Top 186 Guest services shift lead Jobs in Columbus, Oh

Restaurant Shift Supervisor
MOD Super Fast Pizza MIDWEST —Gahanna, OH
- $14.00 - $18.28 an hour
- 18 years or older
- Fast casual restaurant
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Shift Lead
Story Cannabis —Dublin, OH
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Commuter assistance
- Paid holidays
Quick Apply
3d
Shift Lead
Condado Tacos —Columbus, OH
- $18 - $20 an hour
- Part-time
- ServSafe
- Ability to walk for extended periods
- Mid-level
- Employee assistance program
- Employee discount
Quick Apply
Concierge - 3rd Shift
Associa —Columbus, OH
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
Shift Leader
Blaze Pizza —Columbus, OH
- $13 - $15 an hour
- Part-time
- No education required
- Team management
- Quick service & fast food restaurant
- Paid training
- On-the-job training
Quick Apply
Call Center-Lead Guest Recovery Rep
City Barbeque, LLC —Dublin, OH
- $16.50 an hour
- Full-time
- Word processing
- Mid-level
Quick Apply
Shelter Resident Advocate (Team Member) Full Time All Shifts
YMCA of Central Ohio —Columbus, OH
- $18 an hour
- Full-time
- High school diploma or GED
- Cleaning
- Associate's degree
Quick Apply
Shift Leader
Captain D's —Columbus, OH
- $12.50 - $17.00 an hour
- Weekends as needed
- Background check
- 18 years or older
- Ability to lift 50 pounds
- Paid training
- Health insurance
Quick Apply
Shift Leader
Penn Station East Coast Subs —Bexley, OH
- $15 - $18 an hour
- Part-time
- No education required
- Team management
- Quick service & fast food restaurant
- Flexible schedule
Quick Apply
Shift Lead
Pacific Bells | Taco Bell Franchisee —Columbus, OH
- $11.45 - $16.50 an hour
- 18 years or older
- Basic math
- High school diploma or GED
Quick Apply
Shift Lead, PT
Marcus Theatres Pickerington Cinema —Pickerington, OH
- Part-time
- Inventory management
- Office
- High school diploma or GED
13d
Restaurant Shift Lead needed
Wildcat Investments, LLC —Columbus, OH
- $15 - $16 an hour
- Part-time
- Supervising experience
- Quick service & fast food restaurant
- In-person
- Store discount
- Opportunities for advancement
Quick Apply
2d
Shift Lead OH
PACIFIC BELLS INC —Columbus, OH
- $11.45 - $16.50 an hour
- 18 years or older
- Basic math
- High school diploma or GED
Quick Apply
Shift Lead
Dog Haus —Columbus, OH
- $18 - $20 an hour
- 8 hour shift
- Mid-level
- In-person
- Ability to stand for extended periods
- Paid training
- Employee discount
Quick Apply
Shift Lead - 1293
Five Guys —Columbus, OH
- From $16 an hour
- Part-time
- ServSafe
- Basic math
- Restaurant management
7d
Shift Leader
Insomnia Cookies —Columbus, OH
- $15 an hour
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
Quick Apply
Shift Leader
Chick-fil-A —Whitehall, OH
- $16 - $18 an hour
- Part-time
- No education required
- Quick service & fast food restaurant
- In-person
- Paid training
- Health insurance
Quick Apply
Shift Manager
McDonald’s —Grove City, OH
- $17.00 - $21.59 an hour
- Mid-level
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
Team Leader / Shift Manager – Tous les Jours Bakery & Café
Tous Les Jours Bakery & Cafe —Plain City, OH
- $17 - $19 an hour
- Part-time
- Mid-level
- Bakery
- US work authorization
- Employee discount
Quick Apply
Shift Lead
Planet Fitness - Duo Fit, LLC —Westerville, OH
- Full-time
- 18 years or older
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Restaurant Shift Supervisor

MOD Super Fast Pizza MIDWEST -
Gahanna, OH

Quick Apply

Job Details

$14.00 - $18.28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Gym membership
Paid sick time
Pet insurance

Qualifications

Staff supervision
Team leadership
General management

Full Job Description

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.

Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities!

Compensation: $18.28/hour when combining hourly wage of $14.00 and average tips of $4.28/hour earned at this location!

Benefits:

Medical, dental and vision insurance
Week of paid vacation
Paid Sick Time
401(k) retirement
FREE pizza, salad, and beverages
Pet insurance
Discounted gym membership
Free counseling sessions

Summary

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance. As a Shift Supervisor your objective is to model, teach, and demonstrate MOD’s purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant. You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift.

In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Key Responsibilities

As a Shift Supervisor you have an ownership mentality to ensure the restaurant is welcoming, runs smoothly, is clean and organized, and meets MOD’s overall standards. Lead the shift by doing the following key tasks:

The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
Take inventory and place orders as needed and supported by the GM.
Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Required Qualifications

Must have a minimum of one (1) year of customer service or restaurant experience.
Must have demonstrated success as a mentor, trainer or informal leader.
Have a proven ability to prioritize and make decisions.
Must be at least 18 years old
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
Have the ability to be a calming presence in periods of high volume.
You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
You should be proficient in written and oral communication.
Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager.

At our table, everyone has a place. MOD is what you make it - be individual, be you!

Apply today to join our people vibe!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [email protected].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.

Quick Apply

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