Top 102 Client support desk Jobs in Des Moines, Ia

Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Full-time
- Computer science
- Azure
- Computer Science
2d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
WIC Support Staff-Outreach Clerk-Full Time-South DSM
Broadlawns Medical Center —Des Moines, IA
- 8 hour shift
- Microsoft Word
- Computer literacy
- English
- Free parking
- Health insurance
Quick Apply
2d
WIC Support Staff/Outreach Specialist-Dallas County Office
Broadlawns Medical Center —Des Moines, IA
- Full-time
- Microsoft Word
- Computer literacy
- English
- Free parking
- Health insurance
Quick Apply
2d
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Receptionist
Comfort Keepers —Urbandale, IA
- $16 - $17 an hour
- Part-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
8d
Veterinary Receptionist
Fleur Pet Hospital —Des Moines, IA
- $31,200 - $41,600 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Paid holidays
- 401(k)
Quick Apply
4d
Receptionist
Sea Mar Community Health Centers —Des Moines, IA
- $20.76 an hour
- Full-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Service Receiving Clerk
AG EXPRESS ELECTRONICS INC —Des Moines, IA
- Full-time
- Basic math
- ERP systems
- Office
- Disability insurance
- Health insurance
Quick Apply
3d
Front Desk Receptionist
Fryar Private Wealth —West Des Moines, IA
- $30,000 - $40,000 a year
- Full-time
- Background check
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Receptionist On Call
Sea Mar Community Health Centers —Des Moines, IA
- $20.76 an hour
- Full-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Animal Intake and Community Resources Shift Supervisor
Animal Rescue League Of Iowa —Des Moines, IA
- Full-time
- Hospitality
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
3d
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Des Moines - Part Time Janitor
Heritage Building Maintenance —Des Moines, IA
- $12 - $15 an hour
- Full-time
- 18 years or older
- Customer service
- Driving
- Paid holidays
- Health insurance
Quick Apply
Behavioral Health Tech
Ascension Recovery Services —Pleasant Hill, IA
- Full-time
- CPR Certification
- Vital signs
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
Floater
Heritage Building Maintenance —Des Moines, IA
- $16 - $17 an hour
- Full-time
- 18 years or older
- Clean driving record
- Customer service
- Paid holidays
- Health insurance
Quick Apply

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client support desk jobs near des moines, ia

Senior IT Support Analyst - Client Services

Casey's -
Ankeny, IA

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Job Details

Full-time
$73,000 - $95,900 a year
2 days ago

Qualifications

Endpoint Security
Mobile device support
Team leadership
Enterprise software
Public Cloud
Windows
Microsoft System Center
Cloud service support
Continuous improvement
Desktop (troubleshooting support)
Virtualization
Mentoring
Leading team collaboration initiatives
UEM
Microsoft 365 support
Productivity software
Desktop administration
Automation tools
PowerShell
Shell Scripting
Intune

Full Job Description

The Senior IT Support Analyst is a highly visible technical leader within Client Services, responsible for advancing the end-user technology experience across Casey’s enterprise. This role combines endpoint engineering, workplace technology leadership, automation, analytics, and executive support to drive operational excellence and modernize how technology enables the business. The position combines deep technical expertise, mentoring analysts, establishing technical standards, delivering white-glove support for executive leadership, driving automation and AI, leveraging operational analytics, and evaluating emerging technologies that improve productivity, security, and reliability.

Technical Leadership & Escalation Management

Own the technical resolution, root cause analysis, and continuous improvement of complex endpoint, virtual desktop, mobile, collaboration, and workplace technology issues.
Serve as a technical bridge between Service Desk, Client Services, Infrastructure, Engineering, and Security teams.
Mentor analysts and help raise the technical capability of the Client Services organization.

Endpoint Engineering & Device Management

Partner with the Lead Analyst for operational health, lifecycle management, and continuous improvement of endpoint technologies.
Provide expertise in Intune, Autopilot, Microsoft 365, Windows 11, endpoint security, compliance, and mobile device management.
Partner with Infrastructure and Security teams on enterprise standards and solutions.

Azure Virtual Desktop (AVD)

Support AVD environments through partnering with Infrastructure for monitoring, performance optimization, troubleshooting, and operational support.

Collaboration & Workplace Technology

Support Microsoft Teams Rooms, AV systems, executive collaboration technologies, digital signage, and conference room technologies.
Support executive meetings, business critical events, and high-visibility collaboration needs.

Project Leadership & Enterprise Initiatives

Lead or support technology refreshes, acquisitions, migrations, onboarding initiatives, and modernization efforts.
Coordinate project activities across technical teams and business stakeholders.

Automation, Analytics & Continuous Improvement

Drive automation and standardization through PowerShell scripting, modern management practices, and process optimization.
Analyze trends and recurring incidents to improve service quality.
Use ServiceNow dashboards, Power BI reporting, and operational metrics to identify trends, improve service delivery, and support leadership decision making.
Evaluate emerging technologies, including Microsoft Copilot and AI-enabled workplace solutions, to improve employee productivity and support efficiency.

Compensation:

Starting pay range:‏‏‎ ‎$73,000 ‎-‏‏‎ ‎$95,900.‏‏‎ ‎ Actual pay may vary based on Casey’s assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. This position is eligible for annual cash bonuses based on company performance. Our full salary range for this role does extend beyond the typical hiring range listed, allowing team members the opportunity to continue to grow within the company.

Requirements:

Bachelor's degree in information technology, Computer Science, Information Systems, or equivalent experience.
3+ years of progressive IT support experience with increasing technical responsibility.
Demonstrated ability to lead complex technical problem solving across endpoints, workplace, collaboration, and end-user computing technologies.
Hands-on experience administering Microsoft Intune, including configuration profiles, device enrollment and token management, MDM troubleshooting, policy deployment, and endpoint compliance support.
Expertise supporting Windows 11, Microsoft 365, SCCM, Windows Autopilot, endpoint security platforms, and enterprise applications.
Experience supporting enterprise end-user computing environments, including executive stakeholders and service management platforms.
Experience with Azure Virtual Desktop or similar virtual desktop technologies.
Experience developing and maintaining PowerShell automation for endpoint administration, reporting, remediation, and operational efficiency.
Effective communication skills with the ability to engage technical teams, business partners, and executive leadership.
Demonstrated technical leadership, mentoring, and complex problem-solving abilities.
Demonstrated commitment to delivering exceptional end-user experience through proactive support, problem management, and continuous improvement.

Preferred Certifications

Microsoft Certified: Azure Administrator Associate (AZ-104)
CompTIA Security+
ITIL Foundation Certification
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

This role does not allow for 100% remote work. Qualified candidates must live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA and be willing to work onsite 5 days per week.

Apply Now

Refine Your Search

client support desk jobs in des moines, ia

Senior IT Support Analyst - Client Services

Tier 1 Technical Support Representative (REMOTE IOWA)

WIC Support Staff-Outreach Clerk-Full Time-South DSM

WIC Support Staff/Outreach Specialist-Dallas County Office

Client Support Desk Analyst

Receptionist

Veterinary Receptionist

Receptionist

Deskside Support Technician

Service Receiving Clerk

Front Desk Receptionist

Client Services Manager (Remote)

IT Support Desk Technician II

Receptionist On Call

Animal Intake and Community Resources Shift Supervisor

Part-time Service Desk Analyst

Des Moines - Part Time Janitor

Behavioral Health Tech

SOC Analyst I

Floater

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