Top 3429 Site lead Jobs in Davie, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Admissions Representative – Behavioral Health & Recovery Center
Quadrant Health Group —Boca Raton, FL
- $65,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist
ROSE PAVING LLC —Sunrise, FL
- $60,000 - $65,000 a year
- Mid-level
- Windows
- 2 years
Quick Apply
Sales Engineer
Neenah Foundry Company —Medley, FL
- Weekends as needed
- Background check
- Pass drug screening
- US work authorization
Legal Administrative Services Supervisor
Ricoh —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
AutoCAD Lead Drafter
List Industries Inc —Deerfield Beach, FL
- $55,000 - $65,000 a year
- Full-time
- AutoCAD
- Management
- CAD
- Health insurance
- Dental insurance
Quick Apply
Environmental Field Technician / Inspector
AERIS —Margate, FL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Mid-level
- Health insurance
- 401(k)
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Intermediate/Advanced MOT - Ft. Lauderdale SS
Spartan Safety Services —Fort Lauderdale, FL
- $17 - $19 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
Lead Gardener
Little River Cooperative —Miami, FL
- From $30 an hour
- Part-time
- Google Workspace
- Clean driving record
- Mid-level
- Relocation assistance
- Employee discount
Quick Apply
7d
Construction Manager
Senior Proof Inc. —Sunrise, FL
- $70,000 - $80,000 a year
- Full-time
- Construction site
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
Licensed Medicare Sales Agent
KAUFFMAN INSURANCE GROUP LLC —Coral Springs, FL
- $50,000 - $100,000 a year
- Full-time
- Spanish
- HIPAA
- No experience needed
- Paid time off
Quick Apply
BIM / 3D Design Manager (Water / Wastewater – Desalination) – Bilingual Spanish
Ardurra Group, Inc. —Miami, FL
- Spanish
- Civil engineering
- Management
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Lead Installer Stone
Cosentino —Miami, FL
- $45,000 - $50,000 a year
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Plumbing & Fire Protection Project Manager / Senior Designer
Elite Engineering Group, LLC —Broward County, FL
- $75,435.65 - $100,000.00 a year
- Full-time
- Remote
- Management
- Organizational skills
- Senior level
- Health insurance
Quick Apply
8h
Bilingual Outside Sales Consultant (North Broward County)
All Florida Paper LLC —Boca Raton, FL
- $75,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
Quick Apply
Arborist Foreman & Field Operations Manager
Manley Tree Service —Fort Lauderdale, FL
- $70,622.12 - $75,000.00 a year
- Full-time
- Customer service
- Mid-level
- Driver's License
- Paid holidays
- Paid time off
Quick Apply
4d
Architect
Miami First Remodeling —Oakland Park, FL
- $1,750 a week
- Full-time
- Background check
- Spanish
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Kitchen and Bath Designer
Allied Kitchen and Bath —Wilton Manors, FL
- Email
- Microsoft Word
- Microsoft Excel
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sales Director - Audio Visual, Event Technology
Pinnacle Live —Miami, FL
- Writing skills
- 3 years
- Hotel
- Dental insurance
- Paid time off
Quick Apply
Manager II, Technical Accounting
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- CPA
- 5 years
- Research
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

site lead jobs in davie, fl

Remote Contact Center Supervisor

Admissions Representative – Behavioral Health & Recovery Center

IT Support Specialist

Sales Engineer

Legal Administrative Services Supervisor

AutoCAD Lead Drafter

Environmental Field Technician / Inspector

Intermediate/Advanced MOT - Ft. Lauderdale SS

Lead Gardener

Construction Manager

Licensed Medicare Sales Agent

BIM / 3D Design Manager (Water / Wastewater – Desalination) – Bilingual Spanish

Lead Installer Stone

Plumbing & Fire Protection Project Manager / Senior Designer

Bilingual Outside Sales Consultant (North Broward County)

Arborist Foreman & Field Operations Manager

Architect

Kitchen and Bath Designer

Sales Director - Audio Visual, Event Technology

Manager II, Technical Accounting

I want to receive the latest job alert for site lead in davie, fl

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