Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.
This role is classified as Exempt and is a Professional I. The hiring range is $89,364.15 – $111,705.20
Essential Duties and Responsibilities
- Interprets and administers U.S. Department of Housing and Urban Development's (HUD) regulations and DHA established policies and procedures for HCV.
- Programs. Provides and explains contracts to housing provider and understands program participant's obligations.
- Conducts and oversee inspections, inspection files and documents in accordance with HUD SEMAP guidelines/DHA polices and procedures.
- Responsible for supervising assigned staff to ensure daily goals, priorities and customer service needs are met while maintaining all quality and safety standards.
- Ensures that all annual, special, initial, complaint and emergency and other inspections are scheduled and completed in a timely manner and conducted in accordance with HQS guidelines.
- Reviews, monitors and resolves all applicable damage claims, lead based paint and mold related issues. Develops a thorough understanding of related policy issues and guidelines related to HQS/National Standards for the Physical Inspection of Real Estate (NSPIRE) inspections.
- Supervises assigned inspection staff and oversees processes in the following areas: damage claims, lead based paint compliance, HQS/National Standards for the Physical Inspection of Real Estate (NSPIRE), rent reasonableness, execution of HAP contracts and related leasing documents. Monitors housing provider and participant HQS/National Standards for the Physical Inspection of Real Estate (NSPIRE) compliance.
- Handles emergency inspection requests for HCV Tenant Based, Project-Based, Mod Rehab, Single Room Occupancy and other subsidy programs associated with the HCV program. Provides follow up to ensure that emergencies are resolved within established HUD deadlines.
- Responsible for the evaluation of staff performance to include training, performance evaluations, and corrective and/or disciplinary measures.
- Assists with the recruitment of new housing providers for the program, which includes providing information to participants regarding tenant basics.
- Attends agency, social, community, and business organizations' meetings to provide information, assists with issues/complaints, answers questions about the HCV Programs between community, property owners, participants and staff.
- Reviews utility allowance schedule, rent requests, and rent reasonableness.
- Prepares accurate and timely statistical and narrative reports on the status of the inspection scheduling process. Ensures staff provides accurate reports and data as required.
- Works with supervisor to establish departmental priorities and goals.
- Regularly monitors and documents the status of department performance goals.
- Assists with the development and implementation of effective policies and procedures related to HQS/National Standards for the Physical Inspection of Real Estate (NSPIRE).
- Performs inspections as needed.
- Performs other duties as assigned and qualified to perform.
- Acts as a leader and facilitates the involvement of staff to develop, implement and promote excellent customer services to participants, landlords and the community.
- Creates and maintains a positive snd professional work atmosphere with all employees to help generate a positive attitude in the work environment.
Education and Experience Requirements
- Bachelor's Degree in Community Development, Public Administration, Social Sciences, Construction Management, or related field.
- Minimum four (4) years in construction, inspection, or related field.
- Two (2) years supervisory and management experience in a high-volume customer service environment.
- Minimum of two (2) years progressively responsible work experience in management and/or administrative duties.
- Working knowledge of HCV Program/PBV/SRO/MOD/VASH Programs.
- Knowledge of HQS/National Standards for the Physical Inspection of Real Estate (NSPIRE) to ensure compliance with building, health and fire codes.
- One (1) year experience of human relations and dispute resolution.
- A combination of appropriate education and an additional four (4) years of relevant work experience may be substituted for the minimum educational requirement.
Licenses and/or Certification
- Valid Colorado driver license. Maintains a driving record in accordance with the Personnel Policy.
- HQS Certification or equivalent required at time of application.
- Lead Based Paint Assessment Certification or equivalent required.
Knowledge, Skills and Competencies
- Reading – Understands and interprets written material including technical material, rules, regulations, instructions, reports, charts, graphs, or tables and applies what is learned from written material to specific situations.
- Writing – Recognizes and uses correct English grammar, punctuation, and spelling, communicates information in a succinct and organized manner, and produces written information which may include technical material that is appropriate for the intended audience.
- Self-Management – Sets well-defined and realistic personal goals, displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner, works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior.
- Interpersonal Skills – Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences.
- Oral Communication – Expresses information to individuals or groups effectively taking into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving – Identifies problems, determines accuracy and relevance of information, and uses sound judgment to generate and evaluate alternatives and to make recommendations.
- Planning and Evaluating – Organizes work, sets priorities, determines resource requirements, and determines short or long-term goals and strategies to achieve them. Coordinates with other organizations or parts of an organization, monitors progress, and evaluates outcomes.
- Decision Making – Makes sound, well-informed, and objective decisions, perceives the impact and implications of decisions, commits to action even in uncertain situations to accomplish program goals, and cause change.
- Diversity – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce.
- Customer Service – Works with employees to assess needs, provide assistance, resolve problems, and satisfy expectations.
- Creative Thinking – Uses imagination to develop new insights into situations, applies innovative solutions to problems, and designs new methods where established method and procedures are inapplicable or are unavailable.
- Technical Competence – Uses knowledge that is acquired through formal training and extensive on-the-job experience to perform one's job, works with, understands, and evaluates technical information related to the job, and advises others on technical issues.
- Conflict Management – Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
- Information Management – Identifies a need for and knows where or how to gather information and organizes and maintains information.
- Technology Application – Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format.
- Learning – Uses efficient learning techniques to acquire and apply new knowledge and skills and uses training, feedback, or other opportunities for self-learning and development.
- Knowledge of residential housing construction, materials and installations and their relative suitability in terms of safe, decent and sanitary living quarters.
- Knowledge of HUD and HQS standards.
- Must enjoy working with the public.
- Knowledge of principles and practices of housing inspections to conduct field inspections.
- Must have basic working knowledge for visual application of the Uniform Building Code, National Electrical Code, and the Uniform Plumbing Code.
- Customer service skills and knowledge of public housing inspection principles and practices.
- Possesses interpersonal skills using tact, patience and courtesy.
- Ability to understand, objectively interpret and consistently apply HUD and HQS standards, regulations, and policies.
- Ability to establish and maintain respectful, cooperative and effective working relationships with diverse clientele while having frequent interruptions.
- Ability to handle multiple tasks with frequent interruptions and changes in priorities.
- Ability to plan, schedule and perform a variety of responsible technical work in support of assigned functions.
- Demonstrated proficiency with MS Office.
- Ability to read, interprets, apply and explain rules, regulations, policies and procedures.
- Works respectfully and courteously with staff, residents and the general public.
- Works effectively with angry, hostile and/or verbally abusive individuals.
Physical Requirements
This position requires the ability to perform the following essential functions, with or without reasonable accommodation: dexterity of hands and fingers to operate a computer keyboard or handheld input device; climbing, standing, walking (including over rough, uneven, or rocky surfaces), sitting, lifting and carrying objects weighing up to 20–25 pounds, pushing, pulling, balancing, reaching, stooping, kneeling, crouching, crawling, and driving a vehicle. The role also requires hearing and oral communication sufficient to exchange information, far and near visual acuity, depth perception, and the ability to adjust visual focus, as well as mathematical reasoning, memorization, and oral comprehension. Work is performed in office and community site environments, including driving a vehicle to conduct work, and may involve exposure to temperature changes, atmospheric conditions, varying weather conditions, and periodic unsanitary or stressful conditions in occupied and unoccupied apartments.
Working Conditions
Intense and stressful office environment. At times, working conditions are stressful due to volume of workload. Deals with angry and sometimes hostile clients.
Position Reports To: Management Administrator
Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.
