Top 16 Senior customer service representative Jobs in Coraopolis, Pa

Senior Client Service Manager - National
Highmark Inc. —Pittsburgh, PA
- Full-time
- Hybrid work
- No experience needed
- Mid-level
- Office
12d
Senior Customer Service Associate
Central Data Services (CDS) —Pittsburgh, PA
- Research
- Mid-level
- Office
SR CUSTOMER SERVICE REP - CHESWICK, PA
Packaging Corporation of America —Cheswick, PA
- $60,000 - $75,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Client Care Associate
FOREVER INC. —Pittsburgh, PA
- $17 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Senior Specialist, Client Enablement
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Research
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
Senior Client Operations Manager
Verisma —Pittsburgh, PA
- $75,000 - $85,000 a year
- Full-time
- HIPAA
- Databases
- High school diploma or GED
5d
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 5 years
- Office
- Finance
Senior Specialist, Client Service - BNY Investments
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Financial services
- Senior level
Senior Vice President, Client Service Executive
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
Senior Vice President, Client Processing Manager
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Office
- Bachelor's degree
- Recruiting
Licensed Escalations Representative Senior - PNC Wealth Management
PNC Financial Services Group —Pittsburgh, PA
- $52,500 - $87,500 a year
- Full-time
- Research
- Mentoring
- Data entry
- Wellness program
- Health savings account
Client Service Representative
Senior Helpers - New Kensington —New Kensington, PA
- $15 - $20 an hour
- Full-time
- Microsoft Outlook
- Caregiving
- Communication skills
- Paid training
- Dental insurance
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Pittsburgh, PA
- 5 years
- Research
- Travel

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Junior Team Lead - Full Time Opportunity
Northgate Collective —Bethel Park, PA
Provide day-to-day guidance and support to a small sales team. Collaborate with leadership to improve team performance and customer experience.
$900 - $1,500 a week
Quick Apply
7d
Wellness Center Lead – Consultative Sales & Client Coaching
BeBalanced Natural Hormone Weight Loss —Canonsburg, PA
*Drive Client Enrollments:* Lead prospective client consultations, understand each client’s goals and concerns, recommend appropriate solutions, confidently…
$60,000 - $80,000 a year
Quick Apply
1d

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Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
5d
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
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Senior Client Service Manager - National

Highmark Inc. -
Pittsburgh, PA

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Customer communication
Life & Health Insurance License

Full Job Description

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution. The incumbent manages groups and contracts generally spanning greater than 1,000. Includes National accounts, Labor groups, select commercial accounts, and strategic government, school, county, or city businesses. The accounts are generally non-standard and complex, involving multiple, custom products and benefit designs.

This is a hybrid based role in Pittsburgh, PA - 3 days a week onsite - T, W, TH.

ESSENTIAL RESPONSIBILITIES

Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
Assist in the preparation of benefit design analysis for specialized proposals and quotes.
Run financial reports or performs basic financial analysis on utilization data and market research and analysis.
Develop detailed specifications for implementation of new products for clients.
May conduct enrollment meetings during the account renewal process.
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts.
Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
Function as the primary contact for the resolution of the day to day account service issues.
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
Adapt procedures, processes to meet the more complex requirements of the position.
Provide direction to other incumbents.
Solve complex problems taking a broad perspective and developing innovative solutions.
Other duties as assigned or requested.

EDUCATION

Required

None

Substitutions

None

Preferred

None

EXPERIENCE

Required

3 or more years of related, progressive experience

Preferred

None

LICENSES AND CERTIFICATIONS

Required

State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire

Preferred

None

SKILLS

Service orientation
Diligence
Problem Solving
Communication
Drive for Results
Evaluates Critically
Influence, Persistence & Resilience
Planning and Organizing

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

WORK ENVIRONMENT

Is Travel Required?

Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

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Refine Your Search

senior customer service representative jobs in coraopolis, pa

Senior Client Service Manager - National

Senior Customer Service Associate

SR CUSTOMER SERVICE REP - CHESWICK, PA

Client Care Associate

Senior Specialist, Client Enablement

Senior Specialist, Client Operations

Senior Client Operations Manager

Senior Specialist, Client Processing Team Lead

Senior Specialist, Client Service - BNY Investments

Senior Vice President, Client Service Executive

Senior Vice President, Client Processing Manager

Licensed Escalations Representative Senior - PNC Wealth Management

Client Service Representative

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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