Top 3124 Retail experience manager Jobs in Detroit, Mi

Customer Experience Manager
General Motors —Warren, MI
- Email
- Up to 50% travel
- Mid-level
- 3 years
- Benefits from day one
4d
District Manager - Detroit/Grand Rapids
Victoria's Secret —Detroit, MI
- $100,000 - $147,000 a year
- Full-time
- 5 years
- Driver's License
- Bachelor's degree
Quick Apply
SVS Vision - Retail Receptionist- Grand River Detroit, MI
SVS Vision, Inc. —Detroit, MI
- $14 - $20 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Regional Manager
JFE Franchising Inc —Farmington Hills, MI
- $59,000 a year
- Weekends as needed
- Clean driving record
- Sales
- Customer service
- Profit sharing
- Paid holidays
Quick Apply
Automotive Service Manager
Suburban CDJR Farmington Hills —Farmington Hills, MI
- $12,000 - $16,000 a month
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Employee stock purchase plan
- Paid holidays
Quick Apply
18h
EXPERIENCED Phone Repair Tech
Metro Detroit Phone Repair —Trenton, MI
- $16 - $20 an hour
- Part-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
Assistant Store Manager
INTERSTATE GROUP LLC —Carleton, MI
- $60,000 - $70,000 a year
- Full-time
- Spanish
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Entry Level Account Manager – Spanish Required
Equinox Collective —Ferndale, MI
- $60,000 - $65,000 a year
- Full-time
- Background check
- In-person
- Communication skills
- Professional development assistance
Quick Apply
10d
Outside Sales Representative / Tittle
Amstill Roofing —Woodhaven, MI
- $150,000 - $250,000 a year
- Background check
- Mid-level
- Driver's License
- Paid training
- Paid holidays
Quick Apply
Regional Coordinator
HISSHO INTERNATIONAL LLC —Detroit, MI
- Full-time
- Background check
- Bar
- Sales
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager, 03418
Sally Beauty Supply LLC —Allen Park, MI
- Full-time
- 18 years or older
- Cosmetology License
- Merchandising
Registered Nurse - Rapid Response - 24 Hours - Midnights
Henry Ford Health —West Bloomfield Township, MI
- Weekends as needed
- Nursing
- Blood sampling
- RN License
- Health insurance
- Dental insurance
Project Engineer – Commercial Construction
Diag Partners —Farmington Hills, MI
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Travel
- Organizational skills
Quick Apply
2d
Store Manager
JAUS —Birmingham, MI
- Full-time
- Background check
- Merchandising
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Regional Supervisor
HISSHO INTERNATIONAL LLC —Detroit, MI
- $55,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Store Manager - Growing Retailer
Perfumania —Novi, MI
- $20 - $22 an hour
- 8 hour shift
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager
Dunhams Sports —Dearborn Heights, MI
- Full-time
- 5 years
- Merchandising
- Analysis skills
- Store discount
- Disability insurance
Automotive Finance Manager
Suburban CDJR of Farmington Hills —Farmington Hills, MI
- $80,000 - $160,000 a year
- Weekends as needed
- 18 years or older
- Clean driving record
- Dealership
- Employee stock purchase plan
- Paid holidays
Quick Apply
17h
Restaurant Manager
Red Lobster —Southgate, MI
- $55,000 - $64,600 a year
- Full-time
- Casual dining restaurant
- Sales
- ServSafe
- Disability insurance
- Health insurance
7d
Produce Manager
Better Health Market —Beverly Hills, MI
- From $20 an hour
- 8 hour shift
- Background check
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d

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Customer Experience Manager

General Motors -
Warren, MI

Apply Now

Job Details

Full-time
4 days ago

Benefits

Benefits from day one

Qualifications

Change management
Cross-functional collaboration
Team motivation (leadership skill)
Cross-functional communication

Full Job Description

Job Description

GM’s Customer Experience Team, part of Customer Care and Aftersales (CCA), is deeply committed to delivering a world-class customer experience. We attract more customers by focusing on processes which foster communication throughout the customer service journey to drive retention and contribute to the revenue that we generate in CCA. We elevate every customer’s engagement to improve outcomes for our dealers and customers. We remove obstacles and provide support to our field team to drive high-impact process improvements which help build trust with our field partners, dealers and end customers.

The Role

The Customer Experience Manager has a commitment to delivering exceptional customer experience by innovating with data to purposely improve the customer journey.

This role plays a key part in shaping the long-term customer experience strategy for GM’s Customer Care and Aftersales. The Customer Experience Manager ensures that customer-centricity remains a core driver of operational excellence and brand loyalty.

This role manages critical customer interactions and advocates for the customer by driving change to mitigate future concerns as well as owning current customer issues and bridging communication to support the customer through to resolution.

What You'll Do

Identify emerging trends, align initiatives with business objectives, and influence cross functional priorities.
Oversee a team of 5 and drive performance through mentoring, coaching and development.
Utilize data and feedback to develop and innovate new solutions to create a world-class customer experience.
Utilize problem-solving abilities to optimize workflow and reduce bottlenecks for our customers to improve the outcomes.
Analyze customer and dealer data to support process improvements for our dealers to ensure customers are satisfied with the time to complete their vehicle service visit and that the vehicle was fixed right the first time.
Manage interactions with the Customer Assistance Center and our retail field partners including end-to-end execution for high-profile referrals.
Coordinate empowerment and goodwill initiatives and lead training on the available tools.
Attend and participate in local dealer and field team meetings to help dealers identify opportunities and trends to drive process improvement.
Oversee repurchase execution processes.
Involvement in legal or compliance-related customer resolutions.

Your Skills & Abilities (Required Qualifications):

Proven experience in developing data-driven customer experience strategies, including translating analytics into actionable plans for the field and dealers.
A passion for great customer experience as well as an automotive industry acumen and versatility to work cross functionally across the organization and engage effectively with our retail dealer body.
An ability to motivate, inspire and act as a catalyst for innovation and change management,

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor’s degree or equivalent experience
People leader skills
3-5+ years in automotive field operations or dealership service or parts operations



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Apply Now

Refine Your Search

retail experience manager jobs in detroit, mi

Customer Experience Manager

District Manager - Detroit/Grand Rapids

SVS Vision - Retail Receptionist- Grand River Detroit, MI

Regional Manager

Automotive Service Manager

EXPERIENCED Phone Repair Tech

Assistant Store Manager

Entry Level Account Manager – Spanish Required

Outside Sales Representative / Tittle

Regional Coordinator

Assistant Store Manager, 03418

Registered Nurse - Rapid Response - 24 Hours - Midnights

Project Engineer – Commercial Construction

Store Manager

Regional Supervisor

Store Manager - Growing Retailer

General Manager

Automotive Finance Manager

Restaurant Manager

Produce Manager

I want to receive the latest job alert for retail experience manager in detroit, mi

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