Top 49 Customer service coordinator Jobs in Cromwell, Ct

Service Coordinator
Advanced Window Systems LLC —Cromwell, CT
- $20 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
8d
Customer Service & Scheduling Coordinator Electrical Home Services
LIMITLESS ELECTRIC LLC —Windsor Locks, CT
- $23 - $28 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
8d
Customer Success Coordinator
Reliable Respiratory —South Windsor, CT
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
6d
Front Office Coordinator
Greystone retirement home —Portland, CT
- $20 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Strategic Customer Coordinator
Sunbelt Rentals, Inc. —North Haven, CT
- $23.52 - $32.34 an hour
- Full-time
- Spanish
- English
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply
4d
Customer Account Coordinator
Parksite —East Windsor, CT
- $25 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
Care Coordinator / Client Services Coordinator (Home Care)
Golden Years Homemakers & Companions, Inc. —Bristol, CT
- Full-time
- Mid-level
- Office
- Home Health
Quick Apply
Dental Patient Coordinator/ Customer Service Specialist
Manchester Dental Group —Manchester, CT
- $19 - $25 an hour
- Email
- Dental office
- Sales
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Support Coordinator - Dispatcher
NorcomCT —Naugatuck, CT
- $25 - $36 an hour
- Online Application
- Background check
- Clean driving record
- Microsoft Excel
- Profit sharing
- Disability insurance
Quick Apply
Client Relationship Coordinator
Alera Group —Wethersfield, CT
- $59,000 - $69,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
1d
Front Desk Coordinator I
Smile Doctors —East Hartford, CT
- Full-time
- Bilingual
- Writing skills
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
2d
Field Customer Support Coordinator
Ricoh —Rocky Hill, CT
- $19.46 - $24.51 an hour
- Overtime
- Hospitality
- High school
- Office
Coordinator, Client Services
ESPN —Bristol, CT
- $49,200 - $66,000 a year
- Overtime
- Spanish
- Customer service
- Mid-level
4h
Appointment Coordinator
Crowley Auto Group —Bristol, CT
- Computer skills
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Service Coordinator
AGSE Global Services LLC —Bloomfield, CT
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
14d
Customer Service Repair Coordinator
Mirion —Meriden, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Service Coordinator - Connecticut
AGSE Global Services LLC —Bloomfield, CT
- $50,000 - $60,000 a year
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Dispatcher| Scheduler | Travel Coordinator | 2nd Shift
Lindsey Limousine, Inc. —Windsor, CT
- $50,000 - $60,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Area Coordinator
Coversafe Inc —Thomaston, CT
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Construction experience
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
20h
Front Desk Coordinator
The Specialty Alliance —Avon, CT
- $18 - $27 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d

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Service Coordinator

Advanced Window Systems LLC -
Cromwell, CT

Quick Apply

Job Details

Full-time
$20 - $23 an hour
8 days ago

Qualifications

High school diploma or GED

Full Job Description

Are you looking to join an award-winning, family owned, Home Improvement organization? We are looking for you!

We are adding a service coordinator position to our top-notch service and scheduling team. As the Service Coordinator, you will be the central connection between customers, technicians, and internal teams for service needs related to windows, doors, showers, and bath products. You will own the service experience from the first customer contact through final follow-up—keeping schedules moving, information accurate, and customers informed every step of the way.

This role is ideal for someone who enjoys balancing people, priorities, and details in a fast-paced environment. The right candidate brings a calm, solutions-focused approach, strong follow-through, and the ability to turn service requests into smooth, positive customer experiences.

Because this position will also be cross-trained in the Production Department, it offers the opportunity to become a flexible, cross-functional team member who can jump in during peak workloads, vacations, and absences to help keep operations moving and customers supported.

Primary Responsibilities

Customer Service

Create a positive first impression by communicating with customers in a professional, courteous, and timely manner.
Manage incoming phone calls, emails, and customer inquiries with responsiveness and accuracy.
Listen actively to customer concerns, identify the next best step, and help resolve issues while protecting the customer experience.
Close the loop after service appointments by following up, confirming satisfaction, and addressing any outstanding concerns.

Scheduling & Service Coordination

Build and manage service schedules for windows, doors, showers, and bath products.
Optimize technician schedules to support timely arrivals, efficient routing, and productive service days.
Keep customers informed by confirming appointments, sharing arrival windows, and communicating schedule changes clearly.
Assess urgent requests, adjust priorities quickly, and coordinate schedule changes when service needs shift.
Set technicians up for success by providing complete work orders, accurate customer details, and any relevant service notes before each appointment.

Administrative Responsibilities

Maintain accurate customer records and service documentation.
Process warranty claims and service-related paperwork.
Update scheduling software and CRM systems.
Monitor open service requests and ensure timely completion.
Assist with departmental reporting and general administrative support.

Team Collaboration

Act as a communication hub between Sales, Installation, Production, and Service to keep work moving smoothly from handoff to completion.
Contribute ideas and support process improvements that enhance customer satisfaction, response times, and operational efficiency.
Build trusted working relationships across departments by communicating clearly, following through, and helping solve problems collaboratively.

Cross-Training & Production Support

Complete cross-training in the Production Department.
Assist Production team members during periods of high demand, employee absences, and vacations.
Provide administrative and operational support as needed to maintain workflow and ensure excellent customer service.
Demonstrate flexibility by contributing wherever needed to support company goals.

Qualifications

High school diploma or equivalent required.
Previous experience in customer service, scheduling, dispatching, or service coordination preferred.
Experience within home improvement, construction, manufacturing, or service industries is a plus.
Proficient with Microsoft Office and computer systems.
Experience with scheduling software or CRM systems preferred.

Skills & Competencies

Outstanding customer service skills
Excellent verbal and written communication
Strong organizational and multitasking abilities
High attention to detail
Professional phone etiquette
Problem-solving mindset
Ability to prioritize changing workloads
Team-oriented attitude
Dependable and adaptable
Positive, professional demeanor

What Success Looks Like

A successful Service Coordinator is someone customers can count on, technicians can trust, and teammates rely on to keep service work organized, responsive, and moving forward.

Creates a consistent, professional, and reassuring customer experience.
Keeps service schedules accurate, organized, and adaptable when priorities change.
Communicates clearly and proactively with customers, technicians, and internal teams.
Moves quickly and calmly when service priorities shift or urgent issues arise.

Supports coworkers across departments.
Contributes to a collaborative and positive workplace culture.

This is a hands-on coordination role for someone who enjoys solving problems, supporting customers, and keeping a busy service operation running smoothly.

Quick Apply

Refine Your Search

customer service coordinator jobs in cromwell, ct

Service Coordinator

Customer Service & Scheduling Coordinator Electrical Home Services

Customer Success Coordinator

Front Office Coordinator

Strategic Customer Coordinator

Customer Account Coordinator

Care Coordinator / Client Services Coordinator (Home Care)

Dental Patient Coordinator/ Customer Service Specialist

Customer Support Coordinator - Dispatcher

Client Relationship Coordinator

Front Desk Coordinator I

Field Customer Support Coordinator

Coordinator, Client Services

Appointment Coordinator

Service Coordinator

Customer Service Repair Coordinator

Service Coordinator - Connecticut

Dispatcher| Scheduler | Travel Coordinator | 2nd Shift

Area Coordinator

Front Desk Coordinator

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