Top 23 Desktop support technician Jobs in Crystal Lake Il

Desktop Support Technician
Follett Software, LLC —McHenry, IL
- Hybrid work
- Research
- Office
- Windows
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Field Support Technician
HCL Technologies Limited - Business Services —North Chicago, IL
- $42,000 - $68,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
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Senior Desktop Support Technician
Vistex BKV —Hoffman Estates, IL
- $75,000 - $90,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- 401(k)
Quick Apply
IT Desktop Support
Axiom Technologies —Buffalo Grove, IL
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Level III Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Work from home
- Opportunities for advancement
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Level I Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $35,000 - $41,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
- Opportunities for advancement
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Level II Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $41,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Work from home
- Opportunities for advancement
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IT Infrastructure Analyst
Senior Flexonics Bartlett —Bartlett, IL
- $65,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- 1 year
- Health savings account
- Disability insurance
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Desktop Support Engineer (Full-Time) Lake Forest – Illinois
Axiom Technologies —Lake Forest, IL
- Full-time
- Mid-level
- Windows
- 3 years
13d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Principal Computer Systems Analyst - Windows
Northrop Grumman —Rolling Meadows, IL
- $98,900 - $148,300 a year
- Overtime
- 3 years
- Master's degree
- High school diploma or GED
- Paid holidays
- Disability insurance
5d
Associate Technician
Insight Enterprises —Hanover Park, IL
- Bachelor of Science
- Office
- Windows
- Opportunities for advancement
- Retirement plan
8d
Tech & Sim Support Specialist
Chamberlain University —Addison, IL
- $38,894 - $68,341 a year
- Weekends as needed
- Laboratory
- Classroom
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
7d
Digital Support Specialist
Gordon Flesch Company —Geneva, IL
- $30.66 - $34.00 an hour
- Mid-level
- Organizational skills
- Ability to lift 75 pounds
- Wellness program
- Health insurance
Quick Apply
Cabling Associate
Align Communications —Long Grove, IL
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Paid time off
Quick Apply
18h
Services Technician-W2
Insight Enterprises —Hanover Park, IL
- Bachelor of Science
- Mid-level
- Office
- Opportunities for advancement
- Retirement plan
7d
Services Technician Sr-W2
Insight Enterprises —Hanover Park, IL
- $24 an hour
- Call employer
- Bachelor of Science
- Office
- Bachelor's degree
IT Tier 2 Support Technician
Novaspect, Inc. —Schaumburg, IL
- $30 - $34 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
14d

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Desktop Support Technician

Follett Software, LLC -
McHenry, IL

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Job Details

Qualifications

AI use case identification
AI-driven automation

Full Job Description

Company Overview:

Everything we do is for educators. We're partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students' lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

POSITION SUMMARY

We are looking for a Desktop Support Technician to join our team in McHenry, IL. This is a hands-on, hybrid role for someone early in their IT career who is eager to learn, grow, and build a strong foundation in end-user support. The person in this role will support employees across in-office, remote, and global environments, helping with hardware, software, SaaS applications, account access, device setup, troubleshooting, and day-to-day technical issues. We are looking for someone who enjoys helping people, likes solving problems, and wants to keep building their technical skills.

This role also requires someone who is comfortable supporting AI tools used across the business and has experience in using AI to work more efficiently, solve problems faster, and improve the support experience. The right candidate brings a strong work ethic, a service-first mindset, curiosity, and the ability to grow in a fast-moving environment.

POSITION SCOPE

Responsibilities

Provide day-to-day desktop and end-user support for employees across in-office, remote, and global environments

Install, configure, test, maintain, and troubleshoot laptops, monitors, mobile devices, printers, peripherals, operating systems, and other end-user technology

Research and resolve hardware, software, operating system, network, audio/video, and application issues in a timely and accurate manner

Support SaaS applications, user accounts, permissions, password resets, and onboarding/offboarding tasks

Assess needs for new tools, functions, and software applications, and recommend improvements to existing systems and workflows

Help support collaboration, productivity, and AI tools used across the organization, including basic troubleshooting and user adoption support for approved AI tools and workflows

Use AI tools appropriately in daily work to improve troubleshooting, research, documentation, knowledge sharing, and issue resolution

Create and maintain clear documentation for applications, configurations, support processes, issue resolution, and knowledge articles

Prepare reports, instructions, and user-facing documentation as needed to support consistent operations and end-user understanding

Serve as a liaison between employees and vendors by helping coordinate installations, issue resolution, and follow-up

Help ensure employees understand company policies and best practices related to the use of computers, networks, internet access, and business systems

Partner with internal teams to improve the employee support experience, maintain asset tracking and device standards, and escalate more complex issues when needed while keeping stakeholders informed

Other duties as assigned

QUALIFICATIONS

2-4 years of experience in desktop support, technical support, help desk, or a similar IT support role

CompTIA A+ and/or Network+ certification strongly preferred

Strong customer service mindset with a helpful, professional, and responsive approach

Experience supporting users in a SaaS-based environment

Experience working with remote, distributed, and global teams

Working knowledge of Windows and common desktop productivity tools

Comfort troubleshooting a wide range of end-user technology issues

Familiarity with identity and access tools, endpoint management, ticketing systems, and common collaboration platforms

Exposure to AI-enabled workplace tools or experience helping users adopt new technology

Strong communication skills and the ability to explain technical issues in plain language

Organized, dependable, and able to manage multiple support requests effectively

Eager to learn, open to feedback, and motivated to grow within IT support and operations

WORK ENVIRONMENT

This is a hybrid role based out of McHenry, IL with three (3) days per week in the office required.

Only open to candidates currently located in the United States and able to work without sponsorship.

Remote work requires a suitable space that provides a private and quiet workplace.

Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PHYSICAL REQUIREMENTS

Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.

Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.

Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials.

Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 20 pounds.

Travel requirements: Minimal (less than 10%)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EEO

Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: [email protected]

CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

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Refine Your Search

desktop support technician jobs in crystal lake il

Desktop Support Technician

Field Support Technician

Senior Desktop Support Technician

IT Desktop Support

IT Support Specialist

Level III Technician

Level I Technician

Level II Technician

IT Infrastructure Analyst

Desktop Support Engineer (Full-Time) Lake Forest – Illinois

Service Desk Technology Support Analyst

Principal Computer Systems Analyst - Windows

Associate Technician

Tech & Sim Support Specialist

Digital Support Specialist

Cabling Associate

Services Technician-W2

Services Technician Sr-W2

IT Tier 2 Support Technician

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