Top 38 Call center Jobs in Conway, Ar

Director of Call Center
Summit Utilities Inc —Little Rock, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
Call Center Representative - Remote Arkansas
Gainwell Technologies —Conway, AR
- $27,200 - $38,900 a year
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Call Center Representative - Conway, AR (Hybrid)
Gainwell Technologies —Conway, AR
- $27,200 - $38,900 a year
- Full-time
- Hybrid work
- High school diploma or GED
- 2 years
- Entry level
- Travel reimbursement
- Profit sharing
2d
Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
- $32,700 - $46,700 a year
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Patient Service Rep- Little Rock Diagnostic Clinic - Call Center Medical Assistant
ENGAGEMED —Little Rock, AR
- Full-time
- Microsoft Outlook
- Computer literacy
- Windows
Quick Apply
Patient Communications Specialist
McFarland Eye Care —Little Rock, AR
- From $17 an hour
- Full-time
- Background check
- Surgery
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
9d
Call Center Specialist
TruService Community Federal Credit Union —Little Rock, AR
- $16 - $18 an hour
- Full-time
- Spanish
- Conflict management
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Engagement Specialist
Bob and Eds —North Little Rock, AR
- $24 - $28 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
8d
Outbound Customer Service Representative
Bob and Eds —North Little Rock, AR
- $18 - $22 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
3d
Telemarketer - State Farm Agent Team Member
Justin Terry - State Farm Agent —Little Rock, AR
- $15 - $18 an hour
- Part-time
- Communication skills
- Marketing
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Call Center Specialist-Wire Operations
Bank OZK —Little Rock, AR
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Telemarketer - State Farm Agent Team Member
Whitney Owens - State Farm Agent —Little Rock, AR
- $15 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Finance Portfolio Manager I / Customer Account Specialist
Car World Group, Inc —North Little Rock, AR
- $16 an hour
- Full-time
- Background check
- High school diploma or GED
- US work authorization
- Paid training
- AD&D insurance
Quick Apply
1d
Manager, Central Referral Office (CRO) and Call Center
CARTI —Little Rock, AR
- Full-time
- Bachelor's degree
- Recruiting
- Experience equivalent to degree accepted
Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Outbound Inside Sales Specialist
Jan Pro —Maumelle, AR
- $38,000 - $42,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Centralized Non-Retail Pharmacy Technician - Arkansas, Onsite
Walgreens —Little Rock, AR
- $16.50 - $22.00 an hour
- 18 years or older
- Spanish
- Computer literacy
Field Service Technician
Datamax Inc —Little Rock, AR
- $40,000 - $50,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
20h

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Representative - Remote Arkansas
Gainwell Technologies —Conway, AR
Handle Inbound calls from providers regarding CVO/Provider Enrollment. Candidates must be residents of Arkansas to be eligible for the remote position based in…
$27,200 - $38,900 a year
Lead Call Center Representative - Arkansas
Gainwell Technologies —Conway, AR
Monitor live and recorded calls to assess performance and provide timely, constructive feedback. Duties will include, but are not limited to, research and…
$32,700 - $46,700 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply
Customer Service Representative
IQventures —Dublin, OH
Minimum 6 months of customer service experience (call center preferred). *Pay: Starting $17.50/hour + Sign-On Bonus for applicants with 12+ months of call…
From $17.50 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center in conway, ar

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near conway, ar

Pharmacy Technician jobs in Little Rock, AR

Call Center Representative jobs in Little Rock, AR

Call Center Representative jobs in Conway, AR

Field Service Technician jobs in Little Rock, AR

Patient Services Representative jobs in Little Rock, AR

Customer Care Specialist jobs in Little Rock, AR

Communication Specialist jobs in Little Rock, AR

Call Center Representative jobs in Brockton, MA

Call Center Representative jobs in Hackensack, NJ

Call Center jobs in Queens, NY

Pharmaceutical Sales Representative jobs in Pittsburgh, PA

Call Center Representative jobs in Nashville, TN

Open Call jobs in New York, NY

Call Center Representative jobs in Minneapolis, MN

Sterile Processing Technician jobs in New Brunswick, NJ

Pharmacy Technician jobs in North Port, FL

Pharmacy Technician jobs in Aiken, SC

Pharmacy Technician jobs in Kissimmee, FL

It Technician jobs in San Bernardino, CA

Pharmacy Technician jobs in Pomona, CA

Director of Call Center

Summit Utilities Inc -
Little Rock, AR

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Vision insurance

Qualifications

Quality control corrective actions
Financial forecasting
Stakeholder engagement
Performance improvement leadership
Strategic management
Economics
Resource allocation (project management tasks)
SAP CRM
Bachelor's degree in communications
Managing teams in a customer support role
Bachelor's degree in finance
SAP
Coaching
Performance management strategy
Customer satisfaction tracking
Bachelor's degree in business
Leading financial planning
Bachelor's degree in economics
Metrics Reporting
Experience working in the energy & utilities sector
Talent acquisition strategy
Frontline customer support management
Crisis management (risk management strategy)
Leadership development
Finance
Executive-level budget management
Digital transformation
Inclusive leadership practices
Team development
Hiring

Full Job Description

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.

POSITION SUMMARY

The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.

The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.

PRIMARY DUTIES AND RESPONSIBILITIES

Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.
Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.
Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.
Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.
Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.
Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.
Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.
Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.
Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.
Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized.

EDUCATION AND WORK EXPERIENCE

Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.
At least 8+ years of total experience, utility preferred.

KNOWLEDGE, SKILLS, ABILITIES

Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.
Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.
Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.
Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.
Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.
Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.
Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.
Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.
Willingness to travel as required, utility or regulated industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

Quick Apply

Refine Your Search

call center jobs in conway, ar

Director of Call Center

Call Center Representative - Remote Arkansas

Call Center Representative - Conway, AR (Hybrid)

Lead Call Center Representative - Arkansas

Patient Service Rep- Little Rock Diagnostic Clinic - Call Center Medical Assistant

Patient Communications Specialist

Call Center Specialist

Customer Engagement Specialist

Outbound Customer Service Representative

Telemarketer - State Farm Agent Team Member

Call Center Specialist-Wire Operations

Telemarketer - State Farm Agent Team Member

Finance Portfolio Manager I / Customer Account Specialist

Manager, Central Referral Office (CRO) and Call Center

Escalation Manager - Customer Care Centers

Outbound Inside Sales Specialist

Centralized Non-Retail Pharmacy Technician - Arkansas, Onsite

Field Service Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center in conway, ar

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected