Top 4849 Supervisor, customer services Jobs in Cleveland, Tn

Clinical Review and Appeals Specialist
Life Care Centers of America —Cleveland, TN
- Weekends as needed
- Nursing
- RN License
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Occupancy Specialist
Cleveland Housing Authority —Cleveland, TN
- $20 - $22 an hour
- Full-time
- Mid-level
- Administrative experience
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Success Liaison
Nsight Health —Cleveland, TN
- $60,000 - $65,000 a year
- Full-time
- Sales
- English
- Clinic experience
- Dental insurance
- Paid time off
Truck Driver
Propex Operating Company, LLC —Ringgold, GA
- $920 - $1,015 a week
- 12 hour shift
- Background check
- 7 years
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
CERTIFIED DIABETIC EDUCATOR
GALEN MEDICAL GROUP PC —Chattanooga, TN
- Nursing
- OSHA
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Real Estate Agent
The Office on 1st —Cleveland, TN
- $50,000 - $150,000 a year
- Part-time
- Hybrid work
- Customer service
- No experience needed
- Real Estate License
- Flexible schedule
Quick Apply
Logistics Operations Supervisor
Hackbarth Delivery Service —Chattanooga, TN
- $38,000 - $42,000 a year
- Overnight shift
- Mid-level
- US work authorization
- Contracts
- Paid holidays
- Health insurance
Quick Apply
APP - Adv Practice Provider
LiveWell Choice, LLC —Soddy-Daisy, TN
- Full-time
- Nursing
- Clean driving record
- Nursing home
Quick Apply
Purchasing Manager
Dynasty Spas —Athens, TN
- Full-time
- Spanish
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
RN Hospice Director of Nursing - $4,000 Sign-On Bonus
Caris HealthCare —Athens, TN
- $80,000 - $86,000 a year
- Nursing
- RN License
- Computer literacy
- Paid training
- Mileage reimbursement
Quick Apply
9d
Property Manager / Community Director
LPMG —Chattanooga, TN
- Weekends as needed
- Microsoft Word
- Background check
- 7 years
- Health savings account
- Health insurance
Quick Apply
RN Registered Nurse
Life Care Center of Cleveland —Cleveland, TN
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply
2d
Maintenance Manager
Crystal Geyser Roxane Water Company —Benton, TN
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
9d
RN Registered Nurse
Life Care Center of Cleveland —Cleveland, TN
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply
2d
LPN Licensed Practical Nurse
Life Care Center of Cleveland —Cleveland, TN
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply
2d
RN Director of Nursing
Caris HealthCare —Chattanooga, TN
- $84,000 - $92,000 a year
- Nursing
- RN License
- Computer literacy
- Paid training
- Mileage reimbursement
Quick Apply
LPN Licensed Practical Nurse
Life Care Center of Cleveland —Cleveland, TN
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply
1d
Certified Surgical Technologist Hiring Event
Parkridge Health System —Chattanooga, TN
- Full-time
- Surgery
- BLS Certification
- Medical-surgical
- Employee stock purchase plan
- Disability insurance
10d
Real Estate Closing Agent
Foothills Title Services, Inc. —Chattanooga, TN
- $65,000 - $90,000 a year
- Full-time
- Customer service
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
3d
RN Case Manager
Hearth Hospice —Cleveland, TN
- $65,000 - $77,000 a year
- Full-time
- CPR Certification
- RN License
- Computer literacy
- Health insurance
- Dental insurance
11d

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Clinical Review and Appeals Specialist

Life Care Centers of America -
Cleveland, TN

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Confidential information handling
Long-term care regulations
Medicare
RN License
HCQM Certification
Employee relationship building
English
Medicare regulations
Team management
Clinical outcome improvement
Productivity software
Clinical quality assurance standards
Healthcare compliance
Quality assurance experience within healthcare
Implementing nursing quality improvement initiatives

Full Job Description

Clinical Review and Appeals Specialist
Life Care Centers of America
Cleveland, TN

Position Summary

The Clinical Review and Appeals Specialist timely reviews audit requests and denied claims from all payors related to medical necessity, appropriate setting/status determination, authorizations, and appropriate length of stay. Ensures all audits and/or denied claims are accurately worked and appealed to obtain maximum reimbursement and minimize recoupment in accordance with all applicable laws, regulations, and Life Care standards.
Reports to Director of Clinical Review and Appeals

Working Conditions

Works in office setting as well as facility sites (e.g., division office, off-site venues, facilities)
Subject to frequent interruptions
Involved with patients, associates, visitors, government agencies/personnel, etc. under all conditions and circumstances
Subject to hostile and emotionally upset patients, family members, etc.
Works beyond normal working hours, on weekends and holidays, and in other positions temporarily as necessary
Subject to falls, burns from equipment, odors, etc. during facility visits

Education, Experience, and Licensure/Certifications

Must have Registered Nursing (RN) degree (RN) from an accredited college or university
Must be currently licensed/registered in applicable state. Must maintain an active Registered Nursing (RN) license in good standing throughout employment
Or must have minimum an Associate’s/Bachelor’s degree from accredited PT/PTA or OT/OTA program OR minimum Master’s degree from SLP program
May have a certification in Healthcare and Quality Management (HCQM)
Must have extensive knowledge of the RAI process, Medicare regulations, Quality Measures, and PDPM
Must have experience in managing multiple people and facilities
Certification in HealthCare Compliance (CHC) preferred
Must have knowledge of the Quality Reporting Program

Specific Requirements

Must be willing and able to travel, including air travel
Must be proficient in Word, Excel, and e-mail
Must have excellent verbal and written communication skills
Must maintain a positive attitude and positive communication supporting Life Care goals and initiatives
Must be able to follow directions of supervisor
Must communicate and function productively with associates at the facility, regional, and division levels
Must possess the ability to make independent decisions when circumstances warrant such action
Must be knowledgeable of nursing practices and procedures as well as the laws, regulations, and guidelines governing nursing functions in the post-acute rehab and long-term care facility
Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the Clinical Services department
Must perform proficiently in all applicable competency areas (See position competencies for additional details)
Maintains professional working relationships with all associates, vendors, etc
Maintains confidentiality of all proprietary and/or confidential information
Must understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

Must be able to effectively direct the management of clinical and/or rehabilitation denials in accordance with Federal guidelines and company benchmarks
Must be able to implement a denial prevention program that focuses on documentation quality: manage denial process to achieve benchmarks
Must be able to collect, review and analyze current audit data. Must be able to identify trends and initiate clinical quality improvement initiatives, focus on improving clinical quality indicators, outcomes, and financial metrics
Must be able to oversee collection and utilization of operational and benchmarking data to recommend and set targets for improvement based on research of industry best practices and recommending process improvements
Must be able to stay current with any reimbursement or MDS and Rehab updates and provide education opportunities when needed
Must be able to provide education as needed regarding updates or changes to the CMS RAI Manual or Skilled Nursing Facility Regulations that impact reimbursement
Must be able to serve as subject matter expert for appeals and denials and as a resource for clinical services team and provide education to promote reduction in denials
Must be able to answer questions related to audits and appeals
Must be able to develop tracking systems to provide accurate audit and denial data
Must be able to document and log audit and appeal data timely
Must be able to complete clinical review of appropriate pre- and post-claim denials.
Must be able to prepare clinical discussions and appeal letters for appeal
Must be able to ensure submission of appeals to the payors within allotted time frames to prevent fiscal penalties
Must be able to assist clinical corporate with development of policies, procedures, education modules, and other training materials, related to coding, denials and accurate billing, when requested
Must be able to complete compliance review to include researching and supporting questions related to Federal guidelines and state practice acts
Must be able to serve as therapy liaison with Compliance, Medicare Claims and IT
Must be able to serve as link between Therapy and Compliance related to coding issues and initiatives and ensures accurate ICD-10 and HCPC coding
Must exhibit excellent customer service and a positive attitude
Must be able to assist in the evacuation of patients
Must demonstrate dependable, regular attendance
Must be able to concentrate and use reasoning skills and good judgment
Must be able to communicate and function productively within an interdisciplinary team
Must be able to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Must be able to read, write, speak, and understand the English language
Must be able to lift weight as deemed appropriate for the position

An Equal Opportunity Employer

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Cleveland, TN 37312 (Required)

Ability to Relocate:

Cleveland, TN 37312: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

supervisor, customer services jobs in cleveland, tn

Clinical Review and Appeals Specialist

Occupancy Specialist

Customer Success Liaison

Truck Driver

CERTIFIED DIABETIC EDUCATOR

Real Estate Agent

Logistics Operations Supervisor

APP - Adv Practice Provider

Purchasing Manager

RN Hospice Director of Nursing - $4,000 Sign-On Bonus

Property Manager / Community Director

RN Registered Nurse

Maintenance Manager

RN Registered Nurse

LPN Licensed Practical Nurse

RN Director of Nursing

LPN Licensed Practical Nurse

Certified Surgical Technologist Hiring Event

Real Estate Closing Agent

RN Case Manager

I want to receive the latest job alert for supervisor, customer services in cleveland, tn

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