Top 291 Customer support representative Jobs in Doral, Fl

Agency Services Representative
Carepoint Insurance —Coral Gables, FL
- $18 - $21 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Patient Service Representative
DermCare Management —South Miami, FL
- $18 - $22 an hour
- Bilingual
- HIPAA
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
10d
Financial Services Representative I - Main Branch
Dade County Federal Credit Union —Doral, FL
- From $20.50 an hour
- Extended hours
- Spanish
- Computer literacy
- English
Quick Apply
Client Services Representative
Eastern Aero Marine Worldwide —Miami, FL
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Entry Level Client Services Representative | Paid Training | Coral Gables
ALLSURE INSURANCE GROUP LLC —Miami, FL
- $90,000 - $100,000 a year
- Full-time
- Bilingual
- Driver's License
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Support Representative
EL CAR WASH LLC —Doral, FL
- $19 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
Customer Service Representative
miami five gallons water —Richmond Heights, FL
- $32 - $42 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
8d
Member Services Representative
Solis Health Plans —Doral, FL
- $18 - $20 an hour
- Spanish
- OSHA
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (CSR)
Contentizer —Miami, FL
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Paid holidays
Quick Apply
13d
Entry-Level Customer Support Representative
Caffé Vesuvio —Miami, FL
- $21 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
10d
Technical Support Representative
Scentiment LLC —Doral, FL
- $18 - $20 an hour
- Full-time
- Spanish
- English
- Office
- Paid holidays
- Health insurance
Quick Apply
Enrollment Services Representative - Miami Campus
FVI School of Nursing and Technology —Miami, FL
- $48,000 - $53,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Enrollment Services Representative - Miramar Campus
FVI School of Nursing and Technology —Miramar, FL
- $22 - $25 a year
- Full-time
- Bilingual
- School experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Service Representative
Florida One Insurance —Miami Gardens, FL
- $42,600 - $92,000 a year
- Full-time
- Spanish
- English
- Office
- Health insurance
- Paid time off
Quick Apply
Entry-Level Customer Support Representative
ADP —Miami, FL
- Full-time
- Hybrid work
- Writing skills
- High school diploma or GED
- Communication skills
- Paid training
- Paid time off
10d
Customer Service Representative
Fairfax Telecom —Miami, FL
- Up to $43 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
Quick Apply
Remote Legal Customer Service Representative (CSR)
Advocacy Solutions —Fort Lauderdale, FL
- Full-time
- Remote
- Background check
- Spanish
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Fulfillment Warehouse Associate
KCE Logistics Inc —Medley, FL
- $21 - $23 an hour
- Weekends as needed
- Spanish
- Forklift
- High school diploma or GED
Quick Apply
Customer Support Representative Bilingual in Spanish
Ingram Micro —Doral, FL
- $25 an hour
- Full-time
- Background check
- Spanish
- Management
- Disability insurance
- Health insurance
Customer Support Representative (Customer Advocate)
Alorica —Hialeah, FL
- $18 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Free parking
- Paid training
10d

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Agency Services Representative

Carepoint Insurance
Coral Gables, FL

Quick Apply

Job Details

Full-time
$18 - $21 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

English
High school diploma or GED

Full Job Description

Position Summary

Carepoint is seeking an organized, service-oriented Agency Services Representative to support our growing network of independent agents and agency partners. This position serves as a primary day-to-day resource for assigned partners, helping them navigate onboarding, carrier contracting, certifications, technology platforms, training, and general agency-related requests.

The Agency Services Representative will work closely with Sales, Contracting, Commissions, Business Intelligence, and carrier partners to ensure requests are documented, routed, followed through, and resolved efficiently. The ideal candidate is proactive, responsive, comfortable working across multiple systems, and committed to delivering a strong partner experience.

Essential Duties and Responsibilities

Serve as a day-to-day point of contact for assigned agents and agency partners.
Conduct welcome, onboarding, and first-impression calls with newly recruited partners.
Guide agents through Carepoint’s onboarding process, including contracting, licensing, certifications, and readiness-to-sell requirements.
Provide training and assistance with Carepoint Connect, SunFire, carrier portals, and other agent-facing platforms.
Monitor outstanding onboarding and contracting requirements and proactively follow up with agents.
Receive, document, track, and coordinate agency-related requests through completion.
Route contracting, commission, enrollment, technology, and compliance matters to the appropriate internal department.
Maintain accurate notes, activities, tasks, and partner records in Salesforce or other designated systems.
Coordinate agency meetings, carrier trainings, webinars, and field activities.
Provide agents with approved resources, carrier updates, deadlines, and procedural guidance.
Follow up with internal teams and carrier representatives to prevent requests from remaining unresolved.
Identify recurring issues or process gaps and communicate them to leadership.
Escalate sensitive relationship, production, contracting, commission, or compliance concerns appropriately.
Support Agency Business Partners and sales leadership with agency engagement initiatives.
Maintain professional, timely, and consistent communication with all partners.
Perform additional partner-experience and agency-service duties as assigned.

Performance Expectations

Success in this role will be measured by:

Timeliness and quality of responses to agency requests.
Completion of assigned onboarding and follow-up activities.
Accuracy and completeness of Salesforce documentation.
Successful completion of agent and agency training.
Resolution and appropriate escalation of outstanding issues.
Partner satisfaction and service quality.
Adherence to company procedures and compliance requirements.
Consistent collaboration with Sales and internal support departments.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
One or more years of experience in insurance, account services, customer support, sales support, or a related field preferred.
Medicare, health insurance, FMO, carrier, or agency experience strongly preferred.
Florida 2-15 Health and Life license preferred or willingness to obtain one within an established timeframe.
Strong written and verbal communication skills.
Excellent organization, follow-up, and time-management abilities.
Ability to manage multiple requests and priorities in a fast-paced environment.
Strong attention to detail and commitment to accurate documentation.
Comfortable learning and working across multiple technology platforms.
Experience with Salesforce, Microsoft Office, carrier portals, or enrollment platforms is a plus.
English required; bilingual English and Spanish is strongly preferred.

Role Scope

The Agency Services Representative is primarily a service, onboarding, and coordination position. The role supports agency relationships but is not responsible for independently negotiating contracts, approving compensation levels, managing strategic partnerships, or making commitments on behalf of Carepoint without authorization.

Complex business-development opportunities, significant relationship concerns, and strategic agency matters should be escalated to the Agency Development Lead or appropriate sales leader.

About Carepoint

Carepoint is a national insurance distribution organization supporting independent agents and agency partners across Medicare, individual health, life, and related insurance markets. Through technology, training, carrier relationships, and operational resources, we help our partners build sustainable and successful businesses.

Carepoint is an equal-opportunity employer and considers qualified applicants without regard to legally protected characteristics.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Ability to Commute:

Coral Gables, FL 33134 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in doral, fl

Agency Services Representative

Patient Service Representative

Financial Services Representative I - Main Branch

Client Services Representative

Entry Level Client Services Representative | Paid Training | Coral Gables

Customer Support Representative

Customer Service Representative

Member Services Representative

Customer Service Representative (CSR)

Entry-Level Customer Support Representative

Technical Support Representative

Enrollment Services Representative - Miami Campus

Enrollment Services Representative - Miramar Campus

Bilingual Customer Service Representative

Entry-Level Customer Support Representative

Customer Service Representative

Remote Legal Customer Service Representative (CSR)

Fulfillment Warehouse Associate

Customer Support Representative Bilingual in Spanish

Customer Support Representative (Customer Advocate)

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