, OH
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
13d
HVAC Customer Service Representative
The Habegger Corporation —Cincinnati, OH
- $48,000 - $52,000 a year
- Full-time
- English
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Call Center Program Manager
RDI Corporation —Blue Ash, OH
- Weekends as needed
- Microsoft Word
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply
14h
Customer Success Specialist
LCS - London Computer Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
7h
Customer Support Specialist
Great Day Improvements: A Family of Brands —Cincinnati, OH
- $20 - $21 an hour
- Online Application
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Senior Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $67,500 - $113,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Service Representative | Billing Support
Spectrum —Blue Ash, OH
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
14d
Customer Support I, Customs Compliance
Magaya Corporation —Cincinnati, OH
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Relations Representative
Supreme Elite —Cincinnati, OH
- $26.57 - $33.63 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
1d
Customer Service Associate
Wawa, Inc. —Silverton, OH
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Medical Phone Operator
Riverhills Neuroscience —Cincinnati, OH
- $17 - $18 an hour
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick Apply
Customer Service Associate
Walgreens —Cincinnati, OH
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
8d
Call Center Representative
Strive Global Events —Cincinnati, OH
- $18 - $26 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
9d
Customer Service Associate - Temporary
Walgreens —Cincinnati, OH
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Representative, Support Center (Bilingual Spanish)
Molina Healthcare —Cincinnati, OH
- $16.50 - $28.82 an hour
- Overtime
- Spanish
- Sales
- Computer literacy
- Health insurance
Call Center Representative
Customand —Cincinnati, OH
- $18 - $27 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Dental insurance
Quick Apply
2d
Pharmacy Customer Service Associate
Walgreens —Cincinnati, OH
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate II
Dollar Tree —Saint Bernard, OH
- $11.50 - $12.00 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Service Representative
Paychex —Cincinnati, OH
- $14.71 - $27.32 an hour
- Full-time
- Bachelor's degree
- In-person
- Entry level
- Paid holidays
- Health insurance

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Service Account Manager

ClaimLinx
Blue Ash, OH

Quick Apply

Job Details

Full-time
From $45,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Microsoft Excel
Customer retention
Administrative experience
Business development
Client referrals
Account management

Full Job Description

Job Title: Service Account Manager

Reports To: Client Services Manager

Overview:

The ClaimLinx Field Manager is responsible for providing client services for ClaimLinx and Outside Benefit Consultants. This position is responsible for accompanying Benefit Consultants and Client Services Manager on customer visits to gather the requirements of the policy as well as all paperwork for implementing new clients. The Field Manager is responsible for continued client education, renewal and MERP review. Also acts as an internal liaison working with the client administrator and others to assure customer satisfaction and retention. Position also requires making unaccompanied calls to new clients and existing clients.

Summary of Responsibilities

Must demonstrate an ability to have successful communications with ClaimLinx clients and Outside Benefit Consultants as follows:

o Obtain individual applications and new business applications to successfully implement new clients and make changes to existing clients.

o Accompany Outside Benefit Consultants on customer calls to assure successful policy implementation.

o Speak with business owners, accountants, financial planners, health benefit administrators, CEOs and CFOs of small businesses (10 – 500 employees).

o Educate client administrators on the ClaimLinx administrative process and group implementation which may include coordinating or facilitating enrollment meetings.

o Coordinate with Sales, Claims and Administration to coordinate client responses or meetings internally and externally to ensure positive client service and retention.

Must demonstrate an ability to build the ClaimLinx business and brand by developing, maintaining, and strengthening relationships with all internal and external customers and Outside Business Consultants.

o Act as an internal and external liaison working with all parties to assure a smooth implemention and an excellent customer experience.

o Ability to understand and respond appropriately to all customer requests and inquiries in a timely manner.

o Ability to develop and maintain relationships with all customers and potential customers, as well as internal ClaimLinx associates and Outside Business Consultants.

o Ability to maintain existing relationships and develop new relationships through strategic networking.

Must demonstrate an ability and willingness to on-going use of ClaimLinx Customer Relationship Management System (CRM) as follows:

o Manage database of prospects and client information.

o Post client and prospect notes in Customer Relationship Management System (CRM).

o Be aware of and make suggestions for additional opportunities to optimize CRM system.

Must demonstrate a willingness to commit time and effort to increase professional development. Defines oneself to a great extent by work and derives personal satisfaction from career success and accomplishments.

o Develops a basic understanding of the industry and products offered by ClaimLinx.

o Sets high standards and is dedicated to achieving business results, even when personal sacrifice is required.

o Uses after-hours time to plan and lay the groundwork for completing tasks.

Must demonstrate an ability to perform administrative duties as follows:

o Responsible for implementing plans, plan changes and plan exceptions in ClaimLinx systems.

o Responsible for all service processes, including group research to provide correspondence to clients including group client reports, member packets, refund notices, run off addendums and group terminations.

o Manage periodic prospect and client proposals and sales collateral.

o Attend weekly and monthly sales meetings and contribute to sales and service initiatives as required.

o Maintains agent of record changes, premium changes and or updates.

o Research prescription issues and correspond with pharmacy vendors on pharmacy related issues.

Education and Experience:

Must be willing to secure a valid insurance license in the states (or specific territory) ClaimLinx performs business.
Industry knowledge and account management experience is a plus.
Inside customer service experience preferred but not required.
Preferred college degree or experience equivalent with three years business development experience.

Skills, Specialized Knowledge and Abilities:

Excellent customer service skills
Excellent communication skills
Project management skills
Able to work in a fast paced environment
Professional appearance and demeanor
Ability to handle sensitive information and maintain a high level of confidentiality.
Experience with data manipulation for importing & exporting information
Ability to trouble shoot and problem solve
Organization, attention to detail, flexibility and strong ability to multi-task
Ability to work without direct supervision and demonstrate considerable initiative
Can work directly with an owner of a company.
Ability to use Microsoft Office products such as Outlook, Word, Excel and Access.

Physical and Mental Demands:

Willingness to travel at least 50% of the time

Referrals: A minimum of 3 professional referrals required. Please provide name, company, position, phone number, and email address for each.

Pay: From $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in cincinnati, oh

Service Account Manager

Customer Service Representative

HVAC Customer Service Representative

Call Center Program Manager

Customer Success Specialist

Customer Support Specialist

Senior Client Service Manager - Commercial Lines

Customer Service Representative | Billing Support

Customer Support I, Customs Compliance

Customer Relations Representative

Customer Service Associate

Medical Phone Operator

Customer Service Associate

Call Center Representative

Customer Service Associate - Temporary

Representative, Support Center (Bilingual Spanish)

Call Center Representative

Pharmacy Customer Service Associate

Customer Service Associate II

Service Representative

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