Top 32 Helpdesk engineer Jobs in Clifton, Nj

Helpdesk Tier 3
TGIPOWER LLC —West Caldwell, NJ
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
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Desktop Support Technician
L3Harris Technologies —Clifton, NJ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
5h
Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
IS Support Engineer
American Arbitration Association Inc. —New York, NY
- $72,000 - $76,000 a year
- Part-time
- Hybrid work
- Computer Science
- Mid-level
- Office
Service Engineer - On-site
CodexIT —New City, NY
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- 401(k)
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IT Project Engineer (MSP)
Confidential —Great Neck, NY
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- Windows
- IT
- Health insurance
- Dental insurance
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Senior Security Operations Engineer
New York City Council —New York, NY
- $130,000 - $150,000 a year
- Weekends as needed
- Background check
- 5 years
- Master's degree
- Paid training
- Paid holidays
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Virtual Chief Information Officer (MSP)
Confidential —Great Neck, NY
- $80,000 - $100,000 a year
- Full-time
- Azure
- IT
- In-person
- Health insurance
- Dental insurance
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Field Technician MSP
Aris Search —Brooklyn, NY
- $55,000 - $650,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driver's License
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Sr Systems Administrator
TransCore, LP —Union, NJ
- $125 an hour
- Full-time
- Hybrid work
- Computer Science
- Office
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
IT Technical Support
Haddad Brands —New York, NY
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Children
Senior IT Support Engineer
Elite Systems America —Jersey City, NJ
- Full-time
- Background check
- Google Workspace
- Software troubleshooting
Quick Apply
IT Systems and Automation Engineer
Rain —New York, NY
- $50,000 - $999,000 a year
- Full-time
- Hybrid work
- Google Workspace
- System design
- Mid-level
- Health insurance
- Dental insurance
IAM & IT Operations Analyst
Constructive Partnerships Unlimited —Manhattan, NY
- $80,000 - $90,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Windows
IT Support Administrator
Known —New York, NY
- $95,000 - $110,000 a year
- Google Workspace
- 5 years
- Mid-level
- Paid parental leave
- Health insurance
7d
IT Systems Engineer III
Ophelia —New York, NY
- $140,000 - $150,000 a year
- Remote
- Addiction Medicine
- 5 years
- System design
- Disability insurance
- Health insurance
IT & Security Engineer Lead
Pharmacy First Health —New York, NY
- $110,000 - $135,000 a year
- Full-time
- 5 years
- HIPAA
- Office
Quick Apply
CIAM Architect Manager, VP
State Street —Clifton, NJ
- $125,000 - $226,250 a year
- Full-time
- 5 years
- English
- Senior level
- Disability insurance
- Health insurance
Desktop Support Technician - JFK Airport
ESP Global Services Limited —Jamaica, NY
- $52,000 - $55,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
High Performance Computing (HPC) Systems Administrator
NYU Langone Health —New York, NY
- $84,577.93 - $145,897.01 a year
- Online Application
- Computer Science
- 3 years
- University
- Wellness program

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Helpdesk Tier 3

TGIPOWER LLC
West Caldwell, NJ

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Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Server virtualization

Full Job Description

Job Title: Helpdesk Tier 3

iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day

The right candidate must have 6+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians.

Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.

Responsibilities:

Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.
Support end-users in a help desk and on-site environment, resolving hardware/software issues.
Configure and support client systems, including hardware, networks, and applications.
Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
Ensure performance metrics are met or exceeded.
Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
Simulates and recreates user issues to resolve operational difficulties.
Recommends system modifications, if required, to reduce user problems.
Escalates more complex issues, as appropriate, to senior level technicians.
Promote and encourage a “one team” attitude at all levels internally and externally.

Qualifications:

Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group AD Security Policy Management
Group Policy creation.
Azure AD & Office 365 Account Administration
Office 365 Technologies including OneDrive, Sharepoint, & Teams
Microsoft Exchange
All Desktop Operating Systems: Windows 7, 8, 10, 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
Network Appliances: Firewalls, Routers, Managed Switches
LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
VMware and/or Hyper-V experience
MUST have (MSP) experience.
IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware.
Backups, restores, and disaster recovery of systems/databases/network equipment. Acronis and Veeam experience a plus.

Skills:

Excellent written and verbal communications skills.
Excellent troubleshooting skills, able to follow instructions.
Strong documentation skills and creating standard operating procedures.
Punctual and time management skills
Availability for After-Hours and weekend Support
Professional dress and demeanor required.
Extremely Service oriented.
Customers' satisfaction is paramount in our organization, and we take pride in the consistent high-quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem-solving mind-set with a willingness and ability to assimilate new technologies is also required.

Job Type: Full-time

Salary: $80,000.00 - $90,000.00 per year

Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)

Experience level: 6 years

Schedule: Monday to Friday

Work Location: In-person: West Caldwell, NJ (775 Passaic Ave, West Caldwell, NJ 07006)

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Quick Apply

Refine Your Search

helpdesk engineer jobs in clifton, nj

Helpdesk Tier 3

Desktop Support Technician

Helpdesk Engineer – Windows / Microsoft 365

IS Support Engineer

Service Engineer - On-site

IT Project Engineer (MSP)

Senior Security Operations Engineer

Virtual Chief Information Officer (MSP)

Field Technician MSP

Sr Systems Administrator

IT Technical Support

Senior IT Support Engineer

IT Systems and Automation Engineer

IAM & IT Operations Analyst

IT Support Administrator

IT Systems Engineer III

IT & Security Engineer Lead

CIAM Architect Manager, VP

Desktop Support Technician - JFK Airport

High Performance Computing (HPC) Systems Administrator

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