Top 4945 Manager, sales and customer service Jobs in Cincinnati, Oh

Inside Sales and Customer Service Manager
Gentherm —Cincinnati, OH
- Marketing
- 5 years
- Office
Manager, Sales and Customer Service
Macy’s —Cincinnati, OH
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Lead Minister
Parkside Christian Church —Cincinnati, OH
- $75,000 - $85,000 a year
- Full-time
- Background check
- Management
- Administrative experience
- Mileage reimbursement
- Health insurance
Quick Apply
Pool Service Manager
Mid American Gunite Pools, Inc. —Erlanger, KY
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Paid training
- Disability insurance
Quick Apply
Roofing Repair Technician / Project Manager
Apply Rite —Cincinnati, OH
- $65,000 - $70,000 a year
- Full-time
- Carpentry
- Background check
- 5 years
- Fuel card
- Health insurance
Quick Apply
Property Manager, New Development
Coastal Ridge Real Estate —Cincinnati, OH
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
BIM/VDC Coordination Manager
Grote Family of Companies —Cincinnati, OH
- Construction site
- Mid-level
- Office
Quick Apply
6d
National Sales Manager
DOPAG US LTD —Erlanger, KY
- $65,000 - $70,000 a year
- Full-time
- Research
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Account Manager- Equipment Rental
Vandalia Rental —Cincinnati, OH
- $75,000 - $100,000 a year
- Clean driving record
- Construction site
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Shop manager/supervisor
Evans Landscaping —Cincinnati, OH
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Management
- Health savings account
- Paid holidays
Quick Apply
6d
Benefit Success Manager
ClaimLinx —Cincinnati, OH
- $45,000 - $47,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Sales Manager - Ready Mix Concrete - Cincinnati, OH
Smyrna Ready Mix, LLC —Cincinnati, OH
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Disability insurance
Lead Bath Installer
Pj Fitzpatrick —Fairfield, OH
- $90,000 - $120,000 a year
- Overtime
- Management
- Construction site
- Customer service
- Fuel card
- Paid holidays
Quick Apply
Workforce Development Manager
Brighton Tru-Edge —Cincinnati, OH
- $80,000 - $100,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Physical Therapist Home Care Case Manager- FT
Fidelity Health Care —Cincinnati, OH
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health savings account
- Health insurance
Quick Apply
Unit Manager RN
Brookside Healthcare Center —Cincinnati, OH
- $35 - $40 an hour
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
Specification Development Manager
Hallmark Building Supplies, Inc. —Hebron, KY
- From $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Commercial
- Health savings account
- Health insurance
Quick Apply
Commercial Property Manager
Confidential —Cincinnati, OH
- $50,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
Quick Apply
RN Weekend Manager
Indianspring of Oakley —Cincinnati, OH
- $35 - $41 an hour
- Nursing
- RN License
- Inpatient
Quick Apply
Targeted Case Manager
OneQuest Health —Covington, KY
- $39,539 - $44,158 a year
- Full-time
- Background check
- Master of Social Work
- Bachelor of Science
- Free parking
- Paid holidays
Quick Apply

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Inside Sales and Customer Service Manager

Gentherm -
Cincinnati, OH

Apply Now

Job Details

Qualifications

EDI
Managing teams in a customer support role
Frontline customer support management
Sales team management
Inside sales
Bachelor's degree
Leading team collaboration initiatives
Sales leadership

Full Job Description

Your Career. Your Impact. Your Future.

At Gentherm, we believe the next big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Be part of our team where a human-centric mindset drives everything we do—from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world.

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives.

Inside Sales and Customer Service Manager

The Inside Sales and Customer Service Manager is a key commercial leadership role within Gentherm Medical, accountable for building and leading a high-performing inside sales and customer service organization that directly supports revenue growth and customer retention. This role owns the inside sales and customer service operating model, ensuring efficient order-to-cash execution, strong sales enablement, and exceptional customer experience.

As Gentherm Medical expands into new markets and product segments, this leader drives scalable processes, performance management, and digital enablement (ERP/CRM/EDI) to increase sales effectiveness, reduce commercial friction, and strengthen customer and distributor relationships. The ultimate impact of this role is accelerating growth, improving customer satisfaction, and building the commercial infrastructure required to support sustained business expansion.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Lead, coach and motivate a team of customer support and inside sales representatives. Provide ongoing feedback, train team members, conduct performance evaluations, and support professional growth.
Develop and execute Customer Service department strategy that aligns with Medical Division’s growth strategy. This includes customer service representatives that make out-bound calls, are product trained and have responsibility for revenue attainment.
Responsible for the identification, development, implementation & measurement / reporting of Key Performance Indicators (KPIs) for the Customer Service Dept.
Develop and/or improve processes, procedures, policies and standards (SOP) aiming to increase customer satisfaction and efficiency.
Lead Customer Service implementation of new ERP / CRM software and/or processes.
Monitor and evaluate team performance through metrics and feedback. Generate and analyze performance reports to track team productivity and customer satisfaction. Use data to drive decision-making and continuous improvement
Gather and analyze customer feedback to identify trends and areas for improvement and implement strategies to address feedback and enhance customer experience.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Analyze complex issues and work with the team to develop solutions.
Train new hires and provide ongoing training to existing team members on products, services, customer service techniques, and system usage.
Work with Sales Directors and Marketing to develop and implement inside sales strategies to increase revenue and expand the customer base
Oversee daily operations of the inside sales team to ensure efficient execution of sales initiatives.
Utilize CRM software and data analytics to understand customer behavior and market trends.
Monitor sales metrics and analyze performance to ensure alignment with company goals.
Collaborate with marketing and product teams to align sales effort with overall business objectives.
Oversee the management and optimization of CRM systems. Ensure data integrity, implement system updates, and provide support for CRM-related issues. Train staff in CRM usage and best practices.
Manage and maintain Electronic Data Interchange (EDI) systems to ensure smooth and accurate data exchanges between systems. Monitor EDI transactions, resolve issues, and collaborate with IT and other departments to ensure seamless integration.

MINIMUM QUALIFICATIONS

Bachelor’s degree in marketing or business-related field.
5+ years of customer service experience and 3+ years in sales-related positions.
Demonstrate ability to communicate effectively (both written and verbal) including strong interpersonal and facilitating skills to deal effectively and tactfully with people at all levels.
Proficiency in ERP (SAP, Visual or similar) CRM (Salesforce, Sugar or similar) EDI.
Experience in people leadership / management.
Experience in building and managing an inside customer service organization.
The successful candidate must be detail-oriented with exceptional organizational skills
Must be able to manage multiple tasks.
Ability to solve problems in a dynamic environment.
Must be a team player and self-starter, high bias toward action.

PREFERRED QUALIFICATIONS

Language Proficiencies

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.

Job Req ID: 10031

Country/Region: US

Published: Aug 9, 2026

Nearest Major Market: Cincinnati
Job Segment: Service Manager, Telemarketing, Inside Sales, Marketing Manager, Customer Service, Sales, Marketing

Apply Now

Refine Your Search

manager, sales and customer service jobs in cincinnati, oh

Inside Sales and Customer Service Manager

Manager, Sales and Customer Service

Lead Minister

Pool Service Manager

Roofing Repair Technician / Project Manager

Property Manager, New Development

BIM/VDC Coordination Manager

National Sales Manager

Account Manager- Equipment Rental

Shop manager/supervisor

Benefit Success Manager

Sales Manager - Ready Mix Concrete - Cincinnati, OH

Lead Bath Installer

Workforce Development Manager

Physical Therapist Home Care Case Manager- FT

Unit Manager RN

Specification Development Manager

Commercial Property Manager

RN Weekend Manager

Targeted Case Manager

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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

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