Top 640 Director customer experience & strategy Jobs in Columbus

Head of Operations / Director of Operations
James and James Fulfilment Ltd. —Columbus, OH
- $160,000 a year
- Full-time
- Mentoring
- Warehouse experience
- Senior level
Quick Apply
8d
Director, Customer Relations
4 Over llc —Columbus, OH
- $140,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
Tax Director (Partnership Track)
Perks Pusateri & Company —Westerville, OH
- $110,000 - $150,000 a year
- Full-time
- CPA
- Office
- Bachelor's degree
- Continuing education credits
- Paid holidays
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4d
Director of Marketing
Confidential —Columbus, OH
- $180,000 - $225,000 a year
- Full-time
- Office
- Analysis skills
- In-person
- Health insurance
- Dental insurance
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4d
Assistant Director, Clinical Pharmacy
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- 5 years
- Pass drug screening
Family Practice Physician/Medical Director
Southeast Healthcare —Columbus, OH
- Medicine
- Management
- Senior level
- Loan repayment program
- Dental insurance
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IT Director of Professional Services
EasyIT —Dublin, OH
- $90,000 - $120,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
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21st Century Site Director United Schools Network
YWCA Columbus —Columbus, OH
- $52,000 - $54,000 a year
- Full-time
- Background check
- School experience
- Classroom
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CPA Tax Director
Golden Reserve LLC —Dublin, OH
- $125,000 - $175,000 a year
- Full-time
- CPA
- Bachelor of Science
- Office
- Dental insurance
- Paid time off
Quick Apply
7d
Safety and Training Director – Electrical Utilities
FindTalent —Columbus, OH
- Full-time
- Management
- Bachelor's degree
- Senior level
- Opportunities for advancement
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Sales Director
Urban Express Charter —Columbus, OH
- $40,000 - $126,800 a year
- 8 hour shift
- CRM software
- Up to 50% travel
- Sales
- Paid holidays
- Dental insurance
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Student & Young Adult Ministry Director
CCCHURCH —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Google Workspace
- High school
- Mid-level
- Tuition reimbursement
- Paid time off
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Director of Diversity, Equity, and Inclusion
The Buckeye Ranch —Grove City, OH
- Full-time
- Background check
- Pass drug screening
- 3 years
- Disability insurance
- Health insurance
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9d
Social Services Director
Westerville Post Acute —Westerville, OH
- Full-time
- Skilled nursing facility
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
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CRNA Program Director
Mount Carmel Health System —Columbus, OH
- Full-time
- Nursing
- Surgery
- RN License
- Relocation assistance
- Health insurance
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5d
Practice Development Director
Bricker Graydon Wyatt LLP —Columbus, OH
- $130,000 - $150,000 a year
- Online Application
- Background check
- Business development
- Bachelor's degree
- Health savings account
- Disability insurance
Childcare Assistant Director
Learning Care —Pataskala, OH
- $20.48 - $21.27 an hour
- Full-time
- School experience
- Public speaking
- High school diploma or GED
- Health insurance
- Dental insurance
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11d
Regional Install Director
Home Genius Exteriors West —Columbus, OH
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Opportunities for advancement
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Director of Operations / Assistant Executive Director
Confidential —Westerville, OH
- $85,000 - $100,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Health savings account
- Paid holidays
Quick Apply
9d
Sales Director
Mayfair Village Retirement Center —Columbus, OH
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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director customer experience & strategy jobs near columbus

Head of Operations / Director of Operations

James and James Fulfilment Ltd. -
Columbus, OH

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Job Details

Full-time
$160,000 a year
8 days ago

Qualifications

Safe work practices
Financial forecasting
Performance improvement leadership
Strategic management
Inventory optimization
Distribution operations staff productivity improvements
Finance
Team leadership
Coaching
Resource planning methods
Operations transformation
Order fulfillment management
Client relationship development
Scalable systems
E-commerce
Performance management
Leadership development
Inclusive leadership practices
Dispatching
Team development
Client retention
Client management
Mentoring
Profit & Loss statement
Warehouse experience
Operational excellence initiatives
Process improvement planning
Implementation of strategic initiatives
Senior level
Managing business operations budgets

Full Job Description

Head of Operations

Location: Columbus, OH

Compensation Package : $160,000 + benefits package

We are looking for an exceptional operations leader to take our ecommerce fulfilment operation and turn it into a scalable, high-performing engine for national growth

J&J Global Fulfilment has built a strong eCommerce fulfillment operation in Columbus, Ohio. Now, as part of QLS Group, the largest independent eCommerce fulfillment provider in Europe, we are entering a much bigger chapter. The US is one of the most significant growth opportunities in the Group. We have the customers, the sites, the demand, and we are an international business with serious ambition.

This is not a steady-state role. It is a build-and-scale opportunity for someone who knows how to raise standards, strengthen leaders, drive performance, improve cost discipline, and create the operational engine for our next chapter in the US.

Who are we?

We’re a trusted tech-enabled fulfilment partner for hundreds of eCommerce brands globally. We’re now the largest independent ecommerce fulfillment provider in Europe, but we’re just getting started.

Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and USA. With the recent appointment of our US Managing Director, our USA operations - one of the most significant growth opportunities within the group - are entering a pivotal phase. This search for our Operations leader, working closely alongside them, will be central to strengthening our operational capability and infrastructure.

What you’ll be doing:

This is a hands-on, high-impact leadership role with real ownership. Reporting to our US Managing Director, you will lead operational performance across two Columbus fulfillment centers, own the operational P&L, and build the standards, systems and leadership capability needed to support national growth.

You will move comfortably between daily execution and long-term strategy: driving service, quality, cost and productivity today, while shaping the operational platform that allows us to scale tomorrow.

We need someone who can raise standards, strengthen leaders, embed continuous improvement, and ensure we deliver fast, accurate, reliable service for our clients as we grow.

Key Responsibilities:

Multi-site leadership & performance: Oversee end to end operations across 2 fulfillment centers, ensuring adherence to clients SLA’s and on time dispatch
P&L ownership & cost optimization: Management of the operational budget, forecasting, and driving year on year margin improvements
CI & Lean culture: Champion Lean / Kaizen methodologies to eliminate waste, optimize throughput, and support the integration of new automation
Network strategy & expansion: Lead capacity planning, inventory optimization, and the strategy, build and launch of new fulfilment centers across the US.
You will also work closely with Sales, Client Success, Onboarding, Finance and Group leadership to ensure the operation supports commercial growth, protects client relationships and delivers a consistent, high-quality customer experience. This is a role where operational performance directly shapes customer confidence, retention and future revenue.
Team Development & Culture: Build a safe, inclusive and high performing culture by coaching and mentoring operational leaders and managing performance

Who we’re looking for:

We are looking for an operations leader who has already proven they can run at scale.

You may be an experienced multi-site leader, or you may be the standout leader of a major single-site operation who is ready for the next step. Either way, you will have the credibility, pace and operational judgement to lead large frontline teams, improve performance and build a scalable platform for growth.

You will bring:

Significant experience in high-volume fulfillment, logistics, warehouse or eCommerce operations
Experience leading either multi-site operations or a large, complex single-site operation with clear readiness for broader network ownership
Strong accountability for SLA delivery, safety, quality, productivity, labour planning and cost performance
A track record of raising standards, improving operational discipline and delivering measurable performance improvement
Experience scaling teams, capacity, systems or automation in a fast-moving environment
Strong budget and cost control capability, with a commercial mindset and clear understanding of operational P&L
The ability to coach, challenge and develop managers into strong, accountable leaders
Confidence using data, Lean, Kaizen or continuous improvement methods to remove waste, simplify processes and improve customer outcomes
The resilience and judgement to balance long-term strategy with the daily realities of a high volume operation

Our hiring process:

If you're shortlisted, you'll be invited to complete a short video interview so we can get to know you better.
You'll have a couple of interviews and the opportunity tour the fulfillment centers.
You get offered the job and start your amazing new role with J&J Global Fulfilment.

James and James Fulﬁlment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, beneﬁts, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic

We encourage qualiﬁed individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.

Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]

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Refine Your Search

director customer experience & strategy jobs in columbus

Head of Operations / Director of Operations

Director, Customer Relations

Tax Director (Partnership Track)

Director of Marketing

Assistant Director, Clinical Pharmacy

Family Practice Physician/Medical Director

IT Director of Professional Services

21st Century Site Director United Schools Network

CPA Tax Director

Safety and Training Director – Electrical Utilities

Sales Director

Student & Young Adult Ministry Director

Director of Diversity, Equity, and Inclusion

Social Services Director

CRNA Program Director

Practice Development Director

Childcare Assistant Director

Regional Install Director

Director of Operations / Assistant Executive Director

Sales Director

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