Top 1321 Quality service representative Jobs in Detroit, Mi

Program Manager - GPD
VOLUNTEERS OF AMERICA MICHIGAN INC. —Detroit, MI
- $67,000 - $73,000 a year
- Full-time
- Addiction Medicine
- LPC
- 3 years
- Flexible schedule
- Referral program
Career Specialist
Downriver Community Conference —Detroit, MI
- $20.53 an hour
- Weekends as needed
- Word processing
- Writing skills
- Public speaking
- 403(b) matching
- Health insurance
Quick Apply
Internal Care Coordinator
Case Management Avocates, LLC —Dearborn, MI
- $20 - $22 an hour
- Overtime
- Hybrid work
- Background check
- Google Workspace
- Anatomy knowledge
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Travel Enthusiast) - On-Site
Concentrix —Farmington Hills, MI
- $16.50 - $18.00 an hour
- Urgently hiring
- Research
- Office
- Residential
- Paid training
- Paid holidays
Customer Service Representative
Thornton & Grooms —Farmington Hills, MI
- High school diploma or GED
- Typing
- Communication skills
Quick Apply
Customer Service Representative
VORTEX INDUSTRIES, LLC —Livonia, MI
- $22 - $29 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Government Programs Customer Service Representative
Delta Dental of Michigan —Farmington Hills, MI
- Multiple hires
- Remote
- Computer literacy
- Windows
- High school diploma or GED
- Dental insurance
- Opportunities for advancement
12d
Associate Sales Representative - Medical Device Sales - 16
Rep-Lite —Detroit, MI
- $90,000 a year
- Full-time
- Up to 50% travel
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
Quick Apply
6d
Customer Service & Support Representative - Building Products
Alside —Madison Heights, MI
- $26 - $27 an hour
- Bilingual
- Microsoft Outlook
- Residential
Quick Apply
2d
Customer Service Representative
PTI Quality Containment Solutions —Detroit, MI
- $18 - $24 an hour
- Full-time
- Google Workspace
- Oracle
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Field Execution Representative
Celsius —Detroit, MI
- $25 an hour
- Overtime
- Remote
- Customer service
- Merchandising
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Field Service Representative
Eaton —Southfield, MI
- $40 an hour
- Overtime
- Hybrid work
- Background check
- Up to 50% travel
- Writing skills
- Tuition reimbursement
- Retirement plan
Healthcare Call Center Representative
ORTELE HEALTH —Detroit, MI
- From $15 an hour
- Full-time
- Remote
- HIPAA
- Communication skills
- Telehealth
- Flexible schedule
- Referral program
Quick Apply
Call Center Representative
New Oakland Family Centers —Southfield, MI
- $18 an hour
- Weekends as needed
- Adults
- HIPAA
- Microsoft Office
Quick Apply
Virtual Budtender Representative
Quality Roots —Hamtramck, MI
- $17 - $19 an hour
- Full-time
- Background check
- 21 years or older
- Leadership
- Paid training
- Health insurance
Quick Apply
Disability Representative Sr
Sedgwick —Southfield, MI
- Hybrid work
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Guest Services - The Fillmore Detroit
Live Nation —Detroit, MI
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Fair chance
FOIA Analyst
Contact Government Services, LLC —Detroit, MI
- $75,000 - $125,000 a year
- Full-time
- Remote
- 6 years
- English
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Auto Claims Representative
NJ CURE —Detroit, MI
- $23 - $30 an hour
- Full-time
- Hybrid work
- Writing skills
- Office
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
13d
Patient Services Representative
Wayne Health —Detroit, MI
- Full-time
- Hospital
- Computer literacy
- Writing skills

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Program Manager - GPD

VOLUNTEERS OF AMERICA MICHIGAN INC.
Detroit, MI

Apply Now

Job Details

Full-time
$67,000 - $73,000 a year

Benefits

Flexible schedule
Referral program

Qualifications

Supervisory support in social service case management
Staff supervision
Social service program staff supervision
Project coordination
Community resource coordination in health services social work
Crisis management (risk management strategy)
Emergency response in crisis intervention
Driver's License
Client advocacy in social work
Emergency response procedures
Experience working with individuals from underserved communities

Full Job Description

SUMMARY:

The Program Manager, Volunteers of America Michigan (VOAMI) is an at-will position that will report directly to the Vice President of Social Services. This position will be responsible for the supervisory and operational oversight of the agency’s Detroit Veteran Transitional Housing (Grant Per Diem) and Grant and Per Diem Case Management (GPD-CM) programs in Detroit, Michigan. This role will be highly visible in community relations and communication.

ESSENTIAL JOB FUNCTIONS:

Lead and manage the daily operations of the grant programs within the facility, clinical and non-clinical staff, and housing programs for homeless veterans

Assist in developing, implementing, and monitoring program budget

Primary point of contact for Detroit’s Veteran Affairs Medical Center (VAMC) for all incoming referrals, program participants, and emergent needs

Work cohesively with VA liaisons for Grant and Per Diem and Grant and Per Diem Case Management to ensure participant success and quality outcomes.

Champion new electronic health record project implementation, actively engage in process improvement, train, support and hold team members accountable for sustainable outcomes.
Share 24-hour on-call oversight with Resident Specialist Supervisor and Lead Resident specialist, which may lead to physically providing onsite support.

Monitor systems to ensure efficient and economically sound operations

Ensure compliance with VOAMI policies and procedures

Ensure employee and client safety and proper risk control of known hazards

Manages and responds to crises and emergencies

Manage small caseload of clients, supporting fluctuations in daily census

Actively coach and develop staff in case management best practices (data quality, case file integrity, client interaction, individualized service plans, etc.)

Manage grant renewals, reports, budgets and correspondence relative to assigned programs, in partnership with the Vice President of Social Services. Write periodic reports to comply with grant requirements

Collaborate with Vice President of Social Services, Supportive Services for Veteran Families (SSVF), and Suicide Prevention and Referral Program for Veterans (SERV) Program Manager to ensure efficient program operations and build relationships with community partners and other program stakeholders

Work alongside program management and staff from other geographic locations

Take ownership of program operations, and cooperate with the Compliance team on correcting exceptions and/or implementing recommendations

Assist with CARF accreditation planning and implementation

Meet with VA and community service agencies to provide coordination of collaborative efforts and ensure cooperation and coordination for providing comprehensive services

Participate in required program meetings/conferences and VOAMI Leadership/Compliance training

Assist with case management platform training and use with program staff

Review and certify client eligibility, and complete financial assistance requests

Provide guidance to both frontline and support staff on program guidelines and regulations

Ensure accuracy of database systems information

RELATED JOB FUNCTIONS:

Recruit, interview, hire, and train staff for GPD and GPD-CM Leadership roles.

Oversee the daily operations of the building

Provide constructive and timely performance evaluations

Develop/Maintain partnerships with community resources, community Continuums of Care and referral sources

Other duties as assigned by the Vice President of Social Services

SUPERVISION:

Resident Specialist Supervisor
Kitchen Manager
Lead Case Manager

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of mental illness, trauma, substance abuse, physical disability and other common barriers for the homeless and at-risk veteran population, and an ability to work with these individuals

Knowledge of grants and contract fundamentals

Ability to work flexible hours and travel as required.

Knowledge of community-based resources, social service referral networks and advocacy practices relevant to the homeless and at-risk veteran population

Excellent organizational skills and attention to detail

Strong supervisory and leadership skills

Strong analytical and problem-solving skills

Ability to organize and perform work independent of direct supervision

Ability to use sound judgment in crisis situations

Ability to work effectively with individuals of varying incomes, skill levels, experiences, and backgrounds

Ability to manage multiple tasks simultaneously through effective planning

Commitment to the mission and values of VOAMI

Other Requirements:

Ability to work various shifts and irregular hours as needed, including attendance at mandatory meetings and trainings
Must maintain a valid Michigan driver’s license and driving record that satisfies insurability requirements

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree in a Human Service field or equivalent combination of experience and education.

Preferred fully licensed in the state of Michigan with one of the following: LPC, LMSW, LP with either CADC or CAADC certification

Minimum of three years of case management supervision experience with three years of program management

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear, use hands and fingers to manipulate keys on a keyboard, and drive. The vision requirement includes close and distant vision. Occasionally required to lift to 10 pounds. Reasonable accommodation may be provided to enable individuals with disabilities to complete the application process or to perform the essential duties of the job. To request accommodation, please contact: [email protected].

Environmental Working Requirements:

Work is done either on-site or remote with exposure to computer screens. Assignments may require work done individually or in teams with members at various staffing levels. The work environment, at times, may subject staff to behavioral and medical events that could be physically hazardous.

VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Apply Now

Refine Your Search

quality service representative jobs in detroit, mi

Program Manager - GPD

Career Specialist

Internal Care Coordinator

Customer Service Representative (Travel Enthusiast) - On-Site

Customer Service Representative

Customer Service Representative

Government Programs Customer Service Representative

Associate Sales Representative - Medical Device Sales - 16

Customer Service & Support Representative - Building Products

Customer Service Representative

Field Execution Representative

Field Service Representative

Healthcare Call Center Representative

Call Center Representative

Virtual Budtender Representative

Disability Representative Sr

Guest Services - The Fillmore Detroit

FOIA Analyst

Auto Claims Representative

Patient Services Representative

I want to receive the latest job alert for quality service representative in detroit, mi

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