Top 18 Help desk technician Jobs in Davis, Ca

Help Desk Technician 1
Clark Pacific —Woodland, CA
- $24 - $28 an hour
- 8 hour shift
- Computer science
- Computer Science
- Construction site
- Dental insurance
- Flexible spending account
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IT Helpdesk Technician
Novate Solutions —West Sacramento, CA
- $25 - $35 an hour
- Part-time
- Background check
- Google Workspace
- Azure
- Health insurance
- 401(k)
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IT Help Desk Specialist
SitelogIQ —Sacramento, CA
- $28 - $36 an hour
- Hybrid work
- Computer Science
- Office
- 1 year
- Paid holidays
- Disability insurance
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Remote Help Desk Technician
CASA Sacramento —Sacramento, CA
- $39,600 - $48,500 a year
- Full-time
- Remote
- Mid-level
- Communication skills
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13d
Sr. Help Desk Technician
BRS —Sacramento, CA
- $122,000 - $132,000 a year
- Full-time
- Windows
- Mentoring
- Senior level
- Profit sharing
- Paid holidays
10d
IT, Implementation, and Support Technician I
4Insite, LLC —Sacramento, CA
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
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6d
INFORMATION TECHNOLOGY ASSOCIATE
Department of Pesticide Regulation —Sacramento County, CA
- $4,935 - $8,740 a month
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
12d
Software Technician
Big Hairy Dog Information Systems —Sacramento, CA
- Inventory management
- Mid-level
- Windows
HYDROELECTRIC PLANT TECHNICIAN I
Department of Water Resources —Sacramento County, CA
- $6,759 - $8,873 a month
- Full-time
- Hybrid work
- Background check
- Driving
- Travel
- Free parking
12d
Field Service Technician
ATS Automation Tooling Systems Inc. —Woodland, CA
- Microsoft Excel
- Microsoft Outlook
- Sales
10d
Hydroelectric Plant Technician II
Department of Water Resources —Sacramento County, CA
- $9,004 - $11,867 a month
- Full-time
- Hybrid work
- Background check
- Mid-level
- Driving
- Free parking
12d
Maintenance Technician
JSR HOSPITALITY —Fairfield, CA
- $21 - $25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
12d
Maintenance Technician Full Ti-105010
ESA Management, LLC —Rancho Cordova, CA
- $22 an hour
- Basic math
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
10d

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IT Help Desk Technician II
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Take support calls and call center escalations. Minimum 3-5 years’ experience as an IT help desk technician, or equivalent demonstrated skill levels.
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IT Help Desk Specialist
SitelogIQ —Sacramento, CA
Associate's degree in Information Technology, Computer Science, or a related field is typically required. 1 to 2 years of help desk, desktop support, technical…
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Help Desk Technician 1

Clark Pacific -
Woodland, CA

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Job Details

$24 - $28 an hour

Benefits

Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Life insurance

Qualifications

Spreadsheets
Employee relationship building
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Desktop applications
SharePoint
Productivity software
Desktop administration
IT department experience

Full Job Description

Clark Pacific is in the midst of expansion projects that has promoted company growth. This growth (additional employees, additional equipment, expansion projects, additional office locations) necessitates enablement and support staff. The growth plan now includes admin offices in Phoenix and Boise, a new plant location being built in Coolidge, AZ and another plant location on the roadmap. This new Help Desk Technician role would provide onboarding and technology support to current and new office locations as well as the additional employees assigned to each workspace.

At Clark Pacific, the IT Help Desk Technician I serves as the primary point of contact for employees seeking technical support across the organization. Working within the Information Technology team, this role is responsible for supporting and maintaining end-user devices, troubleshooting hardware and software issues, and ensuring employees have the tools and technology needed to perform their work effectively. The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the company.

Competitive Pay Range: $24.00/hr. - $28.00/hr. depending on experience

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

Exercise a high level of professionalism and confidentiality when working with staff, systems, and proprietary information.
Serve as the primary point of contact for end users seeking IT support across the organization.
Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.
Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.
Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.
Support the deployment of new computers, hardware projects, and system upgrades.
Install and maintain software applications and perform updates to software releases.
Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.
Coordinate with third-party vendors and IT service providers when additional support is required.
Follow established procedures for employee onboarding and offboarding related to system access and equipment.
Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.
Other duties as assigned.

Skills and Abilities

Exceptional communication skills, both written and verbal, as well as effective listening and engagement with all levels of the organization.
Ability to build strong relationships and engage and motivate teams representing diverse backgrounds and viewpoints; exceptionally collaborative.
Ability to maintain attentiveness to detail and accuracy throughout involvement in multiple projects without losing sight of goals and deadlines.
Excellent organization skills to drive topics with multiple stakeholders/interests.
Problem solving skills that aim to remedy and prevent reoccurrence.
Comfortable escalating issues while maintaining positive relationships with team members and other organizations.
Passionate about Clark Pacific’s vision and mission; able to promote, demonstrate, and communicate the mission, values and core competencies of Clark Pacific to others.
Able to exercise appropriate discretion when handling confidential and/or sensitive information.
Display willingness and interest in stepping up into greater leadership role if the situation requires or the opportunity presents itself.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Proficient with Microsoft Excel, and Microsoft Office Suite programs

Key Interfaces:

Internal
- IT Manager
- IT Department
- Clark Pacific Employees
External
- IT Vendors

Key Metrics and Deliverables

Mean time to Resolution (MTTR): management and resolution of help desk tickets per established service legal guidelines with a goal of resolution under 8 hours.
Policy/Procedures: 90% adherence to established policy and procedures including system availability, onboarding/off-boarding employee systems.

Work Environment

Primary work environments include Clark Pacific offices and manufacturing facilities. Occasional work in construction office/trailer at CP job sites.
Requires the ability to lift, move and install computer equipment including PCs, servers, network gear, etc. Installation requires the ability to crawl under desks, work in ceilings and under floors, etc.
There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
There will be periodic exposure to outside weather conditions, including extreme cold and extreme heat, wet and/or humid environments.

Physical Demands

Frequent: Sitting at desk, utilizing computers and phones, standing and
walking
Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements
Occasional: Business travel, (5%). Bending squatting, stooping,
reaching, pushing, pulling, and lifting.

Qualifications

Minimum of 2 years of IT Help Desk or technical support experience
Experience supporting desktop and server operating systems.
Experience supporting enterprise software and productivity tools such as Microsoft Office and SharePoint.
Bachelor’s degree in management information systems, Computer Science, or related field, or equivalent experience preferred.

Core Values

Determination: Meet challenges head on
Innovation: Always look for better
Well-Being: Seek the success, health, and happiness of all

Benefits

Competitive compensation, paid weekly
Health, Dental, and Vision Insurance, including Kaiser and VSP options
Medical FSA
Dependent Care FSA
Employer-paid life insurance
Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life Insurance
401k matching: 100 percent of the first 3 percent, then 50 percent of the next 2 percent

Benefits are subject to a waiting period.

Experience

Required

2 year(s): Bachelor’s degree in MIS or Computer Science or equivalent experience is required. Minimum 2 years in IT Help Desk Support is required. Experience with desktop and server operating systems is required. Extensive application support experience of Microsoft Office, SharePoint is required. Experience administering Revit, Tekla, Viewpoint, Bluebeam and other applications used in construction strongly desired

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

help desk technician jobs in davis, ca

Help Desk Technician 1

IT Helpdesk Technician

IT Help Desk Specialist

Remote Help Desk Technician

Sr. Help Desk Technician

IT, Implementation, and Support Technician I

INFORMATION TECHNOLOGY ASSOCIATE

Software Technician

HYDROELECTRIC PLANT TECHNICIAN I

Field Service Technician

Hydroelectric Plant Technician II

Maintenance Technician

Maintenance Technician Full Ti-105010

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