Top 627 Customer service representative Jobs in Cockeysville Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Client Service Analyst
UnitedHealth Group —Hunt Valley, MD
- $24 - $43 an hour
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
Client Support Specialist
AMERICAN SUBSTANCE ABUSE PROFESSIONALS INC —Cockeysville, MD
- $18.50 - $19.00 an hour
- Remote
- Analysis skills
- Typing
- Communication skills
Customer Service Representative
Smart Building Technologies —Owings Mills, MD
- $20 - $30 an hour
- Weekends as needed
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
Wawa, Inc. —Cockeysville, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Client Service Associate
NFP Corp —Hunt Valley, MD
- $46,500 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
6d
Client Services Specialist
Fulton Bank —Hunt Valley, MD
- $20.43 - $32.31 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Basic math
- Research
- Wellness program
- Health savings account
Customer Service Representative I
Versant Health —Baltimore, MD
- $17.75 - $21.75 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
14d
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Client Support Rep II
AMERICAN SUBSTANCE ABUSE PROFESSIONALS INC —Cockeysville, MD
- $19 an hour
- Extended hours
- Addiction Medicine
- HIPAA
- Mid-level
10d
Employee Benefits Customer Service Benefits Counselor
Gallagher Benefit Services —Hunt Valley, MD
- $27,000 - $52,500 a year
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
Customer Service Representative
Clinton Electric Co., Inc. —Timonium, MD
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative, Business Insurance
Marsh McLennan Agency —Hunt Valley, MD
- $35,600 - $66,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- 401(k)
Customer Service Specialist
Orkin —Cockeysville, MD
- $18 - $22 an hour
- Online Application
- Computer literacy
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
Member Services Representative I
First Financial Federal Credit Union of Maryland —Sparks Glencoe, MD
- $22 - $28 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Communication skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Randy Somers - State Farm Agent —Owings Mills, MD
- $50,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Gabrielle Brennan - State Farm Agent —Timonium, MD
- $18.50 - $23.00 an hour
- Part-time
- Spanish
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Client Relationship Associate
DIVERSIFIED INSURANCE INDUSTRIES INC —Cockeysville, MD
- $65,000 - $70,000 a year
- Choose your own hours
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$32,256 - $59,136 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Apply Now

Refine Your Search

customer service representative jobs in cockeysville md

Customer Service Advocate I (Remote)

Client Service Analyst

Client Support Specialist

Customer Service Representative

Customer Service Associate

Customer Service Representative

Client Service Associate

Client Services Specialist

Customer Service Representative I

Customer Service Representative / Customer Support Associate

Call Center Operator - Healthcare

Client Support Rep II

Employee Benefits Customer Service Benefits Counselor

Customer Service Representative

Customer Service Representative, Business Insurance

Customer Service Specialist

Member Services Representative I

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Client Relationship Associate

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