Top 42 intake coordinator Jobs in cincinnati, oh

Case Support Manager
Society of St Vincent de Paul of Northern Kentucky —Covington, KY
- $45,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Call Center Coordinator
NewVista Healthcare —Blue Ash, OH
- $19 - $22 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Attendant
Boys & Girls Clubs of Greater Cincinnati Inc —Cincinnati, OH
- $15 an hour
- Part-time
- Ability to lift 50 pounds
- Organizational skills
- Communication skills
- Paid holidays
- Paid time off
Patient Care Coordinator
Sonova —Cincinnati, OH
- $16 - $18 an hour
- No weekends
- Microsoft Outlook
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Intake Coordinator, Mental Behavioral Health Institute (MBHI)
Cincinnati Children's Hospital —Cincinnati, OH
- $49,712.00 - $62,150.40 a year
- Full-time
- Mid-level
- Bachelor's degree
- Children
14d
Administrator / Clinic Coordinator / Office Coordinator / Scheduler - Therapy Office
Cincinnati Christian Therapy Group —Milford, OH
- From $20 an hour
- Part-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- 401(k)
- Flexible schedule
Quick Apply
Outreach and Referral Coordinator
NewPath Child & Family Solutions —Cincinnati, OH
- Online Application
- Customer service
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Front Office Coordinator
Athletico Physical Therapy —Mason, OH
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Patient Care Coordinator/Intake Authorization Coordinator- Beacon Western Hills clinic
Upstream Rehabilitation —Cincinnati, OH
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Care Coordinator - Receptionist
Kings Dental —Cincinnati, OH
- $18 - $22 an hour
- Online Application
- Dental office
- Residential
- 1 year
- Health insurance
- 401(k)
Quick Apply
Youth and Family Service Coordinator
YWCA GREATER CINCINNATI —Cincinnati, OH
- $38,000 - $50,000 a year
- Full-time
- Sanitation
- Mid-level
- Office
Quick Apply
Intake Coordinator, Nights (7p-7a)
Blue Ridge Vista Behavioral Health —Cincinnati, OH
- $17 - $20 an hour
- Full-time
- Adults
- 21 years or older
- Computer skills
- Health savings account
- Paid holidays
Quick Apply
Intervention Coordinator
YWCA GREATER CINCINNATI —Cincinnati, OH
- Full-time
- Hybrid work
- Master of Social Work
- Writing skills
- Sanitation
- Mileage reimbursement
- Fuel card
Quick Apply
Patient Care Coordinator - Beacon Ortho- Montgomery clinic
Upstream Rehabilitation —Cincinnati, OH
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
1d
Child Life Specialist for Behavioral Safety Team
Cincinnati Children's Hospital —Cincinnati, OH
- From $53,705.60 a year
- Full-time
- Working with individuals with developmental disabilities
- Mid-level
- Bachelor's degree
- Paid time off
Client Care Coordinator
Homewatch CareGivers of Cincinnati —Cincinnati, OH
- $18 - $20 an hour
- Part-time
- Nursing
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Shelter Case Manager (Ohio, LSW)
BETHANY HOUSE SERVICES INC —Cincinnati, OH
- $24 - $29 an hour
- Full-time
- Background check
- Google Workspace
- Master of Social Work
- Continuing education credits
- Paid holidays
Workplace Services Coordinator
Dean Dorton —Cincinnati, OH
- Research
- Mid-level
- Office
- Profit sharing
- Wellness program
Patient Care Coordinator - Beacon clinic-Ft Thomas KY
Upstream Rehabilitation —Fort Thomas, KY
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Behavioral Health Operations Coordinator
Beech Acres —Cincinnati, OH
- $18.93 - $21.37 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
- Continuing education credits
- Mileage reimbursement
Quick Apply
9d

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Case Support Manager

Society of St Vincent de Paul of Northern Kentucky
Covington, KY

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Loan forgiveness
Life insurance

Qualifications

Spanish
Volunteer coordination for social programs
Confidential information handling
Interpretation
Volunteer management
English
Performance management
Volunteer training
Volunteer coordination program management
Volunteer coordination
Productivity software
Training & development
Working with individuals with language barriers

Full Job Description

The Case Support Manager supports the consistency and effectiveness of call center intake and provides guidance to Vincentian volunteers when assistance is requested on complex or non-routine cases. This position is responsible for call center volunteer training, intake quality, and communication, and supervises the Programs Administrative Coordinator.

JOB DUTIES

Vincentian Case Support

· Respond to Vincentian requests for guidance on complex, sensitive, or non-routine cases

· Advise Vincentians on possible approaches, available resources, and next steps based on the information provided

· Provide referral guidance to Vincentians regarding community partners and their resources. Act as single point of contact for referral partners.

· Ask clarifying questions and provide input to support Vincentian understanding, clarity, and consistency when guidance is requested

Call Center Quality and Volunteer Training

· Train call center volunteers on call handling, information gathering, documentation, and escalation procedures

· Provide ongoing guidance and correct deviations from established intake practices to support consistent call handling

· Support volunteers in real time when questions, escalations, or complex situations arise

· Reinforce consistent call center practices so callers receive accurate information and a consistent intake experience

Call Center Volunteer Coordination

· Oversee day-to-day call center volunteer coverage and ensure volunteers are appropriately assigned and supported

· Identify coverage gaps, anticipated increases in demand, and volunteer needs, and communicate those needs to the Volunteer Coordinator

· Maintain and adjust call center schedules in coordination with the Volunteer Coordinator to ensure adequate coverage

· Review and approve volunteer hours related to call center activities

· Address attendance issues, no-shows, and performance concerns and provide day-to-day guidance to call center volunteers to support effective and consistent performance, communicating with the Volunteer Coordinator as needed

Call Center Oversight and Coordination

· Supervise the Programs Administrative Coordinator and provide day-to-day direction and support

· Oversee call flow, case assignment processes, and related call center operations, addressing workflow or process issues as they arise

· Provide backup support for case assignment and call center administrative tasks when needed

Communication and Operational Support

· Develop and share regular updates with volunteers and staff, including call center reminders, updates, and trends

· Translate program information and materials into clear, practical guidance for call center volunteers, including what information to provide and how to respond to common questions

· Proactively communicate program updates, seasonal changes, and reminders so volunteers are prepared and confident in responding to callers

· Coordinate with Programs staff to understand upcoming programs, changes, or initiatives and determine what call center volunteers need to know

· Communicate recurring barriers, service gaps, or call center concerns to the Programs Director

· Support the development and maintenance of call center procedures, reference materials, and training tools

· Support seasonal program operations, including data entry and administrative support for initiatives such as coats, toys, Summer Breeze, and similar programs as needed

· Provide backup support for walk-in neighbors, pickups, and other day-to-day Programs team needs as needed

· Perform other duties as assigned

POSITION REQUIREMENTS

· Commitment to the mission and values of the Society of St. Vincent de Paul

· Experience in human services, case management, social services, or a related field preferred

· Supervisory experience preferred

· Strong problem-solving and critical thinking skills

· Strong interpersonal and communication skills

· Ability to train volunteers and address process and performance issues in a respectful and clear manner

· Ability to support Vincentians without assuming control over case decisions

· Knowledge of community resources or ability to develop working knowledge

· Ability to maintain confidentiality and handle sensitive information appropriately

· Proficiency in Microsoft Office and willingness to learn Salesforce and related systems

· Ability to organize, prioritize, and follow through on multiple responsibilities in a fast-paced environment

· Ability to exercise sound judgment and make decisions in a fast-paced, service-oriented environment

· Ability to provide language support or interpretation during calls or home visits when bilingual, as needed

· Bilingual (English/Spanish) preferred

Pay: $45,000.00 - $50,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Loan forgiveness
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

intake coordinator jobs in cincinnati, oh

Case Support Manager

Call Center Coordinator

Front Desk Attendant

Patient Care Coordinator

Intake Coordinator, Mental Behavioral Health Institute (MBHI)

Administrator / Clinic Coordinator / Office Coordinator / Scheduler - Therapy Office

Outreach and Referral Coordinator

Front Office Coordinator

Patient Care Coordinator/Intake Authorization Coordinator- Beacon Western Hills clinic

Care Coordinator - Receptionist

Youth and Family Service Coordinator

Intake Coordinator, Nights (7p-7a)

Intervention Coordinator

Patient Care Coordinator - Beacon Ortho- Montgomery clinic

Child Life Specialist for Behavioral Safety Team

Client Care Coordinator

Shelter Case Manager (Ohio, LSW)

Workplace Services Coordinator

Patient Care Coordinator - Beacon clinic-Ft Thomas KY

Behavioral Health Operations Coordinator

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