Top 23 Technical support occupations Jobs in East Peoria, Il

Digital Operations Support Analyst - Cat Customer Support
Caterpillar —Peoria, IL
- $97,530 - $146,290 a year
- Full-time
- Computer Science
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
6d
Digital Technical Support Engineer – Construction Technology
Caterpillar —Peoria, IL
- $97,530 - $146,290 a year
- Full-time
- Heavy equipment operation
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software Inc. —Peoria, IL
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Peoria, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
Dynamic Server Support
Worldwide TechServices —Peoria, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Technician - Desktop Support
Illinois Central College —East Peoria, IL
- $18.79 - $22.69 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
5d
Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
Quick Apply
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software —Peoria, IL
- $35,000 - $40,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Quick Apply
Computer Assistant (Onsite)
National Experienced Workforce Solutions —Peoria, IL
- $44 an hour
- Part-time
- Microsoft Word
- Computer science
- Computer Science
Quick Apply
IT Support Technician - Career Transition Opportunity
United Contractors Midwest (UCM) —Tremont, IL
- $20 - $38 an hour
- Full-time
- Construction site
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
6d
Agronomy Technology Technician
Ag-Land FS, Inc. —Tremont, IL
- $50,000 - $70,000 a year
- Extended hours
- Background check
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Digital Operations Support Analyst - Cat Customer Support

Caterpillar -
Peoria, IL

Apply Now

Job Details

Full-time
$97,530 - $146,290 a year
6 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Jira
Performance dashboard reports
Bachelor's degree in management information systems
Knowledge management
Managing technical support teams
Customer communication
Operational analysis
Performance improvement leadership
Data visualization software proficiency
Data analysis reporting
Bachelor's degree in information technology
Computer Science
Management Information Systems
Managing teams in a customer support role
Team leadership
Enterprise software
Digital asset management
Bachelor's degree in business
Business analysis
Information Systems
Training material drafting
Metrics Reporting
Mid-level
Incident Escalation
Enterprise software support
Frontline customer support management
E-commerce
Digital marketing tools
Trend analysis
Data summary reports

Full Job Description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:
As a Digital Operations Support Analyst on the Cat Customer Support team, this position works closely with business stakeholders, support teams, and engineering partners to ensure the successful operation of Digital Marketing platforms. This role is responsible for managing support operations for several key initiates including the Content Supply Chain, and serves as a key liaison between business users and Agile delivery teams, providing operational leadership for incidents, service requests, defects, enhancements, and platform support activities.

What You Will Do:

Digital Operations & Service Management

Lead day-to-day support operations for a portfolio of Digital Marketing, Content Supply Chain, DAM, eCommerce, and customer-facing digital platforms.
Coordinate support escalations, customer complaints, and associated communications across business and technical teams.
Monitor platform health, operational dashboards, KPIs, and service metrics to identify trends, risks, and opportunities for improvement.
Champion operational excellence and continuous service improvement across supported platforms.

Customer Support & Continuous Improvement

Analyze case data, customer interactions, support metrics, dashboards, and performance indicators to identify improvement opportunities and shift-left initiatives.
Advocate for a culture of continuous improvement, operational efficiency, and digital innovation within the support organization.
Participate in analysis of customer-reported issues and operational challenges that may require updates to software, processes, procedures, or documentation.
Coordinate investigation and resolution of complex technical and business issues across multiple teams.
Support initiatives that improve customer experience, platform adoption, service quality, and operational effectiveness.

Support Readiness & Knowledge Management

Develop subject matter expertise across supported digital products, support tools, operational processes, and customer service workflows.
Create and maintain operational documentation, knowledge articles, support procedures, and training materials.
Provide guidance and operational direction to Tier 1 support teams to improve troubleshooting effectiveness and first-contact resolution.
Partner with support organizations to establish repeatable support processes and ensure operational readiness for new initiatives.

Project Onboarding & Operational Enablement

Lead the onboarding of new products, services, and initiatives into the Customer Support organization.
Define support models, operational processes, escalation paths, training requirements, and service readiness plans for new capabilities.
Ensure support teams are prepared to effectively support newly deployed platforms and capabilities.
Collaborate with project teams to transition solutions from implementation to operational support.

Operational Reporting & Governance

Develop and maintain operational dashboards, service-level reporting, and performance metrics.
Track KPI attainment, ticket health, backlog management, and support performance trends.
Present operational health reviews and performance updates to leadership and stakeholders.
Ensure operational transparency through effective reporting and governance practices.

What You Will Have:

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Customer Support Policies, Standards and Procedures: Knowledge of customer support operations, policies, procedures, and service delivery frameworks, with the ability to drive positive customer outcomes and operational excellence.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Considerations For Top Candidates:

Experience supporting enterprise digital platforms, including AEM, DAM, eCommerce, Salesforce, Digital Marketing, and customer experience solutions.
Strong business analysis, data analytics, and continuous improvement experience, including KPI reporting, Power BI/Tableau, customer trends, and business case development.
Experience with Agile delivery methodologies, project management, SDLC, and tools such as Jira, Azure DevOps, Rally, or Mingle.
Experience managing support workflows and collaborating with Tier 1 and Tier 2 support organizations to improve service quality and customer outcomes.
Ability to collaborate effectively with business stakeholders, Dealers, customers, product teams, engineering, DevOps/SRE, and support organizations.
Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, and Teams, along with experience creating executive presentations and operational reporting.
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or related field, or equivalent experience.

Summary Pay Range:

$97,530.00 - $146,290.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:

July 27, 2026 - August 9, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

Apply Now

Refine Your Search

technical support occupations jobs in east peoria, il

Digital Operations Support Analyst - Cat Customer Support

Digital Technical Support Engineer – Construction Technology

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Seasonal, Operations Technical Specialist (Part Time)

Campus IT Specialist

Dynamic Server Support

Technician - Desktop Support

Help Desk Technician

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Computer Assistant (Onsite)

IT Support Technician - Career Transition Opportunity

Agronomy Technology Technician

Construction Technical Specialist - Autodesk FORMA ( ACC )

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