Top 10 Help desk technician Jobs in East Peoria, Il

Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
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Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Peoria, IL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Maintenance Technician
Pekin Insurance —Pekin, IL
- $19.23 - $25.00 an hour
- Office
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
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12d
Appliance Service Technician
Sherman's Inc. —Peoria Heights, IL
- $26 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
General Maintenance Tech III
Amentum —East Peoria, IL
- $24 an hour
- Overtime
- Carpentry
- Customer service
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays
11d

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PC Support Tech
Graham Health System —Canton, IL
Associates degree or Certificate from an accredited technical program with an emphasis in personal computers or related area preferred.
Campus IT Specialist
Boldyn Networks —Eureka, IL
Proven experience as a help desk technician or in a technical support role. Ability to use tools and equipment for installation and repair tasks.
$25 - $35 an hour

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk technician jobs near east peoria, il

Help Desk Technician

IT360 Inc
Peoria, IL

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Job Details

Full-time
$36,000 - $50,000 a year

Benefits

Internet reimbursement
Passenger ride along program
Paid holidays
Health insurance
Cell phone reimbursement
Life insurance
Retirement plan

Qualifications

Customer communication

Full Job Description

Job Title: Help Desk Technician

Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position
Salary Range: $36,000 – $50,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed.

Key Responsibilities

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate

Additional Duties

Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform
Contribute to internal knowledge base and documentation
Stay current with basic industry tools, technologies, and best practices

Qualifications

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail
Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification

Compensation & Benefits

Salary: $36,000 – $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Apply today and become part of a team that delivers reliable IT solutions with a personal touch.

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Refine Your Search

help desk technician jobs in east peoria, il

Help Desk Technician

Campus IT Specialist

Now Hiring IT and Telecom Field Technicians

Maintenance Technician

Appliance Service Technician

General Maintenance Tech III

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