Top 1261 customer service representative Jobs in concord ma

Contact Center Specialist I
Middlesex Savings Bank —Westborough, MA
- $37,927 - $54,024 a year
- Full-time
- Bilingual
- Computer literacy
- Office
Customer Service Account Specialist - Acton
Payright Payroll Services Inc. —Acton, MA
- $42,000 - $55,000 a year
- Extended hours
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Customer Service Agent - $1,000 Sign-on Bonus
The Landline Company —Framingham, MA
- $20 an hour
- Weekends as needed
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative
AST VisionCare Inc. —Billerica, MA
- $40,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Marketing
- English
- Health insurance
- Dental insurance
Quick Apply
OEM Customer Service Representative
Fosta-Tek Optics —Leominster, MA
- $23 - $26 an hour
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
2nd Shift Customer Service - Bilingual
Bank W Holdings —Waltham, MA
- $22 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Research
- Commuter assistance
- Health insurance
Quick Apply
Customer Service Associate
Walgreens —Concord, MA
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service and Office Administrator
George Howell Coffee Company LLC —Acton, MA
- $25 - $30 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
Quick Apply
Customer Service Associate
Dollar Tree —Acton, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Concord, MA
- $17 - $19 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate - Temporary
Walgreens —Acton, MA
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Call Center Representative - IN PERSON TRAINING REQUIRED
Dermatology Associates of Concord —Concord, MA
- $22 - $24 an hour
- Full-time
- High school diploma or GED
- 1 year
- Medical terminology
Quick Apply
Customer Service Representative
Pace Industries —N Billerica, MA
- $23 - $36 an hour
- Full-time
- Writing skills
- Office
- Ability to climb stairs
- Paid training
- Paid holidays
Medical Customer Success Representative
Reliable Respiratory —Boston, MA
- $30 an hour
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Service Representative
SBM Management Services, LP —Lexington, MA
- $23 - $24 an hour
- On call
- Bilingual
- Sanitation
- Driver's License
Customer Success Manager
Athenahealth —Boston, MA
- $97,000 - $165,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- Commuter assistance
- Tuition reimbursement
6d
Customer Service Agent
Jet Aviation —Bedford, MA
- $20 - $24 an hour
- Overtime
- English
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
Customer Service Representative
SRS Building Products - Sudbury —Sudbury, MA
- $20.63 - $26.25 an hour
- Background check
- Spanish
- Clean driving record
- Wellness program
- Paid parental leave
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Commercial Customer Service Representative
Sparx Hockey —Acton, MA
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Office
- Health insurance
- Dental insurance
Quick Apply

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Contact Center Specialist I

Middlesex Savings Bank -
Westborough, MA

Apply Now

Job Details

Full-time
$37,927 - $54,024 a year

Qualifications

Computer operation
Phone communication
Windows
High school diploma or GED
Desktop applications
Productivity software
Grammar Experience
Client interaction via phone calls

Full Job Description

Overview:

The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions.

Responsibilities:

Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones tone of voice.
Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties.
Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills.
Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.
Must possess the ability to handle independently any customer interactions that may include a de-escalation of a situation.
Navigate multiple computer applications while interacting with customers.
Must possess an in-depth knowledge of products and services in a confident assured manner and offer what will work best to successfully meet customer needs.
Process account transactions, research requests and account maintenance requests.
Demonstrate an understanding of the multiple ways customers’ bank using online and mobile technology and branch offices. Explain the services and various channels.
Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank.
Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests.
Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders.
Assist with loan applications. Address basic and complex loan inquiries.
Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.
Complete all training requirements on time.
Identify process improvement ideas with the management team.
Protects customer information by following department security guidelines and procedures.
Complies with all applicable regulatory and department practices and procedures.
Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives.

Requirements:

Education

High School Diploma is required

Work Experience

6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required

Additional Requirements

Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required.
Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
Must be able to respond to high volume telephone inquiries.
Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply.

Knowledge, Skills, and Abilities

Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.

Expected Pay Range: The expected annual pay range for this role is $37,927 to $54,024. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement: Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled

Apply Now

Refine Your Search

customer service representative jobs in concord ma

Contact Center Specialist I

Customer Service Account Specialist - Acton

Customer Service Agent - $1,000 Sign-on Bonus

Customer Success Representative

OEM Customer Service Representative

2nd Shift Customer Service - Bilingual

Customer Service Associate

Customer Service and Office Administrator

Customer Service Associate

Pharmacy Customer Service Associate

Customer Service Associate - Temporary

Call Center Representative - IN PERSON TRAINING REQUIRED

Customer Service Representative

Medical Customer Success Representative

Customer Service Representative

Customer Success Manager

Customer Service Agent

Customer Service Representative

Call Center Representative

Commercial Customer Service Representative

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