Top 161 helpdesk support Jobs in davie fl

IT Specialist
The Computer GuyZ —Coral Springs, FL
- $15 - $20 an hour
- Full-time
- Background check
- Software troubleshooting
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior / Level 2 Helpdesk Engineer
IT In Motion —Davie, FL
- $60,000 - $72,000 a year
- Full-time
- Windows
- Driver's License
- Mentoring
- Mileage reimbursement
- Paid holidays
Quick Apply
2d
Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
Quick Apply
8d
Office Administrator
Orkin —Fort Lauderdale, FL
- $18 - $22 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Member Solutions (Contact/Call) Center - Banker
Power Financial Credit Union —Pembroke Pines, FL
- From $20 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Wellness program
Quick Apply
Helpdesk Support
VITAS Healthcare —Miramar, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT HELPDESK ENGINEER
L7 Solutions —Plantation, FL
- $30,000 - $60,000 a year
- Full-time
- Spanish
- Computer science
- Azure
- Health insurance
- Cell phone reimbursement
Help Desk Analyst (Fort Lauderdale, FL)
World Travel Holdings Inc —Fort Lauderdale, FL
- $24 - $26 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
IT Desktop Support
Axiom Technologies —Sunrise, FL
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Field Support Technician
ICBD —Lauderdale Lakes, FL
- $70,000 - $75,000 a year
- Weekends as needed
- Azure
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
First Cost Account Coordinator (Branded)
BBC International LLC —Boca Raton, FL
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
IT Support
Luzete Solutions —Miami, FL
- $3,400 - $5,400 a month
- Full-time
- Hybrid work
- Windows
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
13d
IT Support Specialist
Entech Computer Services LLC —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
5d
Helpdesk Tier 1
TGIPOWER LLC —Boca Raton, FL
- $50,000 - $60,000 a year
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Coral Springs, FL
- $45,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
IT Technician
Madaverte Solutions —Miami, FL
- $4,100 - $5,100 a month
- Full-time
- Hybrid work
- Google Workspace
- Windows
- In-person
- Paid training
- Opportunities for advancement
Quick Apply
13d
Help Desk Support Engineer
Booz Allen —Doral, FL
- $86,800 - $198,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Flexible spending account
Technician, IT Concierge
Breezeline —Miramar, FL
- Full-time
- Google Workspace
- Mid-level
- Analysis skills
- On-the-job training
6d
IT Support Specialist
Legends Global —Fort Lauderdale, FL
- Extended hours
- Azure
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Helpdesk Tier 2
TGIPOWER LLC —Boca Raton, FL
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for helpdesk support in davie fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near davie fl

Help Desk Analyst jobs in Fort Lauderdale, FL

Desktop Support Technician jobs in Coral Springs, FL

IT Support Specialist jobs in Fort Lauderdale, FL

Branch Manager jobs in Fort Lauderdale, FL

IT Support jobs in Lauderdale Lakes, FL

Concierge jobs in Miramar, FL

Helpdesk Support jobs in Boca Raton, FL

IT Technician jobs in Coral Springs, FL

IT Technician jobs in Miami, FL

Call Center Representative jobs in Pembroke Pines, FL

IT Support jobs in Sunrise, FL

Tier 1 Help Desk jobs in Virginia

Help Desk Analyst jobs in Remote

Hotel Front Desk jobs in Louisville, Ky

Entry Level It Help Desk jobs in Los Angeles, Ca

Help Desk Analyst jobs in Brooklyn, Ny

Help Desk Analyst jobs in Fayetteville, Ar

Help Desk Analyst jobs in Woodside, Ny

Entry Level It Technical Support jobs in Florida

Desktop Support Technician jobs in Shelton, Ct

IT Specialist

The Computer GuyZ -
Coral Springs, FL

Quick Apply

Job Details

Full-time
$15 - $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching

Qualifications

Microsoft Windows Server
Software troubleshooting
Confidential Clearance
Windows
High school diploma or GED
Driver's License
Computer networking
Help desk
VPN

Full Job Description

It Specialist

Position:
This position will provide hands-on and remote support to users by isolating, troubleshooting, and diagnosing customer issues. Applicants should be confident and comfortable when assisting users. Excellent verbal and written communication skills are demanded as well as the ability to exhibit a high level of comfort while interacting directly with technical and non-technical customers.

Duties:

First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or ticketing system.

Issue Triage and Resolution: Diagnose and troubleshoot technical issues reported by users. This can include problems related to software, hardware, network connectivity, and user accounts.

Documentation: Document all reported incidents and their resolutions accurately in a ticketing system. This documentation is crucial for tracking issues, analyzing trends, and creating knowledge base articles for future reference.

Basic Technical Support: Provide guidance and assistance to users on basic technical tasks such as password resets, account unlocks, software installations, and printer configurations.

User Training and Education: Educate users on how to use various software applications and IT systems effectively. This may involve providing training materials, conducting small group training sessions, or creating instructional videos.

Escalation Management: Escalate unresolved issues to Tier 2 or Tier 3 support teams according to established procedures. Provide detailed information about the issue and steps taken for troubleshooting to facilitate a smooth escalation process.

Remote Support: Utilize remote desktop tools to assist users with technical issues on their computers. This allows for efficient troubleshooting without the need for physical presence.

Hardware and Software Inventory Management: Maintain accurate records of hardware and software inventory. This includes tracking equipment assignments, software licenses, and ensuring compliance with organizational policies.

Customer Service: Deliver excellent customer service by being courteous, patient, and empathetic towards users, regardless of their technical expertise. Strive to ensure a positive user experience throughout the support interaction.

Proactive Maintenance: Identify potential issues before they escalate by monitoring systems for abnormalities, conducting routine maintenance tasks, and applying software patches and updates as needed.

Adherence to SLAs: Adhere to service level agreements (SLAs) by responding to and resolving tickets within the specified timeframe. Communicate proactively with users if there are any delays in resolution.

Continuous Improvement: Seek opportunities for process improvement and efficiency gains within the helpdesk environment. Provide feedback on common issues and suggest improvements to knowledge base articles or training materials.

Onsite Assistance: Respond to requests for onsite support when issues cannot be resolved remotely or require physical inspection or intervention.

Hardware Troubleshooting: Diagnose hardware issues such as malfunctioning computers, printers, scanners, and other peripherals. This may involve disassembling and reassembling hardware components or coordinating with hardware vendors for repairs or replacements.

Software Installation and Configuration: Assist with the installation, configuration, and troubleshooting of software applications on users' computers. This can include operating system upgrades, software patches, and driver installations.

Peripheral Setup: Set up and configure peripherals such as printers, scanners, and external drives for users. Troubleshoot connectivity issues and ensure proper integration with users' systems.

Network Connectivity: Troubleshoot network connectivity issues by checking cables, switches, and routers. Assist users in connecting to wired or wireless networks and troubleshooting internet connectivity problems.

User Training: Provide hands-on training to users on how to perform basic tasks such as connecting to Wi-Fi networks, setting up email accounts, and using peripheral devices.

Equipment Deployment: Assist with the deployment of new hardware and software assets to users' workstations. This may involve unpacking equipment, connecting cables, and configuring settings according to organizational standards.

Physical Security: Ensure the physical security of IT assets by implementing measures such as cable management, equipment labeling, and adherence to access control policies.

Equipment Maintenance: Perform basic maintenance tasks on IT equipment, such as cleaning keyboards, monitors, and other peripherals to ensure proper functionality and longevity.

Health and Safety Compliance: Adhere to health and safety guidelines when providing onsite support, especially when handling equipment that may pose risks such as electrical hazards or ergonomic issues.

*Additional Important Information:
Please note that this position as a condition of employment requires:

A strong background check with state and federal regulations.

A valid, active driver’s license

A reliable form of transportation

Coral Springs is our headquarters and in-person interview location. We have several locations for which we provide hands-on services and you will be assigned to various sites as needed. Sites may be in Miami-Dade, Broward, or West Palm Beach. Schedule and Site assignments are published weekly.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 2 years (Preferred)
Windows: 2 years (Preferred)

Security clearance:

Confidential (Preferred)

Ability to Commute:

Coral Springs, FL 33065 (Required)

Ability to Relocate:

Coral Springs, FL 33065: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in davie fl

IT Specialist

Senior / Level 2 Helpdesk Engineer

Technology Service Center Analyst II

Office Administrator

Member Solutions (Contact/Call) Center - Banker

Helpdesk Support

IT HELPDESK ENGINEER

Help Desk Analyst (Fort Lauderdale, FL)

IT Desktop Support

IT Field Support Technician

First Cost Account Coordinator (Branded)

IT Support

IT Support Specialist

Helpdesk Tier 1

Desktop Support Technician

IT Technician

Help Desk Support Engineer

Technician, IT Concierge

IT Support Specialist

Helpdesk Tier 2

I want to receive the latest job alert for helpdesk support in davie fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected