Top 141 It support & Jobs in Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
- $22 - $27 an hour
- Full-time
- Hybrid work
- Background check
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
3d
IT Support Technician
Metro Early College High School —Columbus, OH
- $44,000 a year
- Email
- Background check
- Google Workspace
- Research
- Health insurance
- Dental insurance
Quick Apply
4d
IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Client Support Specialist - Onsite
Genesis10 —Columbus, OH
- $21 - $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Commuter assistance
- Health savings account
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
- $19 - $21 an hour
- Weekends as needed
- Classroom
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
IT Technician
CAPA —Columbus, OH
- $58,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Computer science
- Mid-level
10d
IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Windows
- High school diploma or GED
- Computer networking
- Disability insurance
- Health insurance
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
- $24 - $29 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Profit sharing
- Health savings account
Desktop Support Technician
UNION SUPPLY GROUP INC —Groveport, OH
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
- $54,000 - $57,000 a year
- Full-time
- Pass drug screening
- English
- Driver's License
Quick Apply
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Etna, OH
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
14d
IT Helpdesk Support
American Freight Management Company —Dublin, OH
- $17 - $25 an hour
- Computer Science
- Mid-level
- Analysis skills
Quick Apply
IT Support Technician
James and James Fulfilment Ltd. —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Student Desktop Technician
Franklin University —Columbus, OH
- Part-time
- Windows
- University
- In-person
2d
IT Support Specialist
Pepper Construction —Dublin, OH
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Loan repayment program
Quick Apply
12d

I want to receive the latest job alert for it support & in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Tier 1 Service Technician

Data Path Inc -
Dublin, OH

Quick Apply

Job Details

Full-time
$22 - $27 an hour
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Windows
Printer (troubleshooting support)
Attention to detail
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Mobile device management
Technical customer support for office equipment
Desktop administration
Peripheral hardware support
Intune

Full Job Description

About the Role

We're looking for a motivated Tier 1 Technician to join our Service Delivery team. This is the first point of contact for our clients, you'll resolve everyday technical issues, keep tickets moving, and make sure every client interaction reflects our commitment to excellent service.

This is a hybrid role: most work is handled remotely, but you'll be expected to travel to client sites as needed for onsite support, new equipment setups, and issues that can't be resolved remotely. The ideal candidate is reliable, communicates clearly, and is comfortable switching between remote troubleshooting and in-person client visits.

What You'll Do

Ticket Resolution

Serve as the first point of resolution for common end-user issues, including account access, email, connectivity, and printing
Review and respond to assigned tickets throughout the shift, keeping status and notes current
Communicate with clients by phone first, then email, following our standard contact protocol
Document all troubleshooting steps and client communication clearly on the ticket
Escalate issues you can't resolve to Tier 2, with your Team Lead's input, along with full documentation

Onsite & Hybrid Support

Travel to client locations as requested for hands-on support, new equipment setup, or troubleshooting that can't be completed remotely
Coordinate scheduling of onsite visits with your Team Lead and Dispatch
Update the ticket and move it to the Dispatch board before heading onsite
Represent Datapath professionally during all in-person client interactions

Monitoring & Documentation

Review alerts on the Managed Service Alerts Board (MSAB) and coordinate resolution
Keep client documentation in ITGlue current and accurate
Contribute to and help maintain internal knowledge base articles

Customer Experience

Our technicians are expected to provide exceptional customer service by:

Communicating clearly with both technical and non-technical users
Setting expectations and providing timely updates
Taking ownership of assigned tickets until they're resolved or properly escalated
Building trust through consistent, professional follow-through

Required Qualifications

1+ years of experience in an IT support or help desk role
Reliable transportation and ability to travel to client sites as needed
Working knowledge of Windows desktop environments and Microsoft 365
Basic troubleshooting experience with networking, printers, and end-user hardware
Comfortable working independently in a remote-first environment
Strong written and verbal communication skills

Preferred Experience

Experience with one or more of the following is a plus:

ConnectWise Manage or a similar PSA/ticketing platform
Remote monitoring and management (RMM) tools
Microsoft Intune or other MDM platforms
Basic Active Directory or Entra ID administration

What We're Looking For

Someone who:

Takes ownership of tickets without being asked
Communicates clearly and calmly, even under pressure
Is comfortable both on the phone and in front of a client in person
Is organized and detail-oriented
Works well independently and as part of a team
Values accountability and continuous improvement

Equal Employment Opportunity at Datapath
At Datapath, we believe that a diverse and inclusive team makes us more real, competent, collaborative, and better equipped to serve our clients with excellence. As a company committed to delivering tech-enabled solutions with grit and ownership, we know that fostering a workplace where everyone feels respected and valued is key to our continued success.
Datapath is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Dublin, OH 43017

Quick Apply

Refine Your Search

it support & jobs in columbus

Tier 1 Service Technician

IT Support Technician

IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only

Client Support Specialist - Onsite

Desktop Support

IT Help Desk Technician

IT Technician

IT Service Desk Tier 2

IT Support Specialist II

Analyst, Associate Technology Support (Columbus)

Tier 1 Technical Support Specialist

Desktop Support

Desktop Support Technician

It Help Desk Support Technician - OH

IT Service Desk Tier 2

IT Support Engineer I, Ops Tech Solutions (OTS)

IT Helpdesk Support

IT Support Technician

Student Desktop Technician

IT Support Specialist

I want to receive the latest job alert for it support & in columbus

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected