Top 356 Customer experience leader Jobs in Danbury, Ct

Lead Customer Service Rep
Hocon Gas —Danbury, CT
- $26 - $30 an hour
- No high school diploma
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Crew Leader, Restoration and Remediation
RDM Environmental —Jefferson Valley, NY
- Weekends as needed
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid time off
Quick Apply
9d
Lead Control Systems Technician II
Thermo Systems LLC —Connecticut
- $80,000 - $93,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Travel reimbursement
- Tuition reimbursement
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Lean Deployment Lead
ASML —Wilton, CT
- Full-time
- Engineering
- 3 years
- Travel
Switchgear Lead
Group CBS —Seymour, CT
- From $30 an hour
- Full-time
- Engineering
- ERP systems
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Manufacturing Group Leader CWW Nights
ASML —Wilton, CT
- Full-time
- 7 years
- Microsoft Office
- High school diploma or GED
13d
WF Optics Group Lead, Plano- CWW Front End Nights
ASML —Wilton, CT
- Full-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
2d
Facilities Project Leader
ASML —Wilton, CT
- Full-time
- CAD
- Engineering
- Mid-level
WF Optics Project Lead/Product Engineer
ASML —Wilton, CT
- Full-time
- Microsoft Outlook
- Bachelor of Science
- ERP systems
5d
Medical Technologist Lead - FT - Eve - Danbury
Northwell Health —Danbury, CT
- $36.53 - $67.90 an hour
- Full-time
- Hospital
- Mid-level
- 3 years
Quick Apply
Shift Leader
Papa Johns —Danbury, CT
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Installation & Operations Manager / Lead Installer
One Day Doors and Closets of Connecticut —Norwalk, CT
- $75,000 - $90,000 a year
- Full-time
- Carpentry
- Clean driving record
- Heavy lifting
- 401(k)
- Paid time off
Quick Apply
7d
Senior Project Lead - Operational Excellence Business Improvements
ASML —Wilton, CT
- Full-time
- Hybrid work
- 7 years
- Writing skills
- Office
Experienced Holiday Light Installer / Lead Technician | Full-Time Seasonal | $22.00+/hour | Mount
NY Landscape Lighting LLC —Mount Kisco, NY
- From $880 a week
- Overtime
- Construction site
- Customer service
- Mid-level
Quick Apply
Shift Leader
Papa Johns —Danbury, CT
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Lead Distribution Generalist (Part Time)
PUBLISHERS CIRCULATION FULFILLMENT —Peekskill, NY
- $20 an hour
- Part-time
- Background check
- Computer literacy
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Switchgear Lead
Group CBS —Seymour, CT
- From $30 an hour
- Monday to Friday
- Engineering
- ERP systems
- Ability to lift 50 pounds
Residential Lead HVAC Service Technician
Work With Your Handz —Danbury, CT
- $30 - $45 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
VP, Cyber Intelligence Leader
Synchrony —Stamford, CT
- $170,000 - $290,000 a year
- 18 years or older
- Computer Science
- Pass drug screening
- Work from home
5h
Residential Lead Plumber
Work With Your Handz —Danbury, CT
- $30 - $45 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply

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customer experience leader jobs near danbury, ct

Lead Customer Service Rep

Hocon Gas -
Danbury, CT

Quick Apply

Job Details

$26 - $30 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Phone communication
Service scheduling
Records management
Documentation Handling
Client interaction via phone calls

Full Job Description

Why This Role Matters

Every interaction a customer has with Hocon Gas shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You’ll Do

You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days:
You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

What You’ll Actually Do in Your First 30 Days

Learn EDP’s customer systems, routing processes, and service workflows through hands-on training
Begin handling inbound customer calls independently, with guidance on more complex issues
Partner with the General Manager to understand customer retention goals and current challenges
Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

High school diploma, GED, or equivalent experience
3-5 years of professional customer service experience
Comfort handling phone-based conversations with customers about service, billing, and scheduling
Ability to track details accurately across multiple systems and documents
Reliable attendance and the ability to follow established processes

Nice to Have

Experience in utilities, energy, logistics, or service-based industries
Familiarity with billing systems, route management, or customer account maintenance
Experience supporting retention, collections, or outbound calling campaigns
Prior administrative or office operations experience
Exposure to accounts payable or basic finance processes

What We Offer

Pay- $26-30 per hour, depending on experience

In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:

Medical, dental, and vision insurance options
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with company match
Tuition reimbursement
Employee Assistance Program (EAP)
Voluntary life, AD&D, and short-term disability coverage
Paid holidays and time off
$50,000 basic life/AD&D and long-term disability at no cost
Propane discount

Our Culture

We believe people do their best work when they’re supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that’s how we show up for our customers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer experience leader jobs in danbury, ct

Lead Customer Service Rep

Crew Leader, Restoration and Remediation

Lead Control Systems Technician II

Lean Deployment Lead

Switchgear Lead

Manufacturing Group Leader CWW Nights

WF Optics Group Lead, Plano- CWW Front End Nights

Facilities Project Leader

WF Optics Project Lead/Product Engineer

Medical Technologist Lead - FT - Eve - Danbury

Shift Leader

Installation & Operations Manager / Lead Installer

Senior Project Lead - Operational Excellence Business Improvements

Experienced Holiday Light Installer / Lead Technician | Full-Time Seasonal | $22.00+/hour | Mount

Shift Leader

Lead Distribution Generalist (Part Time)

Switchgear Lead

Residential Lead HVAC Service Technician

VP, Cyber Intelligence Leader

Residential Lead Plumber

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