IT Field Engineer
Enhanced Computing Solutions —Sparks, MD
- $68,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Typing
- Health insurance
- Dental insurance
Quick Apply
Information Technology Specialist (Level 1)
Tandem Living —Lancaster, PA
- Full-time
- Office
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Polymer Concepts Technologies, Inc —Hanover, PA
- $32.69 - $36.06 an hour
- Computer science
- Computer Science
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
10d
Technology Support Specialist - Franklin & Marshall College
Franklin & Marshall College —Lancaster, PA
- $52,000 - $56,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
IT Support Specialist Level 3 (MSP)
ONE2ONE Inc. —Lancaster, PA
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
Technical Support Specialist (NE)
Syncreon —Middletown, PA
- On call
- Computer Science
- English
- Mid-level
Full-Time Help Desk/Resident IT Support
Homestead Village, Inc. —Lancaster, PA
- Full-time
- Driver's License
- Computer networking
- SharePoint
Quick Apply
1d
IT Engineer
WellSpan Hospitals in Carlisle, Newberry & Shrewsbury —Valley Green, PA
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
6d
IT Engineer
Emerus —Valley Green, PA
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
6d
Desktop Support Engineer (2 Months contract) Hanover -Pennsylvania
Axiom Technologies —Hanover, PA
- Full-time
- Mid-level
- Communication skills
Geek Squad Agent (Retail Store)
Best Buy —Lancaster, PA
- $15.00 - $18.75 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
12d
IT Support Engineer - II
Signal 13 MSP —Whiteford, MD
- $45,000 - $60,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
IT Support Specialist (on-site)
CNS Companies —Lititz, PA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
14d
IT Support Specialist II
Piccone IT Consulting, LLC —Shrewsbury, PA
- From $55,000 a year
- On call
- HIPAA
- Mid-level
- Office
- Continuing education credits
- Paid holidays
Quick Apply
IT Service Desk Analyst I
The Wenger Group —Lancaster, PA
- Full-time
- Research
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
1d
Product Support Specialist I
Teleosoft, Inc. —York, PA
- Full-time
- Office
- SQL
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Technical Support Rep I
Shentel —Lancaster, PA
- From $18 an hour
- Online Application
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Technical Instructional Design Specialist- Epic Radiant
Wellspan Health —York, PA
- Full-time
- Research
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
Help Desk Specialist
LCBC Church —Manheim, PA
- Weekends as needed
- Mid-level
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance

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it technician jobs near dallastown pa

IT Field Engineer

Enhanced Computing Solutions -
Sparks, MD

Quick Apply

Job Details

Full-time
$68,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
Work from home
Vision insurance

Qualifications

Phone communication
Typing
Client interaction via phone calls

Full Job Description

OVERVIEW

The number one goal of everyone in our team is to make our Clients exceptionally happy. The IT Field Engineer plays an important role in making sure that happens.

The IT Field Engineer handles escalated support requests for the Service Delivery Team, that require an onsite visit.

When help is needed the IT Field Engineer can turn to the Service Delivery Manager for guidance and support.

RESPONSIBILITIES & TASKS

CUSTOMER SERVICE

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced troubleshooting

USE OF OUR TICKETING SYSTEM

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation in well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

COMMUNICATION, REPORTING & RISK

Create and maintain documentation for on-site processes
Escalate tickets that require Service Delivery Manager support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

TEAM WORK

Follow the schedule provided by the Service Delivery Manager or Service Coordinator
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Manager

SKILLS AND ATTRIBUTES

DESIRED

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
Understanding of support tools, techniques and how technology is used to provide services
Understanding of operating systems, business applications, printing systems and network systems
Diagnosis skills of technical issues related of end-user hardware & software and network devices
Experience and knowledge of working with the Microsoft 365 Platform
Experience in workstation migrations
Experience working with vendors for expedited troubleshooting of hardware and software systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
The ability to keep up with & adapt to the fast-paced IT world

NICE TO HAVE

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

PERKS

We offer Health / Dental and Vision coverage
An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a Hybrid office)
Subscription to Cybrary.it
A High-Powered Laptop
A Proactive Approach to Ongoing Training to help you develop life-long skills

Salary: $68k - $70k

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Quick Apply

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