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Veterinary Customer Service Representative

CareVet -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid time off
Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Client Service Representative – CareVet of Columbus

Join a Team Committed to the Highest Standards of Veterinary Medicine

CareVet of Columbus is growing, and we're excited to welcome a compassionate, service-oriented Client Service Representative to our team.

Under the new leadership of Dr. VanGundy, Medical Director, our hospital has elevated the practice of medicine to the highest standards. We are committed to delivering exceptional patient care, practicing evidence-based medicine, and creating positive outcomes for every pet and family we serve.

As the first and last impression of our hospital, our Client Service Representatives play a vital role in creating an exceptional client experience while helping ensure every pet receives the care they deserve. If you are passionate about helping people, love animals, and thrive in a fast-paced, team-focused environment, we invite you to join us.

About the Role

As a Client Service Representative, you will be the face of CareVet of Columbus. You will greet clients, coordinate appointments, support communication between clients and the medical team, and help create a welcoming experience from the moment a client walks through our doors or calls our hospital.

Your ability to provide compassionate service, stay organized, and support hospital workflow is essential to delivering the highest level of patient and client care.

What You'll Do

Welcome clients and patients with professionalism, warmth, and compassion
Schedule appointments while maximizing patient access and doctor utilization
Answer incoming phone calls and respond to client questions with confidence and empathy
Coordinate communication between clients, veterinarians, and the medical team
Review treatment plans, estimates, and discharge instructions with clients
Process payments and accurately manage financial transactions
Maintain accurate electronic medical records
Assist with appointment confirmations and forward booking to ensure continuity of care
Support online scheduling and hospital workflow initiatives
Maintain a clean, organized, and welcoming reception area
Collaborate with the entire hospital team to provide an exceptional client experience

What We're Looking For

Client Service Skills

Outstanding communication and interpersonal skills
A friendly, professional, and compassionate demeanor
Ability to remain calm and organized in a fast-paced environment
Strong problem-solving and multitasking abilities
Commitment to creating positive experiences for every client and patient

Professional Skills

Excellent attention to detail
Strong computer and data entry skills
Ability to prioritize multiple responsibilities throughout the day
Dependable, punctual, and team-oriented
Positive attitude with a willingness to learn and grow

Qualifications

Previous veterinary client service experience preferred
Experience in customer service, hospitality, or healthcare welcomed
Comfortable learning veterinary software and technology
High school diploma or equivalent required
Ability to work collaboratively with veterinarians, RVTs, assistants, and fellow Client Service Representatives

Why CareVet of Columbus?

At CareVet of Columbus, we believe exceptional patient care begins with an exceptional client experience. Our Client Service Representatives are valued members of the healthcare team and play an essential role in helping pets receive timely, compassionate, high-quality care.

You'll be part of a collaborative team committed to continuous improvement, professional growth, and creating positive outcomes for every patient and every client who entrusts us with their pet's care.

We Offer

Competitive compensation
Comprehensive benefits package
Paid time off
Continuing education and professional development opportunities
Employee pet care discounts
Opportunities for career advancement
A collaborative culture built on teamwork, compassion, and excellence
The opportunity to make a meaningful difference in the lives of pets and their families every day

Join Our Team

If you're looking for more than just a customer service position—if you're looking to be part of a team that values compassion, collaboration, and excellence in veterinary medicine—we'd love to meet you.

Apply today and become part of the CareVet of Columbus team, where every interaction helps create positive outcomes for pets, clients, and one another.

Quick Apply

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Client Service Representative – CareVet of Columbus

Join a Team Committed to the Highest Standards of Veterinary Medicine

About the Role

What You'll Do

What We're Looking For

Client Service Skills

Professional Skills

Qualifications

Why CareVet of Columbus?

We Offer

Join Our Team

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