Top 1289 Service administrator Jobs in Downey Ca

Service Administrator
Cummins Inc. —Downey, CA
- $72,160 - $108,240 a year
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
ERP Administrator - Epicor Kinetic
Express Manufacturing, Inc. —Santa Ana, CA
- $95,000 - $115,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
ARF Administrator (ARF Administrator Certificate Required)
Ambitions of California —Long Beach, CA
- $70,304 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
ARF Administrator
Absolute Managed Care —Los Angeles, CA
- $20 - $22 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Management
- Health insurance
- 401(k)
Quick Apply
Social Media Content Specialist - Chinese required
Angels Creation Reproductive Center —Irvine, CA
- $54,080 - $62,400 a year
- Full-time
- Marketing
- English
- US work authorization
- Health insurance
- Paid time off
Quick Apply
3d
Network Administrator Infrastructure
Frank D. Lanterman Regional Center —Los Angeles, CA
- $7,860 - $11,543 a month
- Full-time
- Driver's License
- Scripting
- In-person
- Health savings account
- Health insurance
Quick Apply
HR/Office Administrator
Nobu Los Angeles —Los Angeles, CA
- $28 - $30 an hour
- Full-time
- Restaurant management
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Sales Administrator / Entry-level Piano Sales Consultant
Faust Harrison Pianos —Sherman Oaks, CA
- $35,000 a year
- Full-time
- Sales
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
ARF Administrator
Choices R Us —Downey, CA
- $60,000 - $70,000 a year
- 8 hour shift
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Case Manager - Class Action Settlement Administrator
ILYM Group, Inc. —Tustin, CA
- From $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
RCFE Assistant Administrator
The Chateau of Long Beach —Long Beach, CA
- $88,000 - $92,000 a year
- Weekends as needed
- In person
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid training
- Health insurance
Quick Apply
Benefits Administrator
National Services Group, Inc. —Irvine, CA
- $75,000 - $80,000 a year
- Full-time
- Background check
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Traveling Senior Audit Administrator
Rent A Wheel / Rent A Tire —Los Angeles, CA
- $50,000 - $70,000 a year
- Full-time
- Background check
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Dental Office Manager (3 years of experience required)
SoCal Dental Care —North Hollywood, CA
- $30 - $35 an hour
- Full-time
- Dental office
- Mid-level
- Administrative experience
Quick Apply
9d
Office Administrator (Bilingual English/Korean)
Woojin ISA —Santa Fe Springs, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Senior Systems Administrator
Penhall Company —Anaheim, CA
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Accounting/Office Administrator
Great Eastern Entertainment —Compton, CA
- $20 - $32 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Administrative Assistant
Mamba Logistics, Inc. —Glendale, CA
- $1 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
13d
Administrative Assistant and Bookkeeper
PMI Management LLC —Beverly Hills, CA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
RCFE Administrator
Melrose Villas Assisted Living —Los Angeles, CA
- $90,000 - $95,000 a year
- Mid-level
- Bachelor's degree
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply

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Service Administrator

Cummins Inc. -
Downey, CA

Apply Now

Job Details

$72,160 - $108,240 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Cash balance pension plan
Pension plan
Life insurance

Qualifications

Equipment service recordkeeping
Customer records maintenance
Service writing
Computer operation
Customer communication
Engineering equipment malfunctions diagnostics
Customer relationship building
Team leadership
Defect analysis
Service scheduling
In-person customer service
Equipment troubleshooting
Team scheduling
Conflict de-escalation
Client relationship development
Incident Escalation
Maintenance activity documentation
Customer engagement
Customer support ticket management
Resolving technical support tickets
Computer skills
Root cause analysis
Claims documentation management
Documentation Handling
Task assignment
Financial acumen
Repair estimation
Mechanical troubleshooting
Customer data entry

Full Job Description

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Downey, CA).

This role will make an impact in the following ways:

Serves as primary customer contact to promote quality customer service and increase business within the branch location

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers

Analyze customers needs, gathers pertinent information, and opens work orders

Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work

Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability

Reviews plans with the Service Supervisor/Team Lead prior to customer contact

Works with the Service Supervisor and/or Team Lead to schedule job assignments

Develops positive relationships with key customers

Resolves customer concerns regarding Cummins' or distributor warranties

Explains charges to customers

Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

In order to be successful in this role you will need the following:

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Knowledge of Diesel and/or Nat Gas engines

Previous experience working in a shop service environment

Previous experience scheduling service personnel

Knowledge of Cummins Warranty/Policy

Experience with estimating/quoting

Computer literate

Knowledge of Cummins QSOL

Customer Service experience

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $72160

Max Salary $108240

ReqID 2432579

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Apply Now

Refine Your Search

service administrator jobs in downey ca

Service Administrator

ERP Administrator - Epicor Kinetic

ARF Administrator (ARF Administrator Certificate Required)

ARF Administrator

Social Media Content Specialist - Chinese required

Network Administrator Infrastructure

HR/Office Administrator

Sales Administrator / Entry-level Piano Sales Consultant

ARF Administrator

Case Manager - Class Action Settlement Administrator

RCFE Assistant Administrator

Benefits Administrator

Traveling Senior Audit Administrator

Dental Office Manager (3 years of experience required)

Office Administrator (Bilingual English/Korean)

Senior Systems Administrator

Accounting/Office Administrator

Administrative Assistant

Administrative Assistant and Bookkeeper

RCFE Administrator

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