Top 356 Quality assurance lead Jobs in Denton, Tx

Quality Assurance Lead
Shield HealthCare —Carrollton, TX
- $80,000 - $93,500 a year
- Full-time
- HIPAA
- Databases
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
4d
Commercial Account Executive-Facility Services
Whitlock Building Services —Grapevine, TX
- $60,095.13 - $72,372.63 a year
- Full-time
- Hybrid work
- Background check
- 3 years
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Project Manager
Ziglift Material Handling —Fort Worth, TX
- $70,000 - $90,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Quality Manager - Fabrication
Victaulic —Justin, TX
- Full-time
- 8 years
- Senior level
- Leadership
HVAC Service/Sales Manager
Comfort Land —Grapevine, TX
- $75,000 - $150,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Relocation assistance
Quick Apply
ER Facility Administrator / Nurse Manager
TotalCare —Denton, TX
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
BrightPath Behavior —Flower Mound, TX
- $85,000 - $97,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Continuing education credits
- Relocation assistance
Quick Apply
2d
Vice President of Engineering and Design
Landmark Structures —Southlake, TX
- From $200,000 a year
- Engineering
- Analysis skills
- Bachelor's degree
Quick Apply
Regional Sales Director - Life Insurance (Bilingual)
Pan-American Life Insurance Group —Texas
- $70,000 - $115,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Water Modeling & Planning Squad Leader
Garver —Frisco, TX
- Call employer
- Supervising experience
- Bachelor's degree
- Mentoring
- Wellness program
Quick Apply
DFW - CMT Project Manager
Terradyne Engineering, Inc. —Carrollton, TX
- Full-time
- Microsoft Word
- Background check
- Construction site
- Paid holidays
- Health insurance
Quick Apply
Director of Nursing
VISTA RIDGE NURSING AND REHABILITATION —Lewisville, TX
- $88,277.08 - $120,000.00 a year
- Full-time
- Nursing
- RN License
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Facility Administrator / Nurse Manager
TotalCare —Carrollton, TX
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
North Texas Facilities Team Leader
Garver —Frisco, TX
- Call employer
- 3 years
- Travel
- Accounting
- Wellness program
Quick Apply
Telecom Integration Quality Auditor
Telamon —Denton, TX
- 12 hour shift
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Manufacturing Production Manager
NOW CFO —Frisco, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Engineering
- Ability to lift 50 pounds
Quick Apply
Data Architect / QA Lead (SS21)
Vaco by Highspring —Addison, TX
- $100 - $130 an hour
- Contract
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Applications Supervisor
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Computer Science
- 5 years
- English
- Continuing education credits
- Health insurance
Quick Apply
9d
Support and Staging Engineer
SIMStation Inc —Carrollton, TX
- Full-time
- No education required
- Laboratory experience
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Lead Teacher
The Goddard School of Corinth, TX —Corinth, TX
- Full-time
- Classroom
- CPR Certification
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for quality assurance lead in denton, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance lead jobs near denton, tx

Board Certified Behavior Analyst jobs in Flower Mound, TX

Project Manager jobs in Carrollton, TX

Manufacturing Manager jobs in Frisco, TX

Quality Auditor jobs in Denton, TX

Director Of Nursing jobs in Lewisville, TX

Facilities Manager jobs in Carrollton, TX

Regional Sales Director jobs in Texas

Project Manager jobs in Fort Worth, TX

Food Quality Assurance jobs in Minneapolis, MN

Quality Control Analyst jobs in New York, NY

Quality Assurance Manager jobs in Remote

Quality Assurance Manager jobs in Conway, AR

Quality Assurance Manager jobs in Milton, VT

Quality Analyst jobs in Indianapolis, IN

Quality Assurance Manager jobs in Henderson, NV

Program Manager Healthcare jobs in Chicago, IL

Board Certified Behavior Analyst jobs in Minnesota

Management Analyst jobs in Washington, DC

Analyst jobs in Baton Rouge, LA

Board Certified Behavior Analyst jobs in Clark County, NV

Quality Assurance Lead

Shield HealthCare -
Carrollton, TX

Quick Apply

Job Details

Full-time
$80,000 - $93,500 a year
4 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Defect resolution root cause analysis
Spreadsheets
Microsoft Teams
Presentation creation
Productivity software
Clinical confidentiality policies
Cross-functional communication

Full Job Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Quality Assurance Lead in Valencia, CA or Carrollton, TX. The Quality Assurance Lead is responsible for driving continuous improvement across the Contact Center by advancing the organization’s Quality Assurance program and promoting a culture of service excellence. This role partners closely with operations, training, workforce management, compliance, and other business leaders to enhance the customer experience, improve operational performance, identify efficiencies and reduce costs through data-driven insights, process improvement, coaching, and innovation. In addition to evaluating customer interactions and ensuring regulatory compliance, this position serves as the subject matter expert for quality strategy, helping shape policies, standards, and initiatives that elevate organizational performance and customer satisfaction.

JOB RESPONSIBILITIES:

Lead the ongoing evolution of the Contact Center Quality Assurance program by identifying opportunities to improve customer experience, operational efficiency, quality outcomes, and cost effectiveness through data analysis, innovation, process improvement, and cross-functional collaboration.
Own the development, implementation, and continuous improvement of quality standards, scorecards, evaluation methodologies, calibration processes, and QA guidelines to support organizational objectives.
Monitor inbound and outbound calls to assess service quality, communication skills, adherence to scripts, and compliance with policies.
Evaluate agent performance using scoring rubrics, QA tools, and call‑recording systems.
Provide actionable feedback to agents and supervisors through coaching sessions, written evaluations, and performance reports.
Identify trends and training needs by analyzing call data, customer feedback, and recurring service issues.
Collaborate with training and operations teams to refine scripts, workflows, and customer service standards.
Identify root causes of quality and operational challenges and lead initiatives that improve customer experience, streamline workflows, reduce costs, and increase organizational effectiveness.
Maintain QA databases and dashboards to ensure accurate and up‑to‑date performance records.
Monitor and enforce HIPAA compliance during all customer interactions involving PHI, ensuring agents follow privacy, security, and disclosure protocols.
Report potential HIPAA violations and partner with compliance teams to address risks and implement corrective actions.
Participate in calibration sessions to ensure scoring consistency across the QA team.
Lead the continuous improvement of the Contact Center Quality Assurance program by identifying opportunities to enhance evaluation methodologies, coaching effectiveness, operational efficiency, and the overall customer experience.
Design, implement, and maintain quality initiatives, standards, scorecards, and evaluation processes that align with organizational goals and evolving business needs.
Analyze quality, operational, and customer experience data to identify trends, root causes, and actionable recommendations that improve performance and inform leadership decision-making.
Partners with operations, training, workforce management, compliance, and other departments to identify process improvement opportunities that enhance customer satisfaction while increasing operational efficiency.
Identify opportunities to reduce operational costs through process improvements, automation, elimination of waste, and reduction of avoidable customer contacts while maintaining or improving service quality.
Champion initiatives that improve the overall customer experience by identifying service gaps, reducing customer effort, and promoting consistent service excellence.
Evaluate and recommend new quality technologies, automation tools, speech analytics, artificial intelligence, and reporting capabilities that improve effectiveness and efficiency of the Quality Assurance program.
Lead quality-related projects from planning through implementation, coordinating cross-functional efforts to successfully deliver measurable business improvements.
Serve as the Quality Assurance subject matter expert by providing strategic guidance and recommendations to leadership regarding customer experience, quality trends, operational performance, and process improvement opportunities.
Establish and monitor key quality performance indicators, measuring the effectiveness of quality initiatives and recommending adjustments based on results.

QUALIFICATIONS:

Bachelor’s degree in a related field is preferred, or an equivalent combination of education, training, and relevant professional experience.
3+ years’ experience in a call center environment, preferably in a QA, coaching, or leadership role.
Proficiency in Microsoft 365 (excel, PowerPoint, Word, SharePoint, Teams).
Advanced proficiency in Microsoft Excel and experience creating reports and performance analytics.
Demonstrated experience analyzing operational and customer experience data to identify trends, root causes, and performance improvement opportunities.
Strong understanding of contact center operations, customer service principles, quality assurance methodologies, and performance metrics.
Proven ability to influence others and drive change through collaboration, coaching, and data-driven recommendations without direct supervisory authority.
Experience leading or participating in cross-functional process improvement initiatives.
Excellent analytical, critical thinking, and problem-solving skills.
Strong project management and organizational skills with the ability to manage multiple priorities and initiatives simultaneously, responding to changing business needs.
Excellent written, verbal, and presentation skills, with the ability to communicate effectively at all levels of the organization.
Experience with contact center technologies such as Genesys Cloud, CRM platforms, QA software, call-recording systems, speech analytics, and workforce optimization tools preferred.
Working knowledge of AI-enabled quality monitoring, speech analytics, automation, or customer experience technologies preferred.
Knowledge of HIPAA regulations and best practices related to the protection of PHI.
Ability to exercise sound judgement, maintain confidentiality, and handle sensitive information with professionalism.

SALARY & BENEFITS:

$80k - $93,500k
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Quick Apply

Refine Your Search

quality assurance lead jobs in denton, tx

Quality Assurance Lead

Commercial Account Executive-Facility Services

Project Manager

Quality Manager - Fabrication

HVAC Service/Sales Manager

ER Facility Administrator / Nurse Manager

Board Certified Behavior Analyst (BCBA)

Vice President of Engineering and Design

Regional Sales Director - Life Insurance (Bilingual)

Water Modeling & Planning Squad Leader

DFW - CMT Project Manager

Director of Nursing

Facility Administrator / Nurse Manager

North Texas Facilities Team Leader

Telecom Integration Quality Auditor

Manufacturing Production Manager

Data Architect / QA Lead (SS21)

Applications Supervisor

Support and Staging Engineer

Lead Teacher

I want to receive the latest job alert for quality assurance lead in denton, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected