Top 2739 Knowledge operations lead Jobs in Durham, Nc

Knowledge Operations Lead
サイネオス・ヘルス —Raleigh, NC
- $150,000 - $170,000 a year
- Mid-level
- Leadership
- 2 years
- Health insurance
- Dental insurance
9d
Director of Operations
First Watch Restaurants, Inc. —Durham, NC
- Full-time
- Marketing
- 5 years
- Driver's License
6d
Property Manager - Public Housing
Durham Housing Authority —Durham, NC
- $57,500 - $78,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Conflict management
Claims Director
Divers Alert Network (DAN) —Durham, NC
- Up to $130,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Organizational skills
Quality Assurance Engineer
Voltage LLC —Timberlake, NC
- Full-time
- Ability to walk for extended periods
- Engineering
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Business Development Manager - Clinical Trial Logistics (2260185)
OCASA Life Sciences —Raleigh, NC
- Spanish
- English
- Travel
Quick Apply
13d
General Manager
Digs Dog Care —Pittsboro, NC
- Full-time
- Mentoring
- Recruiting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Project Manager
BrightView Technologies —Durham, NC
- From $72,000 a year
- Full-time
- Mid-level
- Presentation skills
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
8d
Residential Superintendent
Cocreations Construction & Design LLC —Durham, NC
- $55,000 - $85,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Profit sharing
- Health insurance
Quick Apply
Industrial Flooring Shop Supervisor
Summit Industrial Flooring —Raleigh, NC
- $18 - $25 an hour
- Part-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
6h
Salesforce Solutions Designing Expert
Intellibee Inc —Raleigh, NC
- Full-time
- 7 years
- Analysis skills
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Lead Server
Preston Pointe Retirement Community —Morrisville, NC
- From $18 an hour
- Weekends as needed
- Background check
- Serving
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Accessioning Team Lead
AlphaDetect —Durham, NC
- $27 - $34 an hour
- Full-time
- Background check
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Director of Financial Aid Information Services
Wake Technical Community College —Raleigh, NC
- $67,896 - $84,924 a year
- Weekends as needed
- Office
- Driver's License
- Bachelor's degree
- Paid holidays
- Disability insurance
Event Planner & Catering Sales Specialist
The Catering Company of Chapel Hill —Chapel Hill, NC
- $22 - $28 an hour
- Weekends as needed
- Sales
- Culinary experience
- Marketing
- Paid training
- Mileage reimbursement
Quick Apply
Senior Fermentation Scientist/ Process Development Engineer
Hoofprint Biome —Durham, NC
- Full-time
- Bachelor of Science
- Bachelor's degree
- Doctor of Philosophy
- Health insurance
- Dental insurance
RN Director of Operations Home Health $5K Sign on Bonus
Amedisys —Durham, NC
- $90,000 - $110,000 a year
- Full-time
- RN License
- Mid-level
- Home Health
- Mileage reimbursement
- Paid parental leave
HVAC TRIM OUT LEAD / Start up
All American Heating, Air Conditioning, and Plumbing Inc. —Raleigh, NC
- $24 - $32 an hour
- Full-time
- Hybrid work
- Clean driving record
- Construction site
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Director Pharmacist in Charge - Fulfillment
Elevance Health —Durham, NC
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
Sales Representative Floral
Mayesh Wholesale Florist, Inc. —Morrisville, NC
- $19 - $20 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Customer service
Quick Apply
5d

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knowledge operations lead jobs near durham, nc

Knowledge Operations Lead

サイネオス・ヘルス
Raleigh, NC

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Job Details

$150,000 - $170,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Version control
Knowledge management
Team leadership
Content management systems
Document version tracking

Full Job Description

Updated: Today
Location: Raleigh, NC, United States
Job ID: 17128

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Description

We are seeking a dynamic and strategic Training and Knowledge Enablement Manager to lead the development, delivery, and continuous improvement of training programs and knowledge assets. This role is critical in supporting product launches, upskilling initiatives, and ensuring that customer-facing teams are equipped with clear, compliant, and effective guidance.

Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

Professional Development & Training Delivery

Design and implement forward-looking training plans aligned with product launches, brand goals, and team development needs.
Facilitate engaging workshops and training sessions to support knowledge transfer and skill development.
Align training content with performance metrics and business objectives.

Content Development & Knowledge Management

Translate complex policies and procedures into clear, actionable guides and instructions.
Maintain version control and manage access permissions for all training and knowledge assets.
Collaborate with internal partners to ensure content meets regulatory, legal, and brand standards.

New Hire Onboarding

Develop and deliver onboarding programs that accelerate new hire readiness and integration.
Ensure onboarding materials are current, relevant, and aligned with team expectations.

Process Improvement & Documentation

Monitor call trends and agent performance to identify documentation gaps and training opportunities.
Gather feedback from agents and stakeholders to enhance guide usability and relevance.
Create and maintain call scripts, FAQs, troubleshooting steps, and process guides.

Cross-Functional Collaboration

Integrate training and content initiatives across internal workstreams to ensure consistency and alignment.
Partner with compliance, legal, and operations teams to ensure all materials are accurate and up-to-date.

Essential Requirements:

2+ years in a Leadership position managing demand or non-demand teams, proven experience in training, instructional design, or knowledge management.
Strong communication and facilitation skills.
Ability to simplify complex information and present it in a user-friendly format.
2+ years experience with content management systems and version control practices.
Familiarity with regulatory and compliance standards in a customer support or healthcare environment is a plus.

Desired Requirements:

Strong Project management experience.
Experience within disease state of oncology
Data-driven approach to identifying training needs and measuring impact.
Experience with IVR systems and call center operations.

The annual base salary for this position ranges from $150,000-$170,000 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

400000756

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Refine Your Search

knowledge operations lead jobs in durham, nc

Knowledge Operations Lead

Director of Operations

Property Manager - Public Housing

Claims Director

Quality Assurance Engineer

Business Development Manager - Clinical Trial Logistics (2260185)

General Manager

Project Manager

Residential Superintendent

Industrial Flooring Shop Supervisor

Salesforce Solutions Designing Expert

Lead Server

Accessioning Team Lead

Director of Financial Aid Information Services

Event Planner & Catering Sales Specialist

Senior Fermentation Scientist/ Process Development Engineer

RN Director of Operations Home Health $5K Sign on Bonus

HVAC TRIM OUT LEAD / Start up

Director Pharmacist in Charge - Fulfillment

Sales Representative Floral

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